ProProfs Help Desk Reviews

Dhritraj Johari from NerdyTurtlez.com (101 - 250 Employees)

ProProfs Help Desk has successfully put customer service at the heart of our business. The tool has allowed our global team to deliver high-quality service from any part of the world. Customers can get timely support without initiating multiple contacts.

Bernice Sander from FOLK (51 -100 Employees )

ProProfs enabled us to keep track of multiple important customer requests and complaints that we missed before we started using it. As a result, we received more follow-up emails from customers. Simply using a Gmail account for customer service doesn’t work for us. We learned the hard way. So to never miss out on a customer request, we decided to opt for this tool; it has been a great decision so far.

Raj Sharma from ABCmit (26 - 50 Employees)

I really like the overall look and feel of this tool. You have to say that despite a great number of features, their design team has done a commendable job in keeping the tool’s interface neat and tidy. All major features are within hand’s reach and the advanced search feature will make searching for past tickets a lot easier. Good job!

Ashutosh Pradhan from Forestaller (501 - 1,000 Employees)

Prior to using ProProfs help desk, we were using self-hosted software that was installed on our company server. The only problem was that agents were not able to respond to customer queries when they were not at their desks. However, with ProProfs, we are always connected to our customers & no doubt our customer service has improved drastically.

Dayana Dias from Techcella (51 -100 Employees )

The Help Software is the best I have ever used. At https://www.proprofs.com/helpdesk/ the customer support team helped me step by step even with a standard issue that was common they helped me get through.