TaxCloud
★★★★★ 3.1 · 16 Reviews
What is TaxCloud?
TaxCloud simplifies sales tax compliance for businesses of all sizes. With over 15 years of experience and trusted by 2,000+ customers, TaxCloud ensures you can calculate, collect, and file your sales taxes accurately across all 13,000+ US jurisdictions. Start a free 30-day trial with full access.
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TaxCloud Reviews (16)
- ★★★★★7
- ★★★★★2
- ★★★★★0
- ★★★★★0
- ★★★★★7
Review Summary
Generated using AI from real user reviews
TaxCloud delivers reliable sales tax automation for small businesses willing to navigate billing and support issues. The service earns consistently high marks from users who praise the free tier, quick setup with popular platforms like WooCommerce and Etsy, and hands-off compliance filing. Multiple users report getting their accounts running in minutes and appreciate the affordability, especially sellers surprised to discover Etsy or other marketplaces don't fully handle tax collection across all states.
However, TaxCloud suffers from serious problems on the business side. Multiple reviewers report difficulty cancelling accounts and continued charges months after closure, with some describing the experience as scamlike. One user was hit with a $50 rejection fee after disputing fraudulent charges, and another claims TaxCloud failed to file taxes as promised, resulting in over $1,000 in penalties. Billing confusion appears chronic—users cite sudden price hikes, mysterious charges, and refund promises that never materialise.
Customer service is a weak point across negative reviews. Callers report no callbacks, unresponsive support portals, and slow email replies. Some users note recent improvements in responsiveness and website stability, but the damage from cancellation nightmares and unpaid refunds looms large. For buyers, the free option is genuinely attractive, but the gap between positive product experience and negative account management suggests proceeding with caution and careful monitoring of billing.
★★★★★
Monday, June 28, 2021
“You can't win with these people. At first they worked…”
You can't win with these people. At first they worked well. Then they raised their rates and I had to go to their so-called free service, which was charging me $30 amonth to file taxes but wasn't collecting taxes anymore. The tax number I got for my local state through them? My state tax people informed me it wasn't real, and I had to file all the things they were supposed to file myslf. I have been trying to cancel an account with them for going on 3 months now. The first month, they charged me after I told it to canceland I thought it didn't take, so I went into the account to cancel again. You have to cancel through your online dashboard. The 2nd month I was getting charged again, so I went into the account to figure out why. This gave them the loophole they needed to tell me that I obviously had signed in and clearly hadn't cancelled. So I told it to cancel a third time. This time they're charging me again. I went to my bank about the matter to dispute charges and stop the payment. Their response? To charge me a $50 "rejection fee". I've sent them numerous emails telling them the account is closed, revoking permission by email since by dashboard isn't working, the works. I have not gotten a response this go around. If I could file fraudulent charges against this company I would. I'm facing having a bill rack up in my face that I can get into trouble for regarding a service I was never provided adequately and have tried to cancel numerous times. We're literally living hand to mouth here, and I have these thieves taking me for a ride.
★★★★★
Tuesday, July 14, 2020
“I created a online store in March to focus on…”
I created a online store in March to focus on pandemic masks. My store is on WooCommerce and TaxCloud has a plug-in that works great. After my store was built it only took me 15 minutes to get TaxCloud going. It's work as advertised. Just note that if you choose the free service in their 25 member states, you have to collect sales tax in all of them.
★★★★★
Wednesday, July 31, 2019
“A really nice experience working with TaxCloud on my needs…”
A really nice experience working with TaxCloud on my needs and getting set-up pretty quickly. I use them for sales tax calculation only and file myself so it was by far the most affordable service I looked at. Nothing bad to say.
★★★★★
Monday, June 17, 2019
“I sell on Etsy and even though I thought Etsy…”
I sell on Etsy and even though I thought Etsy was collecting for me they are only doing it in some states and I have to handle the rest. Tax Cloud has been great to help me in the few states I have to collect in and their plug-in to Etsy is easy to connect my store to.
★★★★★
Wednesday, May 29, 2019
“Long after I closed my account, TaxCloud continued to send…”
Long after I closed my account, TaxCloud continued to send monthly bills and deduct those charges from my account. They blamed a "computer glitch" and promised to refund the charges but never did. They still send the invoices but I've now blocked their access to my bank account so they can no longer steal from me. At best, they are grossly incompetent. At worst, they're a scam.
★★★★★
Friday, April 26, 2019
“Do NOT enter personal details or credit card information as…”
Do NOT enter personal details or credit card information as you'll not be able to remove these! If you decide that this service is suspect and do not use it, they'll still try to charge you and even apply an exuberant penalty if you block them. A scam.
★★★★★
Friday, April 26, 2019
“This is a 'service' to avoid at all cost! Nothing…”
This is a 'service' to avoid at all cost! Nothing works and is designed to confound and confuse - which it doesn't manage to do. Not practical, usable or functional.
★★★★★
Friday, March 8, 2019
“Terrible service!! Do NOT USE THESE MORONS! They did NOT…”
Terrible service!! Do NOT USE THESE MORONS! They did NOT do what they said they were going to and what I was paying them for- which was file my taxes in non streamlined states-They cost me over $1000.00 in penalties/for late filings because they didn’t do it- so I had to. Go to Avalara or ANYONE ELSE INSTEAD. I should have sued these jokers!!
★★★★★
Saturday, September 22, 2018
“Easy to set-up for a small business and I pay…”
Easy to set-up for a small business and I pay nothing to have my sales tax taken care of.
★★★★★
Friday, August 31, 2018
“I shopped around for sales tax help and was intrigued…”
I shopped around for sales tax help and was intrigued by TaxCloud's free option. While skeptical at first, it's been great - they literally do everything. Like others said, service can be slow to respond but to get a free service, I'll wait.
