
Spidergap
★★★★★ 5.0 · 21 Reviews
What is Spidergap?
Spidergap is an online tool for creating and running 360° feedback assessments. Employee-focused feedback reports help workers identify priorities for improvement and take action on personal development. The solution can be used within organizations that want to assess 10 people, or 10,000. Spidergap is typically used by human resources, learning & development staff, leaders in small to medium-sized businesses, and consultants. Users can create and manage assessments that are easy to understand and simple to use. Questionnaires are completely customizable and can be edited at any time. Spidergap’s online designer lets users drag-and-drop to add questions, add text or edit rating scales. Organizations can even add their own logo and other custom branding. Spidergap’s feedback reports and personal development plans are easy to understand and focus on the end goal. They highlight employee performance results clearly and provide lists of top strengths and top areas to improve. The comparison table shows how many employees agreed with the desired improvements in relation to each area. Respondents are asked to summarize the performance of other employees, and are included in the feedback reports. Spidergap reports show other staff members' suggestions on how an employee can build on his or her strengths, or how can they improve on their weakest areas. The development plan can be filled out by either the employee him- or herself, or with their line manager, focusing on three to five chosen areas to improve on. Plans should include a clear list of actions that will help the employee work towards improving overall performance. The report’s appendix gives users a complete breakdown of all feedback including current performance, desired performance and desired improvement.
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Spidergap Reviews (21)
- ★★★★★20
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Spidergap is a strongly favored 360 feedback platform with nearly universal praise across reviews. Users consistently highlight its intuitive questionnaire designer, which allows non-technical staff to build and customize assessments without IT involvement. The clean, accessible reports drive genuine engagement—multiple reviewers note that employees actually read and act on the feedback, unlike older systems. The personal development plan feature helps translate insights into action, and the tool's flexibility to align questions with company values and competency frameworks is repeatedly valued, particularly by coaches and HR teams.
Customer support emerges as a genuine differentiator. Users praise the team's responsiveness, patience, and willingness to customize implementations, even across time zones. One reviewer highlighted that support helped achieve 99% staff participation through careful process design and internal marketing assistance. The straightforward administration and reporting functionality are seen as core strengths.
Only one review mentions a limitation: the administrative reporting dashboard could offer more aggregated analytics across cohorts, requiring manual data export and spreadsheet work. This is the sole concrete criticism across all 21 reviews. A few users express appetite for broader talent management features—performance reviews, succession planning—suggesting satisfaction runs deep enough to want expansion of the product itself.
★★★★★
Wednesday, May 21, 2014
Consultant“This is a fantastic tool! User friendly, nicely designed and…”
This is a fantastic tool! User friendly, nicely designed and customisable at will. We now offer Spidergap as a solution to a lot of our clients.
