Safe Data Storage Ltd
★★★★★ 4.8 · 19 Reviews
What is Safe Data Storage Ltd?
Safe Data Storage Ltd is a UK-based cloud backup company established in 2004. We offer a fully managed, professional, secure UK-based online backup service to businesses, education and charities. Having been established for well over a decade, we believe our lengthy experience helps us deliver the highest quality of data storage services and support. Read more about our cloud backup services here, including our Business Backup, Image Backup and UK Sync products. We have developed long-term relationships with our clients and partners. Our partnership with Ahsay began in 2005 and we are now not only a platinum partner, but their largest partner in the UK with over a Petabyte of data. Similarly, we are very proud to be StorageCraft’s second Master Managed Service Provider (MSP) here in the UK. At Safe Data Storage we are very proud to be both ISO 9001 and ISO 27001-accredited. ISO 9001 is an international standard that shows we have quality management systems in place to consistently provide products and customer service of the highest quality. ISO 27001 is a certification that assesses businesses on their management processes for keeping data secure (read more about what this accreditation means for Safe Data Storage here). Our UK infrastructure network uses our own servers and storage hosted in two ISO 27001 accredited data centres. To help us offer services outside of the UK to our clients and resellers, we host a number of backup servers in Amazon Web Services (AWS) in Ohio (US), Dublin (Ireland) and Frankfurt (Germany). Our office is located 15 miles outside of London, then we have our London primary data centre (City Reach DC), with all data replicated to our replication site in Bournemouth (County Gates DC).
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Safe Data Storage Ltd Reviews (19)
- ★★★★★18
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Safe Data Storage earns near-universal praise for responsive support and reliable restores. Across 18 of 19 reviews, customers highlight the team's speed, accessibility, and technical competence—particularly during disaster recovery scenarios involving ransomware, server failures, and data loss. Setup is described as straightforward, and users appreciate proactive monitoring that flags missed backups before the next schedule.
The single critical review raises concerns about bare metal restore failures, which contrasts sharply with other customers' successful bare metal recoveries. While most reviews celebrate the product's core features—intuitive interface, email alerts, and fast retrieval—this outlier suggests potential inconsistency in that specific capability. Long-term retention is evident; multiple reviewers note years of use with no plans to switch.
For SMEs and resellers, the package appears strong: reasonable pricing, hands-on technicians (several named individually), and willingness to help outside normal hours. The main caveat is the unresolved bare metal issue flagged in one review, which may warrant direct inquiry if that feature is critical to your infrastructure.
★★★★★
Friday, November 28, 2014
“Absolutely brilliant service, highly recommended I needed some urgent help…”
Absolutely brilliant service, highly recommended I needed some urgent help with a back up service and they certainly stepped up to the mark within the hour. Seamless, professional and courteous all the way. Thank you
★★★★★
Friday, November 21, 2014
“I found using the backup and file retrieval very easy…”
I found using the backup and file retrieval very easy to use and the customer service, especially Dave is extremely helpful. It's reassuring to know that I have access to my files whenever I need them.
★★★★★
Thursday, October 16, 2014
“One of our biggest clients that has global offices uses…”
One of our biggest clients that has global offices uses their recovery/backup software and around this time last year our client had major issues with their exchange server. with the help of Safe Data Storages Tech support out of normal works hours we was able to recover the server using their bare metal backups and thereby minimising the clients data loss and downtime. I would highly recommend this company and the software, 10 out 10 and great all round support in and out of office hours. We didn't even purchase the software directly from them but through a reseller, but Safe Data Storage stepped up to the issue and got the client working. Just wish all support companies were like SDSL.
★★★★★
Wednesday, October 15, 2014
“Excellent service, knowledgeable staff who are always willing to help.…”
Excellent service, knowledgeable staff who are always willing to help. We, as a company have used Safe Data Storage for a number of years and have no plans to change. They have rescued us a number of times in the past and their bare metal product that we use is perfect for our needs. We back up all our servers using this product and have not had an issue, also as and IT manager you need a product that you can rely on as well as being fast to restore, SDS are all we need. 10 out of 10 in our books.
★★★★★
Wednesday, September 10, 2014
“company is ok at restoring the od file , however…”
company is ok at restoring the od file , however try getting them to restore from baremetal.. and watch them fail avoid
★★★★★
Thursday, March 27, 2014
Kent Based School“Had to comment on their technical support. The guy really…”
Had to comment on their technical support. The guy really knew what he was talking about. Great service too!
★★★★★
Wednesday, November 27, 2013
“Been reselling SDSL backup services for over 5 years. I…”
Been reselling SDSL backup services for over 5 years. I have always been able to speak to technical support, and they have always been able to help me resolve a problem or help me setup a new client.
★★★★★
Wednesday, October 23, 2013
“Technical support were brilliant and there when I needed. Would…”
Technical support were brilliant and there when I needed. Would recommend 100%.
★★★★★
Friday, June 14, 2013
NeoCentra Limited“Excellent managed service, the only one of it's kind that…”
Excellent managed service, the only one of it's kind that I've come across. Their initial seed service was necessary and simple for me as I had a large amount of data to backup. When I have any problems they're always available on the phone.