Reach Media Network
★★★★★ 1.0 · 2 Reviews
What is Reach Media Network?
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Reach Media Network Reviews (2)
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★2
Review Summary
Generated using AI from real user reviews
Both reviews award one star, and both users report serious dissatisfaction with the service.
The first reviewer cites a slow, klunky interface and unresponsive support—describing multi-day waits on tickets—plus a strict no-refund policy on upfront licence fees. The second reviewer experienced significant project delays spanning from a promised 7–14 days to a month, attributing the hold-up to poor communication and comprehension from a specific staff member. That reviewer emphasizes the business impact: missing a critical sales window during peak season because the approved ad ran too late to matter.
Neither review mentions strengths of the platform or positive interactions. The feedback centers on execution failures—interface responsiveness, support responsiveness, and internal communication—rather than product capability. The strict refund stance appears to prevent resolution when users are already frustrated. With only two reviews and both heavily negative, prospective buyers should treat this as a high-risk signal and seek additional references or trials before committing budget.
★★★★★
Thursday, November 30, 2017
“Slow, klunky interface and you can wait days on a…”
Slow, klunky interface and you can wait days on a support ticket. They will not refund the licence fee you pay upfront under any circumstances. Not worth my time going to BBB.
★★★★★
Tuesday, February 21, 2017
“VERY poor service. Their so called "Director of Client Relations"…”
VERY poor service. Their so called "Director of Client Relations" is not at all good at their job and if she worked for my company would be immediately fired. Due to HER inabilities either read, comprehend or do her job or communicate the client’s wishes to those who may actually do the designing or creative portions of the the job, has caused more and more delays. What was supposed to bee done in 7-14 days MAX, will now take a month even after I FINALLY approved a substandard ad because she couldn't read or comprehend what I wrote - IN DETAIL- Asking for a specific design.. I have now lost 2 weeks of one of the busiest times of the year for my industry and my business due to HER unprofessionalism. All they can say in response.... "your ad will run starting the day it goes up". BIG DEAL... I lost the 2 weeks of the time I wanted. I hope that Buzztime gets smart and starts using someone else and better to do their ads if this is the best this company can do. I, obviously, am NOT happy.
