TaxCloud

I sell on Etsy and even though I thought Etsy was collecting for me they are only doing it in some states and I have to handle the rest. Tax Cloud has been great to help me in the few states I have to collect in and their plug-in to Etsy is easy to connect my store to.

Long after I closed my account, TaxCloud continued to send monthly bills and deduct those charges from my account. They blamed a "computer glitch" and promised to refund the charges but never did. They still send the invoices but I've now blocked their access to my bank account so they can no longer steal from me. At best, they are grossly incompetent. At worst, they're a scam.

Do NOT enter personal details or credit card information as you'll not be able to remove these! If you decide that this service is suspect and do not use it, they'll still try to charge you and even apply an exuberant penalty if you block them. A scam.

This is a 'service' to avoid at all cost! Nothing works and is designed to confound and confuse - which it doesn't manage to do. Not practical, usable or functional.

Terrible service!! Do NOT USE THESE MORONS! They did NOT do what they said they were going to and what I was paying them for- which was file my taxes in non streamlined states-They cost me over $1000.00 in penalties/for late filings because they didn’t do it- so I had to. Go to Avalara or ANYONE ELSE INSTEAD. I should have sued these jokers!!

Easy to set-up for a small business and I pay nothing to have my sales tax taken care of.

I shopped around for sales tax help and was intrigued by TaxCloud's free option. While skeptical at first, it's been great - they literally do everything. Like others said, service can be slow to respond but to get a free service, I'll wait.

It works and it's free since I set up my account so the states pay for TaxCloud's charges. Could it be perfected? Yeah, I guess... but it's way better than paying other services what they charge. Also, I like the improvement in customer service. I guess they hired more people.

The new site was a little buggy at first but it works well now. Also, it looks like they added new Customer Service reps - so my calls are answered more quickly - and I saw an 'instant chat' icon on the home page, which I don't think was there before.

I signed up in June and was up and running in minutes. Many plug-ins available to popular carts and takes care of all aspects of sales tax. The Automated Compliance service is perfect for my small business.

TaxCloud has been a great fit for my business. It's free for the service I use and was easy to connect to my WooCommerce platform. They do everything - filing, remittances and even get the mail from states. Service can be a bit slow to reply at times but I've never had an issue. Great value.

Horrible customer service...you can call and will never receive a call back (and of course no one is ever available). You can use the online customer service portal to ask a question and they don't appear to respond to that either. If there is a comparable alternative...use it!

Went from $10 a month to $173 a month with no change in service. When you call to ask why they say they will get back to you when they can. What really?