What is Signpost?
Signpost envisions a world of local businesses, large and small, thriving through smart, relevant and lasting connections with customers With over 7,000 customers, Signpost’s Mia is the future of communication for businesses with consumers. Powered by automated data collection and email marketing, Mia's artificial intelligence drives reviews up by 1.8 stars and revenue up by 10%. As one of Forbes’ “Most Promising Companies” Signpost prides itself on a nearly perfect customer retention rate thanks to an industry-leading product. Signpost was recently ranked as a "Top Workplace"? by The Austin American Statesman and Crain's New York . We're looking for smart, passionate leaders to join our team and have real ownership and impact from day one. Learn more about Signpost and our current opportunities at www.signpost.com/careers.
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Signpost Reviews (207)
- ★★★★★151
- ★★★★★6
- ★★★★★2
- ★★★★★2
- ★★★★★46
Review Summary
Generated using AI from real user reviews
Signpost delivers strong results for review generation and customer communication, though execution and onboarding clarity remain weak points for some users.
The majority of users praise review growth and customer retention tools, with many reporting substantial increases in online reviews and repeat business. Customer service stands out as a consistent strength—users frequently name specific representatives and highlight responsiveness and professionalism. Several mention the platform helped them stand out competitively or drove measurable sales uplift. Users also appreciate the automation that requests client feedback without heavy manual effort, and find the email campaign features useful for staying in touch with past and prospective customers.
Cost and value perception divide reviewers. Some see it as a worthwhile investment; others feel the price is high relative to what actually delivers—particularly around text marketing features that require customer opt-in and therefore don't perform as promised. A few users report onboarding gaps: one wished for instructional videos, another felt the platform was unintuitive at first. One account reports a Google Page suspension tied to advice received during setup, creating months of damage.
Contract disputes appear in isolated but serious cases. Two users describe being locked into longer commitments than they understood, with difficulty getting out, and one reports a salesperson's promises of service parity with a previous vendor were not honored and later denied. These outlier complaints stand against the overwhelmingly positive feedback on the core offering.
★★★★★
Thursday, February 21, 2019
“Very poor service! I've been paying $900 a month for…”
Very poor service! I've been paying $900 a month for 9 months and received only 10 referrals. Legacy technology along with a different representative each time I called equals no new customers. Stay away from this fly-by-your-pants business!!
★★★★★
Thursday, February 21, 2019
“I can't say how much I appreciate the time that…”
I can't say how much I appreciate the time that Madison Martin has spent with me, helping me to understand how Singpost can help my business. Due to the fact that because of my age I just figured out how to turn on the computer. Because of her I signed on and will refer Signpost to other businesses. Thanks again Madison. PS: Hope it works as well as she did.
★★★★★
Friday, February 8, 2019
“New to sign post. But been dealing with digital marketing…”
New to sign post. But been dealing with digital marketing and google campaigns for years. I can tell, these guys know it best. They have already taught me alot, that I could take with me. That gives me all the more reason to stick around! I really look forward to growing with this company and weaving out all of the jack leg agencies affiliated at the time being. That have been over charging me without return.
★★★★★
Friday, February 8, 2019
★★★★★
Thursday, January 31, 2019
“So far, the training and set up has been a…”
So far, the training and set up has been a breeze. No high pressure like in some of the reviews. They have been very supportive on how to use the system. Customer service gets back quickly. We start our campaigns but I'm assuming they are as professional as they have been so far and referrals and reviews. I'm excited to work with them.
★★★★★
Tuesday, January 29, 2019
“Lip service is all I have received from this Company.…”
Lip service is all I have received from this Company. This is one I would not recommend to any company.
★★★★★
Friday, January 18, 2019
“I am eager to get started and see what it…”
I am eager to get started and see what it can do to grow my business! Joseph Chehouri was wonderful running me through the entire process. Thank you!
★★★★★
Thursday, January 17, 2019
“My account rep called and was very helpful. She understood…”
My account rep called and was very helpful. She understood my short timeframe for results and I'm looking forward to working with her. My website is getting hits and we will work together to get some great reviews. She also let me know when to expect my promotion. Sales Manager also called and followed up after the call to ensure things are turned around. Assured that if the desired results are not achieved...they work for free. I doubt that will happen.
★★★★★
Monday, January 14, 2019
“Total high pressure sale so far. Was guaranteed SEO, but…”
Total high pressure sale so far. Was guaranteed SEO, but no results yet. No follow-up after the sale and everything I questioned, then assured, is now a problem. Even read a negative review and questioned my rep on the timing for my business. They currently have showed no business ethics and I wish I had blocked the call.
★★★★★
Thursday, January 10, 2019
“I signed up with Signpost less than a month ago…”
I signed up with Signpost less than a month ago and so far I am very impressed with the outcome. I've received excellent support and excellent results. Signpost did exactly what they said they would do and I would recommend their service to any business owner.
