Swarmica

Swarmica is Framework-as-a-service tool provides a straightforward way to implement & launch KCS® methodology in Zendesk environment

Make your support agents be smart and knowledgeable to provide fantastic Support! Implement and unique knowledge management methodology in your existing Zendesk environment! Swarmica helps to manage the collective knowledge of the team and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%. You may not worry much about attrition anymore! The swarming Intelligence of the team will always be with each of the agents does not matter if he/she works for a long time or newcomer! Besides that your knowledge will always be up2dated and 100% fit to what your customers are looking for at the given moment! Reduce your Support costs down to 25% and more by means of Volume Deflection and Average Handling Time improvement! No harsh with complex training, installation guides, or spending cash on implementation. Swarmica will do everything for you gaming the processes and guiding your team on what to do! SWARMICA integral metric will show how good you are and what needs to be done to achieve the next level!

It’s not just a tool. It’s a measurement and automated framework which guides you from the very beginning to the level of amazing efficiency!