Server Surgeon

Server Surgeon

10 Reviews · Last reviewed on 17 October 2019

What is Server Surgeon?

Since 2005 Server Surgeon has been providing Linux web hosting companies worldwide with true 24/7/365 server monitoring, hardening, security, disaster recovery, system troubleshooting, patching, security updates and server backups. We have retained one of the fastest ticket response times in the industry. Call us today to find our more about our services.

Serchen Index

26.60
N/A
Employees
10
Reviews
N/A
Followers
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Likes

Server Surgeon Key Features

Plesk, cPanel & DirectAdmin Support

24/7/365 Server & Application Monitoring

Server Hardening & Security

Fast Support Ticket Response Time

Disaster Recovery

Server Migrations

Server Backups

What is Server Surgeon?


Countries Server Surgeon Services Available In

All countries. Although about half of our business comes from the United States and Canada, we serve customers across the entire world with a large presence in Europe, Australia, Central & South America and the Middle East.


Server Surgeon Support & Customer Service

Server Surgeon hires on the best system administrators with proven experience in the hosting industry. Everyone at Server Surgeon has been here at least four years and many over ten years. We have one dedicated team! We average one administrator for every 70 servers we manage, most of our competitors manage over twice as many per administrator. Because of this we can provide faster ticket response time, more effective resolutions and a better overall customer experience. We are large enough to provide true 24/7 support yet small enough to know all our customers by name.


Server Surgeon Product Details

  • True 24/7 support
  • Unlimited tickets with rapid response time
  • Full support of cPanel, Plesk, DirectAdmin and servers with no control panel
  • 24/7 monitoring of all services with 10-minute maximum response time to issues
  • Server security, hardening and patching

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Server Surgeon Reviews

4.8

Excellent!

10 Reviews

Last reviewed on
17 October 2019

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Thursday, October 17, 2019

I have been with Server Surgeon for a long time now. I think almost ten years. First I only used their server maintenance. I few years ago I moved my website their hosting service. I can't be happier with their prompt service when needed and the cost of their services.

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Wednesday, October 16, 2019

from 8P Design

Good service, pretty fast support. John handles his business very well and the whole team is always up to the task.

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Tuesday, October 8, 2019

from Big Budda Boom

As a long-term Server Surgeon client, I've always been very happy with their amazing service. They really do go above and beyond, 24/7. Exceptional staff and service - highly recommended for all your server management and monitored backup needs.

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Wednesday, September 25, 2019

from DigitalCoast Marketing LLC

I have been using these guys to manage two PHP servers for over 10 years. They respond quickly and help with just about any Wordpress or PHP issue we have. Excellent service!!

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Monday, September 23, 2019

from Clove Internet Pty Ltd

The guys at Server Surgeon go above and beyond. Their response time is fast 24/7 and they know their stuff. We have been with them for over 12 years. They have been there for many server upgrades and DC moves and have always come through for us. When my team is stumped we turn to them. It has been a backbone for us to have such a strong reliable team behind us. I highly recommend them.
James Perkins
Clove Internet Pty Ltd

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Wednesday, July 17, 2019

Server Surgeon has been providing me and my teams with cost effective server management for a long time - so long that I forget exactly how long, but near 15 years.

I am very happy with the response times and the value provided, especially for teams without dedicated server admin budgets.

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Monday, January 21, 2019

from SiteCrafters

My experience has been quite mixed with Server Surgeon. Setup and configuration of my server was exceptionally good in terms of timeline and value. Many of my contacts with the staff were positive, helpful, and timely.

Sadly the negative experience is a big issue - so big that I have to move on to a new support team. websites on my server have been unavailable to attempted, but blocked, site visitors over and over again. Each time I request that the firewall be reconfigured to avoid this situation, but over and over they insist on only "whitelisting" the individual who was blocked (by allowing their IP address) without correcting the configuration.

My clients and I could not continue with an onerous security configuration that blocks our site visitors - so after a year, it's time to drop their "service".

Response from Server Surgeon:
01 October 2019 at 14:58

Hi Jeff,

I am very sorry you had a bad experience and I am not going to challenge what you say. When you were here I did talk to our support manager about the issue and he indicated to me support was not getting the information they asked of you. In at least one ticket I checked you refused to give us the customers IP address that was blocked, information they needed to assist. I should have called you then rather than emailed you, resulting in this review.

For most of our customers these blocks do not occur but rarely such as when someone attempts a server login with an incorrect password too many times in a short period of time, and even then we can modify the threshold of the blocks to be something you and your customers can deal with. We could also have removed the security checks altogether but that could result in server hacks. I hope that option was conveyed to you by our support and if not I am sorry.

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Tuesday, December 11, 2018

This company is beyond awesome. They have been there for me every time I have needed them. It goes beyond that though, when I had to upgrade my server, their were a bunch of issues that came up. Server Surgeons fixed every one of them with a great additude. I highly recommend this company.

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Friday, June 22, 2018

Have been with John and the crew at Server Surgeon for over 10 years and honestly cannot fault their professionalism and super quick responses to issues that arise (as they always will) and yet still remain competitively priced. Can't recommend them highly enough.

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Sunday, September 24, 2017

from clearpixel

We've used Server Surgeon now for over 8 years and have always provided outstanding support. John and the team always go out of their way to help out and provide the most dependable backup service we've ever had for our servers!

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This page was last updated 17 October 2019 10:33