Provide Support

Provide Support

4 Reviews

What is Provide Support?

Provide Support Live Chat is a powerful customer support tool. It allows you to help customers instantly via live chat, see their navigation through your website in real time, guide them, and offer assistance proactively.

Provide Support offers one of the most reliable Live Chat services on the market. The company was founded in 2003 and has proven its credibility.

With Provide Support Live Chat you get: All features included in any plan, unlimited number of chats, multiple domains support at no extra cost, flexible chat window and chat button customizations, embedded or popup chat window, operators grouping and unlimited departments, file transfer, flexible chat access restrictions, powerful chat statistics, chat agent apps included into price, unlimited live product assistance 24/7 and many more.

Serchen Index

60.00
31
Employees
4
Reviews
3,976
Followers
N/A
Likes

Provide Support Key Features

Live Chat

Real-Time Visitor Monitoring

Cross-Platform Operator Console

Flexible Customization & Branding

Spell Checker

Multilingual Support

SSL Secure Chat

Canned Responses

Easy website integrations

Chat Access Blocker by IP, URL, country

What is Provide Support?


Provide Support Support & Customer Service

Our online support is available 24/7. Feel free to contact us


Provide Support Product Details

With Provide Support live chat software there are several option for adding a click-to-chat button to a website:

-Live chat icon can be added to any position on a website page -Chat icon color can be customized and users can select any image from the gallery -Additionally, users can upload their own custom images and add different chat button images to different website pages or websites if the chat tool is used on several websites -Text chat link code is available -There is a possibility to add several live chat button or text chat links to the same page It is possible to hide offline chat button

Live chat window customizations

-Live chat window can be customized to match any website look and feel -It is possible to change chat window color, size and choose theme -You can add / remove fields from pre-chat and offline forms -Language customization and RTL support -Operator picture displaying -Chat window titles and greeting text can be changed -Post chat survey is also fully customizable -Optionally, it is possible to enable and upload your company logo to chat window -Chat window can be displayed either as embedded one on a website or open as a pop up -One chat window customization per account -Live chat features that facilitate chatting workflow

Provide support offers a wide range of features which facilitate chatting workflow:

-Canned responses grouping: for the whole account, specific department, specific operator and custom groups -Customizable notifications for operator about an incoming chat request or messages -Possibility to pass additional variable about visitors to the operator console “Called from” option which allows easily see where the chat button was clicked and thus faster assist a customer -Blocking access to chat for specific IP, IPs range, URL or even country IPs filtering in the visitors mon


Countries Provide Support Services Available In

Our chat is available in 41 languages. So it's possible to use it in any country.

The list of languages available:

English Arabic Azerbaijani Bulgarian Catalan Chinese Simplified Chinese Traditional Croatian Czech Danish Dutch Estonian Farsi (Persian) French Finnish Greek Georgian German Hebrew Hungarian Icelandic Indonesian Italian Japanese Korean Latvian Lithuanian Norwegian Polish Portuguese Portuguese (Brazil) Romanian Russian Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese


Provide Support Pricing

For small business for 1 operator per month (if billed annually) - $8.25 For 3 operators per month (if billed annually) - $16.50 For 10 operators per month (if billed annually) - $33.00


Provide Support Free Trial Information

We have a 10 day Free Trial option, plus, unlike the majority of live chat software, we include ALL features in ANY plan. So you actually can test all the features of our chat without paying anything.


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Provide Support Reviews

5.0

Excellent!

4 Reviews

Last reviewed on
28 January 2020

What do you think?

Help other software buyers make informed decisions.

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Wednesday, December 11, 2019

“Excelent Service”
Overall: I love using it and setting it up. We now have 3 accounts with you.
Pros: That it is easy to use and implement. And you are always readily available to assist. I do however would like some reporting functionalities added to the chat support dashboard. Would be of great help. Its the only thing Provide Support lacks.
Cons: There is no reporting functionalities. This will make your software world number 1.

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Tuesday, October 1, 2019

“Very good product ”
Overall: The support team is easy to reach and efficient.
Pros: We have been using this software for a very long time. Very efficient, easy for our team to use and friendly for our customers.
Cons: Nothing to report, do not see any flaws.

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Thursday, August 15, 2019

“Great Customer Chat Software Packed with Features”
I needed a way to monitor traffic and communicate with customers more efficiently so convert traffic to sales. Provide Support does with easily and does not cost too much to operate from month to month.
I like how easy it is to set up and use the software. Integration with our web host was quick and simple. I am able to monitor traffic on the site as well as communicate with my customers anytime as I have it on my desktop as well as Ipad and Iphone.

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Monday, January 15, 2018

“Easy to use interface. Intuitive to new users. ”
Overall: I get to talk to my customers and help rectify any problems or concerns they may have.
I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.

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