What is Patrick Internet?
WordPress optimised UK web hosting built by a collection of the best WordPress experts around today. We've included features that you shouldn’t be without, such as a Website speed-focused WordPress plugin, a complete WordPress Staging platform, WordPress tools dashboard, website optimisation tools, FREE CDN and much more.
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Patrick Internet Reviews (20)
- ★★★★★16
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★3
Review Summary
Generated using AI from real user reviews
Patrick Internet earns overwhelming praise for responsive support, competitive pricing, and long-term customer loyalty, but a small number of users report serious delays and poor communication during critical moments.
Sixteen of twenty reviews award five stars, with satisfied customers emphasizing fast responses, helpful staff, and value for money. Users consistently highlight the company's friendly, family-run feel and the quality of their support team—particularly during site migrations and for customers with limited technical knowledge. Reliability, uptime, and included features like SSL certificates and cPanel tools are regularly praised. Many customers have stayed for five years or longer, suggesting genuine satisfaction.
However, three one-star reviews paint a starkly different picture. These customers describe multi-day response delays to support tickets, password reset failures, and frustration around the lack of phone support. One user reported a seven-day wait for hosting to go live after a domain transfer and blamed Patrick Internet for service problems that BT later disputed. Another noted that annual renewal processes fail consistently. One four-star review mentions no phone support as a minor drawback but doesn't treat it as a deal-breaker.
The gap between these experiences is substantial. Most users encounter responsive, professional service, but a minority face communication breakdowns precisely when they need help most—during setup, renewals, or troubleshooting. Phone support appears to be a structural absence rather than a temporary gap.
★★★★★
Monday, July 1, 2013
“Fantastic. Helpful, fast, efficient. I've tried a number of other…”
Fantastic. Helpful, fast, efficient. I've tried a number of other companies, shifting hosting at the end of each contract - but I've been with Patrick for five or six years now. Use them.
★★★★★
Tuesday, June 25, 2013
“They really look after my myriad accounts, being very tolerant…”
They really look after my myriad accounts, being very tolerant of my UNIX ignorance. Timely support and very friendly outfit - most of my websites are hosted here.
★★★★★
Tuesday, June 18, 2013
Cyrilalmond.com“Patrick Internet have always been there when I want them.…”
Patrick Internet have always been there when I want them. Good service and no problems. It does not come better than that. They are very friendly which counts a lot.
★★★★★
Monday, April 29, 2013
Solveit-UK“Never had a problem with my hosting at Patrick Internet.…”
Never had a problem with my hosting at Patrick Internet. Always there to help out if you don't know what your doing in any areas. Server Down time is next to none. Can host many domains with your package, unlimited everything, free ssl. Cpanel is the best I've seen, has everything and some! You can pay for cheaper hosting with others but you get what you pay for so be warned. Excellent value for money. Been with them a few years now and I wont be going anywhere soon. Thanks guys you really know how to look after your customers.
★★★★★
Wednesday, April 17, 2013
Messiah Systems“I've dealt with a few poor hosting services before and…”
I've dealt with a few poor hosting services before and I'm happy to say that I finally found Patrick Internet. They have helped me to get my business online and have been the most professional and easy to deal with. Highly recommended!
★★★★★
Thursday, March 7, 2013
James Fisher Design“Very reasonable prices for both hosting and domain purchases and…”
Very reasonable prices for both hosting and domain purchases and a great service. I've always found the customer service very helpful and speedy, though there is no phone support.
★★★★★
Wednesday, February 20, 2013
Douglas Data Systems“I have used Patrick Internet for a number of years,…”
I have used Patrick Internet for a number of years, from home start (very affordable hosting) to now some PRO packages. Security is extremely tight, unlike some other hosting companies out there. There is a huge amount of free tools and software in the backend which is handy, makes installing Joomla etc very easy, e.g. backups, file manager, phpmyadmin access. Support is excellent and normally questions are responded to very quickly. I will continue to use Patrick Internet as I have done for the past few years and is the hosting I recommend to all my friends/customers, so overall they get 5 stars!
★★★★★
Tuesday, May 29, 2012
Alder Computing“Used this service initially to set up a website for…”
Used this service initially to set up a website for my local community association which has been running over 2 years with no problems. Have just moved my (very basic) company website and the move was quick and efficient, unlike Host Europe who moved me from webfusion to Heartinternet but failed to tell me, billed me but failed to pay Nominet, billed an unauthorised amount to my personal credit card - no phone support so after 3 weeks resorted to writing to the MD and getting Co-op to reverse the transaction. Oh sorry - talking about PatrickInternet - brilliant in comparison, same package for %A330 versus %A3120 from Host Europe.
★★★★★
Friday, February 24, 2012
Magers+&+Sons“I+have+to+say+I've+found+their+customer+service+to+be+excellent.+I+have+no+knowledge+of+the+web+and+they've+guided+me+through+getting+my+business+on+line+and+the+speed+of+response+has+been+exceptional! I+would+recommend+them+to+anyone+and+indeed+I+have!”
I+have+to+say+I've+found+their+customer+service+to+be+excellent.+I+have+no+knowledge+of+the+web+and+they've+guided+me+through+getting+my+business+on+line+and+the+speed+of+response+has+been+exceptional!
I+would+recommend+them+to+anyone+and+indeed+I+have!
★★★★★
Thursday, December 1, 2011
RhylOnline“It+took+7+days+after+domain+transfer+to+Patrick+Internet+to+get+hosting+(and+email)+to+become+live.+Support+was+very+poor,+and+with+no+email+I+was+getting+concerned.+Daily+contacts+with+Patrick+Internet+eventually+resulted+in+a+rude+email,+though+the+hosting+came+live+shortly+afterwards.+On+two+occasions+over+the+next+nine+months+I+had+serious+problems+with+sub-dial-up+speeds+and+very+flaky+email.+On+each+occasion+Patrick+Internet+blamed+BT+and+told+me+to+request+an+engineer.+On+both+occasions+BT+said+there+was+nothing+amiss+and+billed+me+for+130+pounds.+After+telling+Patrick+Internet,+each+time,+the+service+came+good+after+eight+months+(with+four+more+months+paid+for+with+Patrick+Internet).”
It+took+7+days+after+domain+transfer+to+Patrick+Internet+to+get+hosting+(and+email)+to+become+live.+Support+was+very+poor,+and+with+no+email+I+was+getting+concerned.+Daily+contacts+with+Patrick+Internet+eventually+resulted+in+a+rude+email,+though+the+hosting+came+live+shortly+afterwards.+On+two+occasions+over+the+next+nine+months+I+had+serious+problems+with+sub-dial-up+speeds+and+very+flaky+email.+On+each+occasion+Patrick+Internet+blamed+BT+and+told+me+to+request+an+engineer.+On+both+occasions+BT+said+there+was+nothing+amiss+and+billed+me+for+130+pounds.+After+telling+Patrick+Internet,+each+time,+the+service+came+good+after+eight+months+(with+four+more+months+paid+for+with+Patrick+Internet).