What is Paycom?
Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software. For over 25 years, Paycom has been recognized for its innovative technology and workplace culture while serving businesses of all sizes in the U.S. and internationally.
Alternatives to Paycom
Sage Business Cloud AccountingSpotlightSage is the market leader for integrated accounting, payroll, and payment systems, supporting the ambition of the world’s… Learn more about Sage Business Cloud Accounting.
Payroll Software FactoHRSpotlightfactoHR is a comprehensive, cloud-based HR payroll software in India designed to simplify HR operations and empower… Learn more about Payroll Software FactoHR.
Patriot Software, Inc.Patriot Software, LLC offers online payroll and accounting software for Amercian small business owners. Learn more about Patriot Software, Inc..
PrimePaySince 1986, PrimePay has been helping small businesses get time back in their day to focus on what matters most. This is… Learn more about PrimePay.
MultiplierMultiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its… Learn more about Multiplier.
Papaya GlobalPapaya Global is reinventing global payroll, payments, and workforce management. Our automated platform helps companies hire… Learn more about Papaya Global.
PaylocityElevating Payroll & HR Headquartered just outside Chicago, Paylocity has revolutionized the marketplace for payroll and human… Learn more about Paylocity.
OnPayAll kinds of businesses love OnPay. "It's an easy, quick, mobile-friendly system that doesn't require a steep learning curve,"… Learn more about OnPay.
Paymate SoftwarePaymate Software has been providing businesses of all sizes with cost-effective payroll and HR solutions for over 30 years. We… Learn more about Paymate Software.
AmCheckAmCheck’s desire to provide companies with a full suite of flexible payroll, human resources, and benefits products and services… Learn more about AmCheck.
Paycom Reviews (21)
- ★★★★★12
- ★★★★★4
- ★★★★★2
- ★★★★★0
- ★★★★★3
Review Summary
Generated using AI from real user reviews
Paycom earns strong marks for interface design and stability, but struggles with complexity and inconsistent support. Most users—especially small operators and long-term customers—praise the clean UI, reliable payroll processing, and mobile accessibility. The employee self-service features consistently draw positive mention, and several reviewers emphasize years of error-free pay runs. Implementation and onboarding are generally smooth, though documentation sometimes assumes larger teams.
The core complaints centre on edge cases and nuance. Multi-state tax setups, irregular schedules, and benefit changes require more manual intervention than users expect. A handful of reviewers flagged that commonly used settings feel buried behind extra clicks despite the otherwise polished interface. Support quality varies noticeably: some customers report 15-minute response times and dedicated reps; others describe slow chat response, generic help articles, and inconsistent expertise, particularly around tax and tip reporting edge cases.
A small number of reviews are sharply negative, citing math errors, unexplained account debits, and dismissive support—though these lack detail and stand well apart from the broader pattern. For straightforward payroll at small to mid-sized organizations, the product delivers. For complexity or non-standard scenarios, buyer beware.
★★★★★
Monday, July 15, 2019
“Just stared using this system. Inconvenient, NOT user friendly, nor…”
Just stared using this system. Inconvenient, NOT user friendly, nor efficient.
★★★★★
Monday, September 25, 2017
“Paycom makes life as a business owner much easier. It…”
Paycom makes life as a business owner much easier. It allows me to not spend hours on payroll and to spend that time improving my business.
★★★★★
Monday, August 14, 2017
“As a small non profit, we grew to a point…”
As a small non profit, we grew to a point that payroll services were needed outside of our organization for efficiency and progress. Although we only utilize the payroll service at this time, we are excited to know that Paycom can meet all of our needs as we grow! Implementation of services and technical support has been great. I highly recommend Paycom!
★★★★★
Monday, August 14, 2017
“For over a decade, Paycom has delivered quality, reliable, error-free…”
For over a decade, Paycom has delivered quality, reliable, error-free payroll services for our company. I would highly recommend their system to anyone in need of an easy-to-use system. Paycom's commitment to customer service is also a major plus. We are looking forward to the next ten years with Paycom.
★★★★★
Wednesday, August 9, 2017
“I have been using Paycom as a payroll solution for…”
I have been using Paycom as a payroll solution for my clients with household employees for the last 4 years. Paycom has been a fantastic company to work with. They do a great job of executing on the payroll needs that my clients have and their customer service team is always helpful when needed.
★★★★★
Sunday, August 6, 2017
“My company has been using Paycom's services since the late…”
My company has been using Paycom's services since the late 1990's. They consistently process our payroll correctly and on time. The customer service response is exceptional. It doesn't matter that we are a small company, we still get a dedicated team of specialists that usually respond to all requests within 15 minutes. The software/website is very easy to use and the built in report writer allows for special reports to be generated for things like worker's comp and insurance audits. Being a small company, it was difficult to keep up with all the thing involved in the payroll process. Tax rates, tax filings, vacation and sick leave accruals, and W2's took a considerable amount of time. We tried using an in-house program and then using another payroll processing company. Paycom quickly turned our payroll function into a smooth, streamlined process.
★★★★★
Tuesday, July 25, 2017
“Fantastic Company! Paycom is cost effective, easy to use and…”
Fantastic Company! Paycom is cost effective, easy to use and scalable. We could not be happier to have them as our Payroll/HR partner.
★★★★★
Sunday, July 16, 2017
“I have been a Paycom customer since 2005. Once our…”
I have been a Paycom customer since 2005. Once our company was set up and entered into the Paycom system, we noticed immediate change. I can literally submit payroll for ALL of my employees in a matter of minutes. The online capabilities and functionality allow me pay my staff from my office or from my phone between appointments. There have even been occasions where I have done payroll from a beach chair! My accountant loves the reports that we provide him directly from the Paycom site. There is basically nothing that i don't like about the system or the company. Customer service is always helpful and easy to reach. I actually get a person when I call.
★★★★★
Thursday, July 13, 2017
“They cannot do math they do not know or understand…”
They cannot do math they do not know or understand tip reporting for the IRS they are all young adults that think they know it all and do not listen to their customers needs. They even take money from you bank account they are not entitled to run do not walk away
★★★★★
Wednesday, July 12, 2017
“Paycom is the most efficient, innovative and trustworthy resource for…”
Paycom is the most efficient, innovative and trustworthy resource for our payroll and human resource needs. Our most valuable asset are our employees. For a payroll and benefits administrator, Paycom puts customer first in taking care of employees with efficiency and protects our business in the ever-changing world of government regulations and taxes. The employees love Paycom because they have access to their account 24/7 for their own peace of mind as well as great tools such as vacation requests and proof of income verification when they are making exciting life changes such as buying a car or house. Thankfully our payroll taxes, healthcare regulations, and complicated government reporting is all handled by Paycom, providing the assurance that our business is 100% compliant. With Paycom, doing payroll and implementing benefits such as vacation accruals, pension plan contributions, and health benefits is very simple to administer freeing up time to focus on our organization’s growth. When adding a new feature or benefit, Paycom’s customer service is amazing! Our professional account representative is friendly, helpful and efficient. Paycom is also continually providing great training and updates on new features that are available. In a quick minute or two, I have learned very helpful information on how Paycom is doing even more to stay ahead of client’s needs and wants by continuing to be innovative and an invaluable resource. Paycom has been the best company decision for us!
