Relay

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Relay

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About Relay

Relay is an intelligent platform for technology support and customer service that enables you to deliver simple, predictive, and personal experiences at scale. Relay also has an expert network where you can seamlessly access remote and field services to augment your existing operations without adding headcount.

Founded in 2013, Relay has been built with the knowledge and experience we gained from years of providing technology support ourselves.

As the world becomes increasingly technology-driven and businesses adopt more complex and interconnected systems, traditional siloed support tools are falling short. We are enabling teams to work together across organizational walls to solve problems fast.

We’re focused on using data and modern intelligence in every application to empower teams to work smarter and not harder to deliver exceptional customer experiences at scale.

Relay Product Details

Relay is powered by the Relay Technology Index, the most comprehensive global index of business technology currently available.

The Relay Technology Index combines a universal technology dictionary with curated knowledge and insights from millions of support interactions. Relay uses artificial intelligence and bots to distill and deliver this knowledge in concise and digestible conversational responses to your agents or directly to your customers across the communication channels they use every day. Each interaction in Relay is utilized to understand each customer’s technology profile resulting in personalization and efficiency. The more you use it, the smarter it gets.

Countries Relay Services Available In

United States, Canada, Australia, Japan

Relay Free Trial Information

Relay includes a fully-featured 30-day free trial so you can test all the features and functionality before buying.

Relay Support & Customer Service

Relay has a dedicated Customer Success team that assists with onboarding and ensures you are properly configured and getting the most out of the platform. Once you are live, Relay provides 24/7 ongoing support.

Relay Pricing

Relay is priced on a per-customer basis and is paid monthly. Relay offers four packages:

  1. Website Chat Only (Free)
  2. Chat + bots for automation
  3. Omnichannel support platform (chat, email, sms, phone, video, scheduler)
  4. Enterprise platform with white glove onboarding

Relay Key Features

  • Support Automation
  • Chatbots
  • Omnichannel Support
  • Smart Knowledge Base
  • Network Monitoring
  • Team Collaboration
  • Ticket Management

Relay Reviews

5.0

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(1 Review)

Excellent!

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Relay
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from Plastiq

Monday, June 4, 2018

Relay is one of the most sophisticated CS platforms I've tried. Relay's support automation has made an impactful reduction my contact rate and the internal bots make it easier to onboard new/temporary cs associates. Tracking every support channel in one place is convenient but also makes it easy to supply documentation on a customer when I need it for compliance reasons. Would definitely recommend Relay-

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This page was last updated 03 June 2018 18:18