What is OTRS?

Official information about OTRS Group and its related products/services is only available at www.OTRS.com. Please note: not all fields on Serchen.com are editable by the product manufacture and may contain inaccuracies.

With that in mind, OTRS is a service management solution that has been awarded the SERVIEW CERTIFIED TOOL seal of approval. It is backed by a professional manufacturer and supported by experienced in-house teams. OTRS offers enterprises of all sizes flexible solutions for process, communication and task management, in order to save time and money.

Its customers include Lufthansa, Airbus, IBM, Porsche, Siemens, Bayer Pharma AG, BSI (German Federal Office for Information Security), Max Planck Institute, Toyota, Huawei, Hapag Lloyd and Banco do Brazil (Bank of Brazil). More than 170,000 companies worldwide use OTRS, including over 40 percent of the DAX 30 companies. OTRS is available in 38 languages.

The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS ASIA Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS Do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the Basic Board of the Frankfurt Stock Exchange.

Serchen Index

59.00
81
Employees
1,710
Subscribers
2,946
Followers
1,754
Likes

OTRS Key Features

Ticketing

Chat & Email Integration

Statistics & Reporting

Certified ITIL Processes

Process Management & Process Automation

Knowledge Base & Customer Portal

Third-party Integration

Service Catalog & SLA Management Tools

CMDB

Templates & Dynamic Fields

What is OTRS?


OTRS Pricing

Pricing varies based upon needs. Information on various packages can be found at https://otrs.com/how-to-buy/packages/.

For an immediate quote, contact [email protected]


OTRS Free Trial Information

Free trials are available at https://otrs.com/trial-version/.


OTRS Support & Customer Service

Support is available by phone and by email.


OTRS Product Details

OTRS is a service management solution that incorporates ticketing and process automation tools. It is used by service professionals, such as those in ITSM, customer support or corporate security, to keep pace with today's results-driven business environment.

Features like the dashboard and reporting ensure that everyone has insight into what's happening. Templates, workflows and knowledge base help to streamline communication. And, the modern, flexible customer portal gives your customers all the self-help tools they need.

Try OTRS today at https://otrs.com/trial-version/.


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