What is RingCentral?
ABOUT US Creating a world where everyone is free to work together effortlessly What we do We work with our customers to reimagine the world of business communications and collaboration. This relentless passion to innovate has made us the #1 cloud communications provider worldwide, and we don’t plan on stopping there. Technology breaks down barriers and unlocks potential, making it easy for people to do their best work together. In today’s mobile world, this means giving teams, partners, and customers the ability to communicate, collaborate, and connect the way they want on any device, anywhere, anytime. It's what we call collaborative communications, and it’s at the heart of everything we do. With our flexible, cost-effective cloud communications and collaboration solutions, we’ve created the ideal workplace, where business can be done more efficiently and effectively. From an all-in-one cloud phone system with team messaging and video conferencing to a complete contact centre and more, we build solutions for every business, no matter how big or small.
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RingCentral Reviews (28)
- ★★★★★9
- ★★★★★3
- ★★★★★0
- ★★★★★0
- ★★★★★16
Review Summary
Generated using AI from real user reviews
RingCentral shows a stark divide: users either love the platform or have severe issues with it, with little middle ground. The nine most recent reviews (1–10) are overwhelmingly positive, while an older cluster of negative reviews (11–26) paints a very different picture.
Praised features center on intuitive IVR setup, which multiple users credit with letting them build and adjust call flows without IT support or consultants. The admin portal layout and analytics dashboard also earn consistent recognition for being thoughtful and usable. Integrations with Salesforce and Teams work smoothly at scale, and onboarding experiences have impressed users managing large deployments. Pricing discounts for nonprofits are noted as a genuine value.
However, a substantial group of users report critical problems: dropped calls, poor call quality, and unreliable dial plans appear repeatedly across the negative reviews. Customer support is the flashpoint—complaints range from long hold times and scripted responses to unresponsive management and difficulty reaching anyone during cancellation requests. Several users describe the service as so unstable it disrupted business operations. Call configuration issues (two-line capability, call routing inconsistency) also appear unresolved for affected customers.
The contrast suggests RingCentral may work well for some deployments but fails badly for others, with support unable or unwilling to resolve critical issues once they arise.
★★★★★
Wednesday, July 26, 2017
“I have never had a worse experience in my business…”
I have never had a worse experience in my business ever. Stay away form this incompetent company. Billing issues software issues that would drive anyone crazy. You don't have the time for this company. Trust me.
★★★★★
Monday, July 24, 2017
“Buyer beware. We signed up for this service four months…”
Buyer beware. We signed up for this service four months ago and have had nothing but a nightmare experience. The call quality is terrible, their customer service reps while polite waste your time running through the same "trouble shooting steps" but can never figure out how to fix a problem. This company has completely devastated by business.
★★★★★
Sunday, July 23, 2017
“Our business phone system went down and in a week…”
Our business phone system went down and in a week they couldn't fix it. It basically put us out of business for the week. The tech team kept pushing me onto one another back and forth it was awful. Finally we just mutually pulled the plug on each other. I would never use them for anything ever again.
★★★★★
Saturday, July 22, 2017
“Service is spotty and calls are dropped. Very annoying is…”
Service is spotty and calls are dropped. Very annoying is their billing which becomes overdue after two weeks and they charge a late charge. This company appears to be in trouble financially, probably because it's service frequently doesn't work A dysfunctional company.
★★★★★
Wednesday, July 19, 2017
“I had the ringcentral service for 1 year and always…”
I had the ringcentral service for 1 year and always having problems with service and it's very hard to reach the customer service.I paid for the one year service and they wont tell you your creditcard will be charged automatically every year.So please beware of sign up for longterm contracts.
★★★★★
Sunday, July 16, 2017
“I installed RingCentral a month ago and have had nothing…”
I installed RingCentral a month ago and have had nothing but problems. Customer service is worst and the applications has had all kinds of problems: quality issues, softphone issues, app on mobile device doesn't work at all. I can go on and on. It would be nice to find another Cloud based phone provider that actually works.
★★★★★
Monday, March 10, 2014
★★★★★
Thursday, December 19, 2013
Jay Technolgies Ltd“I just signed up with RingCentral after seeing an ad.…”
I just signed up with RingCentral after seeing an ad. I was amazed on how knowledgeable the sales rep (Martin) was. He was able to provide me with a solution and we are now working on implementing the cloud phone solution for our entire company. Time to get rid of our old BT solution.