OK, I give up. Initially I didn't want any more one star reviews because I thought Summit might stay alive while we transfer our business to reliable service providers (first one out wins)
Summit is lying about their crash that started Saturday, Jan 18. Their message to customers (finally sent today) reveals that they have suffered a ransomware attack. In their email they state "At this time, it is very important to note that backups are secure and data was not compromised."
I have demanded access to backup data in order for us to transfer to another host. After receiving the email message claiming that our data was secure, they told me on the phone that they cannot guarantee the safety of our backup data and, even if they could, they don't have the resources to connect us with our data.
They are over their heads and cannot be trusted. Our company has not shipped since last Friday (3 business days), I have a new server ready to accept our Sage data files but Summit refuses access to their backup data.
Think about it. We trusted Summit with our business software including reliable backup. Not only have they failed to maintain our daily operations, but their backup process also failed. Our company's future is in jeopardy due to their gross negligence and incompetence.
Funny to see that the "owner" religiously replies to all Google posts.
Here's my challenge to the "owner" - waiting to hear from you........... Please, no BS about how hard everyone is working to restore our servers. I only want to know how I can access our data - no need to pretend we might have a future together.
If you are having the same terrible experience with Summit, please comment on this post. Tomorrow we will be taking legal action against Summit if they fail to provide access to our backup data. We will be happy to include additional plaintiffs against the company