Rack Foundry

(13) Great!
Write a review

About Rack Foundry

RackFoundry, the maker of Total Security Management (TSM), is a leader in complete coverage security appliances, secure cloud services and professional services such as SecurityXpert, which provides security expertise to organizations of all sizes and industries. The RackFoundry security team, FortressLabs, helps find new vulnerabilities in the wild, mitigate any found vulnerabilities, and head up the RackFoundry Security Operations Center.

For more information, visit us at http://www.rackfoundry.com

Rack Foundry Reviews

3.3

Out of 5 stars
(13 Reviews)

Great!

What do you think?


Help other software buyers make informed decisions.

Write a review
Rack Foundry
Write a review

from EC

Thursday, November 29, 2018

Complete scam. Promise after promise and 8 months later no working software/scans. Promises from “C levels” never met and excuse after excuse. We pointed out things they clearly missed and never acknowledged it but instead said we were expecting too much.. 8 months after the system was supposed to be up and running. Asked for money back and to terminate the relationship and they refused, despite missing every deadline and never withholding any part of their contract. Truly believe they are a scam.

Response from Rack Foundry:
04 December 2018 at 11:06

Hi Jeanie,

I apologize for the difficulties you’re experiencing, and we would like to get this resolved for you as quickly as possible. Checking our customer database, however, we cannot seem to find you as a customer —past or present.

We work hard to resolve any issues our customers might have with our solution and would be happy to work with you in order to make this possible. Please reach out to us directly at [email protected] and a Customer Success representative will be in contact with you.

Hope to hear from you soon!

Clarissa

3 of 5 people found this review helpful.

Did you find this review helpful?

from Randolph College

Monday, October 29, 2018

Terrible service, terrible communication, terrible project management. Does anyone have a working device? If so, please let me know. I am not convinced that this isn't a complete scam at this point.

7 of 7 people found this review helpful.

Did you find this review helpful?

from Healthcare

Wednesday, August 22, 2018

Do not purchase this software. Purchased and they have not installed in 6 months. They are terrible at responding. The scans and software does not work. No results, it is totally a waste. The application is complete trash. I only gave it 1 star because I had too.

9 of 13 people found this review helpful.

Did you find this review helpful?

from TechCompany

Friday, August 3, 2018

Purchased a TSM appliance from them in Dec 2017. Had to reach out to them multiple times via email to pull information about shipping delays. We were told that the delay was due to the configuration of the appliance. After a few months we received the device. We were then told that there was more configuration to do and it would be ready in a day. A week later we still did not have a login but were told again that it would be another day. A week later the device was still not configured and we had no access to it. After 2 more weeks we were able to finally get a return shipping label to send back the device. 5 months later we still have not been refunded for the returned device. I am unable to get put in touch with someone in their billing department. The only person that they can put me in touch with is at a trade show. I was told everyone else was in meetings.

9 of 15 people found this review helpful.

Did you find this review helpful?

from Financial Institution

Friday, June 15, 2018

We waited over 6 months for them to even get the software to us, and then after many promises by them to have it up and running or "they would give us our money back", they didn't do either. Terrible service.

9 of 14 people found this review helpful.

Did you find this review helpful?

Similar to Rack Foundry

Hostiso

Hostiso

Managed Hosting
This page was last updated 28 November 2018 14:32