Pipkins, Inc.

A privately-held, American-owned company, Pipkins, Inc. is the leading supplier of workforce management software and services to the contact center industry. For more than three decades, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with 13 industry-first applications. Pipkins'​ systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide. In addition, Pipkins'​ solutions have applications for back office and remote workers, as well as a range of other business operations. Founded in 1983, Pipkins'​ early and continuing associations with British Telecom (BT) and AT&T Network Systems United Kingdom helped establish Pipkins at the forefront of the demanding operator services industry. In 1993 Pipkins reengineered its product line to meet the business needs of the rapidly expanding US commercial call center market. Pipkins, Inc. offers complete technical and human resources in the areas of new product development, technical support, sales, customer service, and training