SyncroMSP

Gabriel R.

“Syncro test drive”
Overall: Excellent.
Pros: When I 1st saw the synchro demo at the ASCII conference last Fall, I was floored on how slick, seamless and quick the system worked. I signed up for a trial abd was able to import all of my autitask and connectwise data without any problems. The mobile app is also extremely functional. Their team is responsive and listens to feedback. Once system was setup and linked to QB, it all worked properly.
Cons: I wish tech support was a bit more hands on. Although, the truth is that their documentation is excellent and the tools they have work well. I am more of a people person, so I like to have a conversation instead of reading thru docs.

Carolyn M.

“My review ”
Pros: Ease of use. Very similar to what I already used before.
Cons: Needs more integrations. Has great integrations already just need more.

Ross D.

“Huge leverage move”
Overall: The platform has been nothing short of fantastic. The team behind the product are passionate, responsive and growth minded. The user community is engaged and helpful. We have never looked back from our move to Syncro!
Pros: We moved to Syncro from a major platform. The improved functionality, the ease of configuration and implementation of sales processes have been hugely instrumental in our year over year growth.
Cons: There are some parts of the platform that are growing and maturing still. There were some areas such as ticket organization that we had to grow accustomed too when we first transitioned.

Verified Reviewer

“Syncromsp”
Overall: Love the software it work wonderfully and does what we need it to and they get some extra points for adding holiday lights to the service during Christmas time.
Pros: If you are familiar with repair shopr then you will feel right at home. This online based crm and rmm is a dream come true for us we where using a service called ninjarmm but we switched to this because it had allot more features we use all the time. Love you scripting tool you get here very handy and the built in Documentation center that's built in is also a nice touch.
Cons: The lack of customization on the dashboard ui is a small complaint I have. There is also times where it does seem a little on the slow side for executing scripts but other than that it seems to be running good.

Justin K.

“Great MSP & RMM Software”
Pros: Ease of use and that they are consistently rolling out new features and growing.
Cons: Lack of macOS remote support but they are working on this.

Paco L.

“A great system that scales with your growth”
Overall: I can't say enough how amazing the team is there. From [SENSITIVE CONTENT HIDDEN] and everyone in between has allowed our MSP to grow from a 1 man shop to having 5 employees. Not only has their help allowed us to shift our initial system to scale but allowed us to better understand how to utilize the tools and features of the system.
Pros: The best feature of the system is the complete integration of both the RMM and PSA. Having the ability to customize the system to your needs for information to store or manage your client's assets makes our day to day easier. The constant new feature releases let us know the system is constantly being improved.
Cons: Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. The great thing about Syncro is depending on your used case there is probably more than one way to achieve this goal.

Paco L.

“A great system that scales with your growth”
Overall: I can't say enough how amazing the team is there. From [SENSITIVE CONTENT HIDDEN] and everyone in between has allowed our MSP to grow from a 1 man shop to having 5 employees. Not only has their help allowed us to shift our initial system to scale but allowed us to better understand how to utilize the tools and features of the system.
Pros: The best feature of the system is the complete integration of both the RMM and PSA. Having the ability to customize the system to your needs for information to store or manage your client's assets makes our day to day easier. The constant new feature releases let us know the system is constantly being improved.
Cons: Not much to dislike. As you use the system there are plenty of training resources to get around any dislikes or issues you may run into. The great thing about Syncro is depending on your used case there is probably more than one way to achieve this goal.

Kyle K.

“Tremendous Value and Capability - Scalable”
Overall: That's simple, easy to grow and adapt my business. Since implementing Syncro my clients are happier and my job has become easier being able to control so much, in one place
Pros: The speed at which the deploy user suggested features and the seemingly unlimited options. Syncro has allowed my business to grow while keeping everything in the same platform.
Cons: Would like some more options for signing contracts, appointments and CC/ACH payment processors in the form of integrations.

Mark W.

“Worth checking out for new and established MSPs”
Pros: Setup is easy and straightforward. Tied into Quickbooks and streamlined my ticketing-billing process. Patch management is simple and straight forward. The overall interface is easy to use and work with. HIPAA compliant, as of Nov 2020.
Cons: Relayed remote control can be laggy, but it works. No other complaints as of now.

Daniel L

Amazing product and support. We have used SolarWinds for years but were having issues with patching and occasional wacky anti-virus performance on servers. Could not get good support on SolarWinds and frequently would get billed incorrectly.
Syncro is SO much better in many ways. First its super easy to setup.. really, took maybe an hour with no tech support from the company. When you do have questions you get fast response from support. No contract and free trial.. They don't need it because the product runs rings around the competition. Perfect integration with Connectwise Control and Bitdefender. Virus alerts are pushed up to Syncro and remote control is a snap. Scripting engine is awesome, you can push results into custom fields, output is saved in history, can auto generate and close tickets, automate remediation, and plenty of community scripts available for your modification.