PlayVox

PlayVox

0 Reviews

What is PlayVox?

We are on a mission to help you deliver Perfect Customer Interactions!

PlayVox is a Quality Assurance software that allows you to monitor your customer service interactions across different communication channels such as chat email, phone, social media, among others. We help you deliver Perfect Customer Interactions by engaging and empowering your agents.

- Measure customer service quality in the smartest way possible.
- Save time in your QA process.
- Evaluate more customer interactions in less time.
- Drive agent engagement by using continuous feedback and coaching.
- Increase agent performance and productivity.

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way.

Find Tickets Using Personalized Filters:
With PlayVox you can create personalized filters that allow you to find the interactions you would like to evaluate. They can be filtered by dates, priority, ticket type, satisfaction, status, among others.

Evaluate your Agents using Scorecards:
Create Scorecards from scratch or personalize existing templates to evaluate your agents and their interactions. You can also identify give them real-time feedback based on specific interactions.

Generate Advanced Reports:
You can generate different types of reports based on your agents’ performance and their evaluation results. Using report you can easily identify areas of improvement and enhance your entire QA process.

Calibrate your the way your QA Analysts evaluate:
This feature allows you to calibrate the way all your QA analyst evaluate customer interactions.

Serchen Index

59.00
128
Employees
0
Reviews
1,433
Followers
825
Likes

PlayVox Key Features

Find Tickets Using Personalized Filters

Evaluate your Agents using Scorecards

Generate Advanced Reports

Calibrate your QA Analysts

PlayVox Alternatives

Interfacing

Interfacing

Quality Management

200

332

553

4,971
ComplianceQuest

ComplianceQuest

Quality Management

84

N/A

139

497
Intellect

Intellect

Quality Management

40

N/A

3,965

4,856
Harmonic Inc

Harmonic Inc

Quality Management

1,251

1,560

5,860

9,945
Sparta Systems

Sparta Systems

Quality Management

300

340

1,007

547
Qualityze

Qualityze

Quality Management

47

N/A

223

177
GlobalVision

GlobalVision

Quality Management

277

264

902

24K
Ideagen

Ideagen

Quality Management

467

723

2,065

705
PSC Software

PSC Software

Quality Management

6

N/A

299

431
Kratos Defense & Security Solutions

Kratos Defense & S..

Quality Management

1,479

319

3,136

N/A

PlayVox Reviews

0.0

Not Rated.

What do you think?

Help other software buyers make informed decisions.

Write a review

Be the first to review PlayVox!

It looks like PlayVox hasn’t been reviewed yet. If you are a customer of theirs or have used their services in the past, why don’t you be the first to leave a review and tell other visitors about your experience?

Write a review
Load More Results