What is Synap?
Synap is an award-winning exam platform that empowers organisations to deliver secure, online exams with ease. Save time and reduce your workload for creating, marking and analysing exams. Customise your tests with a range of question types such as multiple-choice, written question types and multi-media including images and videos. Add timers, randomise questions, or create exams from question banks in just a few minutes. Reduce cheating and maintain exam integrity by stopping copying and pasting or by proctoring the exams. In-depth data and visual reporting available to analyse both candidate and question performance. Easily identify strengths and weaknesses for each candidate.
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Synap Reviews (18)
- ★★★★★18
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Synap receives universally strong praise from users across education and training sectors. The responsive support team emerges as the standout strength, with reviewers consistently highlighting quick problem resolution, willingness to implement feature requests, and a partnership-oriented approach. The platform itself is widely praised for ease of use, spaced learning functionality, and customization capabilities that let organizations tailor courses to their needs.
Users particularly value how quickly they could migrate from paper-based or face-to-face delivery to online assessments during the pandemic, often with minimal training needed. The flashcard system, question bank, and adaptive learning features receive specific mention for supporting student retention and engagement. Several reviewers note the platform worked well for high-stakes exam delivery, with live chat support and recording features that proved critical.
Minor friction points appear occasionally: some users mention that extensive customization can involve code-level work, setup complexity for initial configuration, video upload quality constraints, and one user flagged the AI proctoring as overly sensitive. A few cite timezone differences with the UK-based team and occasional delays in fulfilling requests, though these are treated as minor annoyances. One reviewer noted the proctoring feature may need enhancement in future.
The reviews are genuinely unanimous in their five-star ratings. This consistency suggests either exceptional execution, highly satisfied customers, or both—but the specific details users mention (integration speed, support responsiveness, feature adoption) align across independent accounts.
★★★★★
Wednesday, July 29, 2020
“As we are a start up company having Synap as…”
As we are a start up company having Synap as our tech partners has been invaluable in helping us to create an online learning environment that is both innovative and agile. They continue to be incredibly supportive as we continue to develop and grow.
★★★★★
Friday, July 10, 2020
“Spaced learning functionality supports long-term retention in an evidence-based and…”
Spaced learning functionality supports long-term retention in an evidence-based and engaging format. Easy to create a wide variety of courses and assignments. Intuitive student user-experience and high quality on-boarding. Outstanding support for customising the platform for our use in a pilot study. Thank you Synap!
★★★★★
Thursday, June 4, 2020
“Readily customizable on the development end. Easy to use. Helpful…”
Readily customizable on the development end. Easy to use. Helpful chat feature, when needed. Got great feedback from our examinees, who used the platform for educational testing. Synap came to our rescue when we needed a platform for computer-based testing, with a short turnaround time. The representative assigned to us ([SENSITIVE CONTENT HIDDEN]) was outstanding and very thorough. She tailored the experience to our needs and stayed in regular contact, to help mitigate any issues. We are very impressed with Synap and hope to continue working with them for our annual testing needs.
★★★★★
Thursday, September 19, 2019
“Comments (Benefits) The Synap team are incredible! Always extremely helpful…”
Comments (Benefits) The Synap team are incredible! Always extremely helpful and happy to go that extra mile! They really have managed to take their technology to the next level with their amazing service. I would highly recommend them as an organisation. Look forward to watching the platform grow
★★★★★
Tuesday, March 12, 2019
“Synap has made a bespoke online testing programme for my…”
Synap has made a bespoke online testing programme for my university medical school students to reinforce their knowledge. The software was greatly appreciated by the students, who liked the fact that it was easy to use and also worked with a mobile app (although most of my students seemed to access it with a laptop -- which makes sense for formal studies). I found that the Synap interface was easy to use both for uploading and for correcting issues with poorly performing items. I do not have anything negative to say about the Synap workspace. I should say that my students did not use the spaced reinforcement function because our plans did not include it
★★★★★
Monday, February 25, 2019
“Pros The software is user friendly and easily accessible for…”
Pros The software is user friendly and easily accessible for all. Content is easily loadable and interactive. Cons Sometimes the quality of my videos and length meant that they were unable to be uploaded in high quality and I had to convert the videos into lower resolution. Comments Synap has allowed me to upload courses and expand my business globally. The reach this has provide for my business has meant that I am able to increase my profitability.
★★★★★
Thursday, February 21, 2019
“Synap have been a great company to work with right…”
Synap have been a great company to work with right from the beginning. No question/ query/ problem is too much of a big deal and they are always willing to help. We feel confident we can go to the Synap team to present an idea or request a system feature and they are keen to explore the options with us. As we are a relatively new company who are at the beginning of a journey with interactive learning we feel confident Synap have, and will continue to, support us well along the way.
★★★★★
Friday, February 1, 2019
“Pros Ease of use! A lot of our users wouldn't…”
Pros Ease of use! A lot of our users wouldn't be that comfortable with online resources like this but the simplicity of the platform allows our students to learn and gain knowledge quickly & easily. Adaptability - Features on the platform allow students to tailor the questions they need to improve on and improve their overall score. Their spaced repetition algorithm also helps highlight areas students need to improve Cons Nothing! Couldn't recommend it any higher. We've had over 500 students pass their exam as a result of Synap's platform Comments (Benefits) Top notch, students love it and the support from the Synap has been invaluable
