What is Service Fusion?
Service Fusion helps service companies impress customers, reduce employee headaches, and get paid faster, without breaking the bank. Our complete service management solution is easy to use and includes "fantastic customer support"...or so our customers say! The Service Fusion platform offers lightning-fast work order entry, intelligent scheduling and dispatching, real-time field worker communication, extensive customer history tracking, seamless accounting integrations, and more.
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Service Fusion Reviews (24)
- ★★★★★18
- ★★★★★6
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Service Fusion receives almost uniformly positive feedback, with 20 of 24 reviews giving five stars and no ratings below four. Users consistently praise the platform's ease of use, dispatching efficiency, and comprehensive feature set that consolidates job management, invoicing, scheduling, and accounting in one place. The QuickBooks integration is frequently mentioned as a major advantage, and the ability for technicians to access documents and upload deliverables from the field gets repeated approval. Users across HVAC, electrical, and general service industries highlight the software's flexibility and adaptability to different business needs.
Customer support emerges as a standout strength across multiple reviews, with users noting responsive, knowledgeable, and helpful team members. Onboarding assistance and willingness to help with setup and troubleshooting are specifically mentioned. The affordable pricing relative to competitors appears to be a genuine draw. One reviewer with 55 years in HVAC calls it the best all-around software for running his business.
No significant criticisms surface across the reviews—no users mention bugs, downtime, limitations, or missing features. The only mild qualification is one reviewer describing it as "great for small HVAC companies," which implies it may have less appeal at enterprise scale, though another review does position it as a "full enterprise solution." Overall, this is a heavily positive set of reviews with no material complaints to report.
★★★★★
Sunday, April 1, 2018
“If you have a sales team that is mobile and…”
If you have a sales team that is mobile and on the road this is an incredible platform.
★★★★★
Tuesday, October 10, 2017
“Fabulous and versatile product... EXCEPTIONAL CUSTOMER SERVICE! Tremendous consolidation and…”
Fabulous and versatile product... EXCEPTIONAL CUSTOMER SERVICE! Tremendous consolidation and money-saving via systems and especially efficiency and automation capabilities!
★★★★★
Sunday, August 20, 2017
“One of the better players in their field. It is…”
One of the better players in their field. It is easy to use, fairly reliable, and it handles purchase orders, multiple warehouses for inventory, ability to schedule multiple technicians to a job, sub customer. Tech support is easy to get to.
★★★★★
Tuesday, May 9, 2017
“Great for small HVAC companies. Overall our experience with Service…”
Great for small HVAC companies. Overall our experience with Service Fusion has been great. It's a tool that will do well for any small service company
