What is Rossum?
Rossum is an AI-based cloud document gateway for automated business communication. Rossum solves four key steps in document-based processes at once: receiving documents across multiple channels, automated understanding, two-way communication to resolve exceptions, and acting on the data using in-depth integrations. In typical real-world scenarios, Rossum’s proprietary AI engine outranks narrow data extraction solutions in accuracy. Meanwhile Rossum’s platform automates the document-based communication process end-to-end. Rossum’s goal for every use case is at minimum a 90% document processing speed increase. Trusted by: Pepsico, Veolia, Siemens, Cushman & Wakefield, and other companies that prefer to build rather than type. What does Rossum bring to the table? Zero-friction deployment: See high AI accuracy right out of the box in Rossum’s free trial and cut down on most maintenance effort thanks to cloud hosting and automated self-learning. Highly customizable: Implement powerful configuration APIs while enterprise users can engage Rossum’s dedicated Global Services team. Unified document gateway: Solve everything from security and compliance to IT and user training in one place by adopting a universally capable document solution. End-to-end solution: Rossum’s cloud platform takes care of the entire document lifecycle from receiving to internal IT systems posting. Security and compliance: Rossum is ISO 27001 certified and HIPAA compliant. The cloud service has been specifically engineered for high availability, with enterprise-grade SLAs ranging up to a 99.9% uptime guarantee and 24/7 support.
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Rossum Reviews (42)
- ★★★★★34
- ★★★★★8
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Rossum earns strong approval from users, with the vast majority rating it highly and emphasizing its ease of use and customization flexibility. The platform excels at extracting invoice data from PDFs and images, and users consistently praise the responsive support team and willingness to engage with customer feedback. Integration with enterprise systems like SAP is straightforward, and the API documentation is widely cited as excellent. Deployment is quick, with no major upfront investment required beyond subscription fees.
The main criticisms are modest and narrow. Large PDF documents can cause performance issues and UI crashes. OCR accuracy, while generally strong (users report 90%+ in many cases), still isn't perfect and depends on proper algorithm training; some users note it struggles with receipts and print-outs. A few mention that data sometimes fails to transmit to downstream systems without warning, and one reviewer flagged US-based support responsiveness as slower than ideal. Another noted difficulty "unlearning" incorrect training patterns. Time zone differences can occasionally delay support responses.
Users across industries—accounting, AP automation, back-office workflows—report significant time savings and reduced manual data entry. The combination of customizable UI, flexible schema definition, and proactive product development distinguishes Rossum from competitors in the OCR space.
★★★★★
Thursday, November 5, 2020
“We use Rossum to automagically capture invoice data and import…”
We use Rossum to automagically capture invoice data and import that data into our own system for further processing and hot new workflows. As for the OCR service itself, it seems quite accurate and is capable of capturing any value that we've needed to use so far. You can also extend the "reviewing" interface with your own custom fields (for example, we map the "sender" of an invoice to a "vendor" entry in our database) and Rossum seems to even apply some of its AI magic to remember past values for your custom fields when similar invoices come in the future. With Rossum, we'll be able to offer our customers faster document processing times and save them the tedium of manual data entry. Rossum's made my job easier, and I think the benefit of that has trickled into other areas of my life as well. I find that I have more time to spend with my kids and that it's reignited the burning passion that my wife and I feel for each other. Thank You, Rossum!!!
★★★★★
Thursday, November 5, 2020
“"Rossum - a complete business partner" I like its ecosystem…”
"Rossum - a complete business partner" I like its ecosystem and flexibility to customize different features to our needs. The customer success team and solutions team is by far the best of any solution provider I ever worked with.
★★★★★
Wednesday, November 4, 2020
“"A pleasant cooperation" Rossum's services bring us one step closer…”
"A pleasant cooperation" Rossum's services bring us one step closer to fulfilling our vision of an effective and time-saving workflow.
★★★★★
Wednesday, November 4, 2020
“"Great experience working with Rossum" The experience working with Rossum…”
"Great experience working with Rossum" The experience working with Rossum has been amazing. I truly appreciate how Rossum’s team has supported us in setting up our internal accounting workflows right and achieving a seamless solution with high-quality results. Rossum’s interface is very user friendly. The APIs available are very easy to integrate and the documentation is also very extensive and helpful. The best part of Rossum is that it gives you the flexibility to build and manage your own specific business logics, easy integrations with vendor masters, databases through connectors, and web-hooks, which most of the similar platforms in the market don’t provide. The team is very responsive and is always there to help and guide you. I would like to appreciate Anastasia and Michaela for their great support throughout the setup.
★★★★★
Tuesday, November 3, 2020
“"Easy-to-use UI" The whole data capture workflow is clear and…”
"Easy-to-use UI" The whole data capture workflow is clear and simple.
★★★★★
Tuesday, November 3, 2020
“"Easy to use, great service!" We've tested with different products…”
"Easy to use, great service!" We've tested with different products and we can say that Rossum's AI technology is one of the best available in the market right now. The platform is rapidly changing and we have seen gradual improvements to the extraction accuracy over time. Additionally, the tool is very user-friendly and the API is very easy to integrate with.
★★★★★
Tuesday, November 3, 2020
“"Excellent product and customer support" - Easy to learn and…”
"Excellent product and customer support" - Easy to learn and use - Customer support was responsive during training and setup - Can be customized
★★★★★
Tuesday, November 3, 2020
“"Excellent partner, responsive, communicates clearly and meets commitments." Rossum is…”
"Excellent partner, responsive, communicates clearly and meets commitments." Rossum is a solid solution for AP invoice automation.
★★★★★
Monday, November 2, 2020
“"I am using it on a daily basis for validation…”
"I am using it on a daily basis for validation of invoices" A very good learning model, quite easy changing of schemas.
★★★★★
Monday, November 2, 2020
“"Fast developing product with great people behind who are ready…”
"Fast developing product with great people behind who are ready to help." I like Rossum's positive and customer oriented approach, easy vendor connecter integration.
