Provide Support

Provide Support

4 Reviews · Last reviewed on 28 January 2020

What is Provide Support?

Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product. Easy and straightforward integration does not require technical skills – you can set up Provide Support Live Chat on your website in 3 simple steps. Unlike the majority of other live chat services, Provide Support gives all the features in any subscription plan, without any limitations. Also, it always works stable and our support team is available 24/7. Provide Support offers a rich set of features which allow customizing a live chat tool to match any website look and feel. Within account settings you can easily choose the right chat window theme and color to make live chat integral part of your website. A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, request visitors' feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Very easy to set up - just paste a small HTML snippet into your web page source code. Web-based, Windows, Linux and Mac OS operator client. No plug-ins or software installation required on customer's side. For business owners who want to monitor their live chat on the go, Provide Support offers mobile operator console apps. They support not only chatting function but also allow monitoring website activity in real time. This is very convenient if you want to stay available to your customers, no matter where you are. Install Provide Support Live chat software today and feel the difference. We empower businesses to provide better customer service. Visit our website and take advantage of our 10-days free fully functional trial program.

Serchen Index

60.00
31
Employees
4
Reviews
4,143
Followers
N/A
Likes

Provide Support Key Features

Live Chat

Real-Time Visitor Monitoring

Cross-Platform Operator Console

Flexible Customization & Branding

Spell Checker

Multilingual Support

SSL Secure Chat

Canned Responses

Easy website integrations

Chat Access Blocker by IP, URL, country

What is Provide Support?


Provide Support Support & Customer Service

Our online support is available 24/7. Feel free to contact us


Provide Support Product Details

With Provide Support live chat software there are several option for adding a click-to-chat button to a website:

-Live chat icon can be added to any position on a website page -Chat icon color can be customized and users can select any image from the gallery -Additionally, users can upload their own custom images and add different chat button images to different website pages or websites if the chat tool is used on several websites -Text chat link code is available -There is a possibility to add several live chat button or text chat links to the same page It is possible to hide offline chat button

Live chat window customizations

-Live chat window can be customized to match any website look and feel -It is possible to change chat window color, size and choose theme -You can add / remove fields from pre-chat and offline forms -Language customization and RTL support -Operator picture displaying -Chat window titles and greeting text can be changed -Post chat survey is also fully customizable -Optionally, it is possible to enable and upload your company logo to chat window -Chat window can be displayed either as embedded one on a website or open as a pop up -One chat window customization per account -Live chat features that facilitate chatting workflow

Provide support offers a wide range of features which facilitate chatting workflow:

-Canned responses grouping: for the whole account, specific department, specific operator and custom groups -Customizable notifications for operator about an incoming chat request or messages -Possibility to pass additional variable about visitors to the operator console “Called from” option which allows easily see where the chat button was clicked and thus faster assist a customer -Blocking access to chat for specific IP, IPs range, URL or even country IPs filtering in the visitors mon


Countries Provide Support Services Available In

Our chat is available in 41 languages. So it's possible to use it in any country.

The list of languages available:

English Arabic Azerbaijani Bulgarian Catalan Chinese Simplified Chinese Traditional Croatian Czech Danish Dutch Estonian Farsi (Persian) French Finnish Greek Georgian German Hebrew Hungarian Icelandic Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Polish Portuguese Portuguese (Brazil) Romanian Russian Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese


Provide Support Pricing

For small business for 1 operator per month (if billed annually) - $8.25 For 3 operators per month (if billed annually) - $16.50 For 10 operators per month (if billed annually) - $33.00


Provide Support Free Trial Information

We have a 10 day Free Trial option, plus, unlike the majority of live chat software, we include ALL features in ANY plan. So you actually can test all the features of our chat without paying anything.


Similar to Provide Support

LivePerson

LivePerson

Live Chat

1,282

N/A

10K

23K
LiveChat

LiveChat

Live Chat

101

N/A

18K

63K
Zopim

Zopim

Live Chat

15

11K

82K

142K
Subiz

Subiz

Live Chat

N/A

N/A

403

9,760
Userlike

Userlike

Live Chat

N/A

N/A

5,837

N/A
Smartsupp

Smartsupp

Live Chat

N/A

N/A

283

N/A
Ramble

Ramble

Live Chat

N/A

N/A

304

N/A

Provide Support Reviews

5.0

Excellent!

4 Reviews

Last reviewed on
28 January 2020

What do you think?

Help other software buyers make informed decisions.

Write a review

Wednesday, December 11, 2019

“Excelent Service”
Overall: I love using it and setting it up. We now have 3 accounts with you.
Pros: That it is easy to use and implement. And you are always readily available to assist. I do however would like some reporting functionalities added to the chat support dashboard. Would be of great help. Its the only thing Provide Support lacks.
Cons: There is no reporting functionalities. This will make your software world number 1.

Did you find this review helpful?

Tuesday, October 1, 2019

“Very good product ”
Overall: The support team is easy to reach and efficient.
Pros: We have been using this software for a very long time. Very efficient, easy for our team to use and friendly for our customers.
Cons: Nothing to report, do not see any flaws.

Did you find this review helpful?

Thursday, August 15, 2019

“Great Customer Chat Software Packed with Features”
I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month.
I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

Did you find this review helpful?

Monday, January 15, 2018

“Easy to use interface. Intuitive to new users. ”
Overall: I get to talk to my customers and help rectify any problems or concerns they may have.
I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.

Did you find this review helpful?

This page was last updated 28 January 2020 07:02