Sofon

Thomas from B&T

Easy to use, extremely efficient and a very reliable. Sofon handles all my quotations, keeping me in the know with emailed management reports. I would recommend to anyone needing error-free quotations without putting in hours of time detailing each one.

Taylor

Wow, I have been looking for a company that actually cares about their customers for so long, Ive finally found one. Their quotes come back extremely fast so I can keep my business ahead of the rest.

Jeffrey Key from Sprunk

We have been using Sofon to configure our products and after looking at the data, Sofon has been an extremely invaluable tool in streamlining the entire order process. We have been able to up our order facilitating by twenty-five percent in the four months we have been using Sofon. This is amazing!

Jan Kreiter from WTH

WTH is the market leader in floor and wall systems for heating and cooling, for both new construction and renovation. During the past few years, the market has changed dramatically. We still receive many requests for quotations but scoring rates have gone down. Customers ask multiple suppliers for quotations more frequently. So it is critical to come up with a solid, error-free, and uniformed quotation as fast as we can. With Sofon, we have made enormous progress in terms of our error percentage, speed and uniformity in the sales process. We were also able to shorten the training period for new sales staff. Sofon presents us with the right questions, explanations, and all possible answers; the system actually educates our users while generating calculations and quotations. A new staff member is therefore productive immediately. We get the added benefit of handling more work (3,250 unique quotations a year) with fewer people while we give customers better advice.

Erwin de Vrind from Saval

Last minute requests to us are more and more often a day-to-day occurrence for us. So it was time for us to optimize the sales process. Thanks to Sofon, we have enabled a better workload distribution. It is immediately clear who is up to his neck in work. A colleague who is not as busy can now jump in to contribute. What a project manager used to do in his head – making decisions, calculating – now takes place systematically under the hood of the Sofon engine. Our quotation cycle time has also been shortened (from 4 hours to just 2 to 3 minutes) and the insight into our pipeline has improved. For us, Sofon is a real strategic tool to achieve our commercial goals.

Stefan deRijk from Erbi

Our dealers use Sofon to configure our products. The specifications are put through to our production department immediately, resulting in very fast order processing. Customers now receive an order confirmation within 24 hours. This used to take about 5 days. Our sales office also works with Sofon. Staff members are able to enter orders with very little training required.

Paul Vincent Ros from Fri-Jado

Fri-Jado is active in the food retail and food service markets in the area of refrigeration, electrical engineering, store automation and safety. We use Sofon as a product, project and sales configurator. Putting together and organizing a complete supermarket is a big challenge. Each different section in a supermarket is dependent on what is already available or will become available in the supermarket. Sofon takes everything into account and even makes sure that we only sell profitable orders. In the past, errors could easily slip into quotations and into production. With Sofon, mistakes can no longer be made. Not even by new colleagues. They are productive within a few weeks. Previously, half a year’s training was necessary.

Sjak Ponjee from Kinkelder

Kinkelder develops, manufactures and sells metal circular saw blades. All our product knowledge is available in Sofon. We use this knowledge to flawlessly configure circular saws and service processes (such as sharpening). As soon as the configuration is completed, bills of materials, routings and client-specific information for the laser marking machine (used for printing logos on the saws) are automatically handed over by Sofon to ERP. This prevents mistakes from happening. Sofon also saves us time because all relevant documents are updated automatically when a change has been made.

Bennie Miedema from DVC

Our dealers work with the Sofon Web Sales Configurator and they are able to make calculations themselves and are no longer dependent on our head office. This saves them and our sales office time. Our sales office works with the Sofon desktop version. The productivity of our sales office is much higher, sales employees can generate correct quotations within minutes even while the customer is on the phone. This used to take days! Our fast quotation lead time makes a big difference in terms of sales. We have 15 to 20% more orders since we've started working with Sofon, so we get more work done in less time with fewer people and obtain more orders.

Jan Hoxe from Rollepaal

We wanted to speed up, improve and simplify the quotation process using Sofon. Two of our staff members immersed themselves in Sofon modeling. They only needed four days of support from a Sofon consultant. We now also manage any changes or maintenance to Sofon ourselves. Now that we work with Sofon, everyone speaks the same language and quotes are offered at the same prices. We can also process requests much faster. A quotation for a complete production line can be generated within the hour; this used to take at least half a day. Even then we wouldn'€™t be completely sure the content was absolutely correct. Sofon helps us to prevent all kinds of errors.