Rack Foundry

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Rack Foundry Reviews

3.3

Out of 5 stars
(13 Reviews)

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from Randolph College

Monday, October 29, 2018

Terrible service, terrible communication, terrible project management. Does anyone have a working device? If so, please let me know. I am not convinced that this isn't a complete scam at this point.

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from Healthcare

Wednesday, August 22, 2018

Do not purchase this software. Purchased and they have not installed in 6 months. They are terrible at responding. The scans and software does not work. No results, it is totally a waste. The application is complete trash. I only gave it 1 star because I had too.

4 of 8 people found this review helpful.

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from TechCompany

Friday, August 3, 2018

Purchased a TSM appliance from them in Dec 2017. Had to reach out to them multiple times via email to pull information about shipping delays. We were told that the delay was due to the configuration of the appliance. After a few months we received the device. We were then told that there was more configuration to do and it would be ready in a day. A week later we still did not have a login but were told again that it would be another day. A week later the device was still not configured and we had no access to it. After 2 more weeks we were able to finally get a return shipping label to send back the device. 5 months later we still have not been refunded for the returned device. I am unable to get put in touch with someone in their billing department. The only person that they can put me in touch with is at a trade show. I was told everyone else was in meetings.

4 of 10 people found this review helpful.

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from Financial Institution

Friday, June 15, 2018

We waited over 6 months for them to even get the software to us, and then after many promises by them to have it up and running or "they would give us our money back", they didn't do either. Terrible service.

5 of 10 people found this review helpful.

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from Challis Area Health Center, Inc.

Tuesday, January 2, 2018

Great equipment. HOWEVER, customer service is something to be desired. We ordered the service in June 2017, they cashed our check in July 2017, it is almost January 2018, and our install is not complete. I have not even seen the interface for the device. They did offer us a great deal, but we must be too small potatoes for them to take the time to work with us like the others. They don't seem to answer calls, or respond to emails. I don't know if they are stretched too thin, or what the deal is. But yeah, if this big chunk of metal was fully installed and we had some kind of communication with them they would totally get 5 stars. Unfortunately, we are thinking it will be a year before we get this hardware installed completely at this rate and we have several different projects on hold waiting for them to just answer an email. One project in particular, is an emergency button to get a Life Flight helicopter to our location faster than an hour and a half. That service needs a VPN, they have been waiting since September to get that VPN established, but here we are still waiting...

9 of 18 people found this review helpful.

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This page was last updated 14 November 2018 06:07