Serchen
Rackspace logo

Rackspace

★★★★★ 4.5 · 30 Reviews

Visit website

What is Rackspace?

What began in 1998 as the idea of three Trinity University classmates has now become a global company with more than 200,000 customers in 120 countries and $1.5 billion in annual revenue. While our headquarters remain in San Antonio, we have over 5,700 Rackers on four continents who spend their days innovating, creating, and supporting the foundation of our business—you. We now host more than 60% of the Fortune 100 and 62% of the companies who advertise during the Super Bowl. Many of the apps and websites you use every day run on our managed cloud. We deliver winning outcomes for you and your business.

Alternatives to Rackspace

See all in Cloud Server →

Rackspace Reviews (30)

4.5
★★★★★
30 reviews
  • ★★★★★18
  • ★★★★★10
  • ★★★★★1
  • ★★★★★1
  • ★★★★★0

Review Summary

Generated using AI from real user reviews

Rackspace earns strong marks for transparent billing, responsive support, and a straightforward control panel, though the interface has some rough edges for first-time users and integration complexity can slow larger deployments.

Users consistently praise pricing clarity and the absence of surprise overages—a significant differentiator in cloud hosting. Support quality is highlighted across reviews, particularly the availability of knowledgeable engineers at scale and the ability to reach real technical staff rather than scripted responses. The control panel itself draws repeated praise for logical layout and low friction in everyday tasks like provisioning servers and configuring access controls. Customers report smooth scaling as organisations grow, with provisioning and role-based permissions handling expanding needs without requiring heroic effort.

The main criticisms centre on interface inconsistency across sections like billing and ticketing, which feel like separate products stitched together. Some users note slower response times on non-critical support tickets and provisioning delays compared to hyperscaler competitors. Integration with third-party platforms has proven problematic for at least one reviewer managing multiple business systems.

Overall, Rackspace appears strongest for growing organisations that value predictability and support quality over cutting-edge self-serve speed, and for budget-conscious nonprofits and startups where cost transparency and knowledgeable human help matter most.

Related Categories