Procius
★★★★★ 1.3 · 51 Reviews
What is Procius?
We are one of the largest pre-employment screening agency in the UK. Whether background checks are a standard regulated practice in your sector, or you're looking to protect your stakeholders and brand, we're here to help employers avoid financial and reputational damage caused by hiring the wrong person. We offer a wide range of services that we can tailor to suit your individual needs.
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Procius Reviews (51)
- ★★★★★3
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★47
Review Summary
Generated using AI from real user reviews
Procius delivers an overwhelmingly poor experience that reviewers describe as unfit for purpose. The company faces severe, consistent criticism across nearly all dimensions of service delivery.
Users report chronic delays stretching from months to over a year, with processes that should be straightforward becoming extended ordeals. Staff are repeatedly described as unresponsive and disorganised, with customers unable to reach anyone by phone, emails going unanswered for weeks, and contradictory information delivered by different team members. Many reviewers mention having to chase Procius daily just to get basic work completed. A persistent pattern emerges of repeated requests for documents already submitted, automated emails requesting information days or weeks after it was sent, and no internal communication between staff members.
The impact on users is tangible: people report losing job offers, missing months of wages, incurring significant call costs to follow up, and experiencing extreme stress. Several mention training paid for out of pocket that went to waste due to delayed clearances. One reviewer describes almost suicidal stress levels. A handful of five-star reviews appear in the dataset but read as sarcastic or glitchy (one rates slow, stressful processes as five stars); one genuine positive review praises a single staff member. The criticism is so uniform and severe that multiple reviewers express disbelief the company remains in business, with some indicating they are pursuing legal action or compensation claims.
★★★★★
Wednesday, February 23, 2022
“Horrible to work with. Utterly unacceptable methods. Extremely difficult to…”
Horrible to work with. Utterly unacceptable methods. Extremely difficult to contact and do not reply to emails. Conflicting information each time you finally manage to get through to them. Avoid at all cost.
★★★★★
Tuesday, January 18, 2022
“Disgraceful even one star is too much I have to…”
Disgraceful even one star is too much I have to call them a million times a day they cant send out a simple reference ! I have a deadline of 4 weeks and am going to lose my job because of this company. All the reviews are the same this place needs to be shut down
★★★★★
Sunday, January 26, 2020
“I was contacted by Procius for a reference check, which…”
I was contacted by Procius for a reference check, which they have received. Since then i have had none stop emails and phone calls about the references asking for more information. The information they want is from over 5 years ago and something i simply don't have. It's worth noting the company they are talking about has already provided the reference to them.
★★★★★
Wednesday, October 9, 2019
“They keep sending me the same generated email over and…”
They keep sending me the same generated email over and over again. I've reply them months ago and still they haven't completed the vetting. Useless company with ignorant staff.
★★★★★
Monday, September 30, 2019
“I was recently checked by procius and unfortunately i have…”
I was recently checked by procius and unfortunately i have to say, the feedback on normal answers from my superior and the contacts i had given are really embarrassing! I got them all and e.g. a colleague answers the question how long we know each other with 7 years and gets this mail. "The reference we have received does not confirm the capacity in which you know XXX. Please would you kindly confirm if you know XXX on a social basis or only in a professional capacity"?? Translated with www.DeepL.com/Translator
★★★★★
Monday, September 23, 2019
“Disgusting I was asked proof of enployment whatever i would…”
Disgusting I was asked proof of enployment whatever i would give they would turn it down and the worst thing is it was all real Based on this bull service people are losing there livlihoods
★★★★★
Wednesday, August 28, 2019
“If there was -5 I would give them -10. The…”
If there was -5 I would give them -10. The worst company ever. They are so slow that probably my 7y.o. son can do better job than them.
★★★★★
Wednesday, August 21, 2019
“It was a nightmare working with them. The reference process…”
It was a nightmare working with them. The reference process took place more than 10 month, even when I was already working for my actual company. It seemed that was everything fine, I started normally my new job with my airport ID, but they reappeared after 7 months with their several automatic email, requests and calls. I've never experienced so much incompetence, defefenetly 1 star because I can't review even worst.
★★★★★
Monday, August 19, 2019
“The process was very slow and stressful. Took them 7…”
The process was very slow and stressful. Took them 7 months to finish it. 7 months!! I often called Procius and got the wrong information about missing documents, because I spoke to different people each time I called. The same day I received two calls with contradictory information. Documents were filled with wrong dates so they forced me and my friends to fill out the documents all over again. It was a nightmare. Almost lost my job because of this.
★★★★★
Monday, June 10, 2019
“Well where do I even start with this procius malarkey?…”
Well where do I even start with this procius malarkey? This started 20/3/2019 Even a 1 star is to much for them. The incompetency of their staff is absolutely unacceptable. Having a month before I even started my training for them to start getting my work references together is more than enough time to do it. 2 months later I’m still no where, bearing in mind I had finished my training and had now got my wings. 2 weeks later I finally went into quality control. I thought things were starting to look up but I thought to soon! In 2 days I had been pulled out of quality control 4 times because they cannot do there job properly! This is how bad it got... “Unfortunately we can’t accept that reference because it was sent on an admin email” “This reference doesn’t contain the company stamp so we can’t accept that” (bearing in mind I had told them 8-9 times the company had gone into liquidation there it no longer has a stamp) “We’ll get that done for you today” (A week later it still wasn’t done and I was in the same situation) They waited to send the reference request to the company’s 3-4 times before even thinking of what do do next if they didn’t reply. Wasting more and more of the time I wasn’t going to get paid from my new job. Just as it was going into quality control I had an email saying they were missing the last back page of my HMRC tax statement. Bearing in mind I had sent that to them 2 months prior to them sending me this. I was not happy. The lack of incapability was becoming a joke. I told them I didn’t have it and I only sent to them what the HMRC had sent to me. The response was “well when we send this off to Jet2, it may get sent back to us because you can’t agree with the conditions we have asked for”. I could not do anything about this. Finally on 7/6/2019 I got dispatched to Jet2. I cannot begin to express how much this downgrade of a company has brought so much emotional distress to my life in the past few months. A dream job ended up turning into a nightmare!
