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As cloud computing allows businesses to connect agents and locations across time zones and miles, the virtual contact center is quickly becoming a valuable option for modern customer service. For many businesses, contact centers operate exclusively through their contact center software. This allows them to use a cloud contact center solution that connects every employee … Continue reading "Examples of a virtual contact center doing it right"
At RingCentral, we’ve prioritized reducing the number of apps employees need to manage. Studies show that 69% of employees toggle up to 10 apps in a single hour, with some toggling up to 15 apps. The sheer number of apps, tabs, tasks, and other work obligations is overwhelming employees, and destroying productivity as a result. And when … Continue reading "10 Must-Have Apps to Increase Work Productivity"
In 1982, hedge-fund founder Ray Dalio predicted a banking crisis among emerging Latin American countries. Sure enough 16 of them defaulted that August, turning the 33-year-old Dalio into a star overnight. Testifying before Congress, he doubled down, predicting that the global economy and stock market would soon suffer the same fate. But this time, he … Continue reading "How Video Meetings Support “Radical Transparency” in the Work-from-Home World"
This page was last updated 28 April 2020 05:19
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