Ann from Oyster cottage Friday, March 8, 2019 #66855 Terrible service!! Do NOT USE THESE MORONS! They did NOT do what they said they were going to and what I was paying them for- which was file my taxes in non streamlined states-They cost me over $1000.00 in penalties/for late filings because they didn’t do it- so I had to. Go to Avalara or ANYONE ELSE INSTEAD. I should have sued these jokers!! 0 of 1 people found this review helpful. Did you find this review helpful?
Carol from McGarry Saturday, September 22, 2018 #62156 Easy to set-up for a small business and I pay nothing to have my sales tax taken care of. 2 of 3 people found this review helpful. Did you find this review helpful?
Deborah from HTI Devices Friday, August 31, 2018 #61644 I shopped around for sales tax help and was intrigued by TaxCloud's free option. While skeptical at first, it's been great - they literally do everything. Like others said, service can be slow to respond but to get a free service, I'll wait. 2 of 3 people found this review helpful. Did you find this review helpful?
Danny from Standl Assoc Friday, August 24, 2018 #61416 It works and it's free since I set up my account so the states pay for TaxCloud's charges. Could it be perfected? Yeah, I guess... but it's way better than paying other services what they charge. Also, I like the improvement in customer service. I guess they hired more people. 3 of 4 people found this review helpful. Did you find this review helpful?
Colin from CDN Montessori School Tuesday, August 21, 2018 #61371 The new site was a little buggy at first but it works well now. Also, it looks like they added new Customer Service reps - so my calls are answered more quickly - and I saw an 'instant chat' icon on the home page, which I don't think was there before. 4 of 5 people found this review helpful. Did you find this review helpful?
Chuck from Rare Car Parts Wednesday, August 15, 2018 #61229 I signed up in June and was up and running in minutes. Many plug-ins available to popular carts and takes care of all aspects of sales tax. The Automated Compliance service is perfect for my small business. 3 of 4 people found this review helpful. Did you find this review helpful?
Elise Borden from Craftables for You Tuesday, August 14, 2018 #61188 TaxCloud has been a great fit for my business. It's free for the service I use and was easy to connect to my WooCommerce platform. They do everything - filing, remittances and even get the mail from states. Service can be a bit slow to reply at times but I've never had an issue. Great value. 4 of 5 people found this review helpful. Did you find this review helpful?
Tara from Henrikson Wednesday, July 18, 2018 #60564 Horrible customer service...you can call and will never receive a call back (and of course no one is ever available). You can use the online customer service portal to ask a question and they don't appear to respond to that either. If there is a comparable alternative...use it! Response from TaxCloud:13 August 2018 at 13:01We're very sorry about your poor service experience Tara. We had three events that impacted out ticket volumes - a new UI for the website, a price change and the Wayfair Supreme Court decision - happening around the same time. No excuse, we came up short. We have recently hired additional customer success resources and are working on our processes so we can provide a consistent customer experience moving forward. 3 of 6 people found this review helpful. Did you find this review helpful?
Keith Wednesday, May 23, 2018 #59409 Went from $10 a month to $173 a month with no change in service. When you call to ask why they say they will get back to you when they can. What really? Response from TaxCloud:13 August 2018 at 13:06We did change our pricing in the spring. Invariably when you make such changes (that were communicated multiple times prior to the change) people will be unhappy. As the only sales tax service that has a FREE option and knowing our merchants paid prices vs. our competitors, we are very comfortable that TaxCloud is the best value available to online retailers. 7 of 12 people found this review helpful. Did you find this review helpful?