1 Review · Last reviewed on 03 June 2018

What is Relay?

Boomtown is the sum of all of the knowledge and experience we have gained from years of delivering support for technology products that real-world businesses rely on everyday.

As these products have become more complex and interconnected, traditional ticketing systems have fallen short.

We believe that the product experience you deliver - from sale to service - is the most important factor in your ability to compete for, win, and retain customers.

We're maniacally focused on designing and developing the modern toolset you need to ensure that your product support experience is nothing short of exceptional. This has led us to leverage rich data and AI to help you predict product problems before they occur and ensure your teams have the right answers at the very moment they need them.

Relay Key Features

Support Automation


Omnichannel Support

Smart Knowledge Base

Network Monitoring

Team Collaboration

Ticket Management

Technology Support

What is Relay?

Relay Product Details

Boomtown is a product support platform that makes it simple to sell, activate, and service technology products that are used by real world businesses.

Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and seamless collaboration to orchestrate and automate exceptional customer experiences at scale. Boomtown also has an expert network where teams can seamlessly access programmable remote and field services to augment their existing operations.

With over 175 technology partners, over 350,000 business locations are served through the Boomtown platform, which has over 2,500 unique products and services indexed. Learn more about Boomtown at

Countries Relay Services Available In

United States, Canada, Australia, Japan, Germany, Spain, Mexico

Relay Free Trial Information

Relay includes a fully-featured 14-day free trial so you can test all the features and functionality before buying.

Relay Support & Customer Service

Boomtown has a dedicated Customer Success team that assists with onboarding and ensures you are properly configured and getting the most out of the platform. Once you are live, Boomtown provides 24/7 ongoing support.

Relay Pricing

Boomtown is priced on a per-user basis and is paid monthly. Boomtown offers four packages:

  1. Reactive - $99/user
  2. Assisted - $199/user
  3. Automated - $199/user (+ a small per-customer fee)
  4. Proactive - $199/user (+ a small per-customer fee)

Relay Reviews



1 Review

Last reviewed on
03 June 2018

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Monday, June 4, 2018

Verified Review

from Plastiq

Relay is one of the most sophisticated CS platforms I've tried. Relay's support automation has made an impactful reduction my contact rate and the internal bots make it easier to onboard new/temporary cs associates. Tracking every support channel in one place is convenient but also makes it easy to supply documentation on a customer when I need it for compliance reasons. Would definitely recommend Relay-

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This page was last updated 12 August 2019 10:15