Talkdesk

Talkdesk

5 Reviews

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Talkdesk Reviews

5.0

Excellent!

5 Reviews

Last reviewed on
07 May 2015

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Thursday, May 7, 2015

Verified Review

SmartCloud (www.smartcloud.ie) is an cloud services provider, we resell a portfolio of cloud based business solutions, primarily in the area of Google Apps and CRM. Internally we have integrated Talkdesk with our Nimble CRM database. This integration with its click-to-dial functionality has dramatically increased call volumes from our outbound sales team. As call dispositions in TalkDesk (and recordings of the call itself) are automatically recorded as a note against the contact record in Nimble we have a complete record of who said what to whom and when - vital for getting a 360 degree view of the customer. Integration of TalkDesk into the Nimble Gmail extension means that agents now have complete access to CRM information in their inbox plus the convenience of click-to-dial functionality in Gmail as well as in the CRM itself - a dramatic increase in convenience and productivity.

Pros: We have been working with TalkDesk since they appeared in Beta, well before the product was commercially available. I have always found the TalkDesk support team to be really proactive both in implementing improvements which we suggested (like the click-to-call functionality in the Nimble extension for Gmail) as well as resolving the inevitable minor issues you get when setting up any new system for the first time.

Cons: Very few cons to be honest. I would like to see a native mobile app, but other than that our experience has been very positive.

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Monday, June 2, 2014

Excellent software. Informative and straight forward.

0 of 1 people found this review helpful.
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Tuesday, May 6, 2014

Have worked with people who used Talkdesk and they say wonders about this product. As our company grows they will absolutely be our go to call center software.

1 of 1 people found this review helpful.
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Tuesday, May 6, 2014

We have been using Talkdesk for 6 months and love it so far. The experience and the support is amazing.

0 of 1 people found this review helpful.
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Tuesday, September 17, 2013

Amazing product, awesome customer service.

2 of 3 people found this review helpful.
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