Wednesday, April 10, 2013 #7001 Jason Wheeler I have rented a dedicated server from ServerPronto for about 3 years now. The bottom line for me is that they have excellent uptime. I can only recall 2 downtimes in those three years. One downtime was less than an hour, the other was ~3 hours. Their support is good via an online ticket system. The reason I gave them only 4 stars: 1) Their billing system is archaic and in order to change the credit card on file I have to open a ticket and submit the new credit card info in the ticket. This seems extremely insecure and I don't want their customer service agents having direct access to my credit card info. 2) They have no bandwidth meter to see how much bandwidth has been used. 3) When I signed up I was promised 15TB bandwidth. However, they only gave me 5TB. I literally went back and forth with them about 15 times with several different tickets and filed a complaint with the Better Business Bureau before they would honor their promise to give me 15TB. 4) Cancellation involves faxing copies of your drivers license and credit card. I put up with these things because their uptime is phenomenal. Did you find this review helpful?
Wednesday, March 13, 2013 #6488 J. Albarracin from perublogs I've been some months using ServerPronto and I have to say that they have a serious customer service support. You'll have your questions replied in less than 1h and you will get real help. Not the standard cut & paste answers you get everywhere else. I've been with other hosting services and this is the one that does not tie you to a long term contract or agreement. You pay as you go. And I want to go further with these guys. I give my best to ServerPronto. Did you find this review helpful?