TaxCloud

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TaxCloud

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About TaxCloud

TaxCloud is the Internet's only FREE, state paid sales tax compliance service available. We help online retailers address the growing complexities associated with sales tax. We connect directly to carts/platforms, marketplaces, accounting software platforms and others within the eCommerce ecosystem. TaxCloud provides the sales tax calculation for every address in the U.S., files returns & remits proceeds, offers audit response services as well as indemnification in member states. We're easy to set-up and use and believe sales tax compliance should be FREE!

TaxCloud Product Details

  • TaxCloud has over 21,500 online sellers that use our platform. They appreciate the simplicity of the service and the value they receive.
  • Our most popular service, know as Automated Compliance, is our state paid, FREE service but we also have other merchant paid options - it's up to you!
  • Because we work directly with 24 member states, we can offer indemnification to our customers and partners in those states - meaning that the states look to us as the responsible party if there is ever an issue with your sales tax.

TaxCloud Support & Customer Service

TaxCloud offers multiple ways to get your questions answered or if you run into any problems:

  • Phone
  • Email
  • Web
  • Chat

TaxCloud Pricing

Automated Compliance - FREE in 24 member states, 0.5% of revenue fee in remaining provisional states where you collect tax.

Selective Compliance - You select the states you want to collect sales tax in. Tiered pricing starting at $9/month based on the number of transactions you do in a month. 50% off for paying for one year up front. Optional $20 per jurisdiction fee for filing & remittance.

TaxCloud Free Trial Information

TaxCloud provides a $200 credit to be applied to testing your systems with TaxCloud in the first 60 days after you create your TaxCloud account.

TaxCloud Key Features

  • Developers Center at dev.taxcloud.com

TaxCloud Reviews

3.8

Out of 5 stars
(8 Reviews)

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from McGarry

Saturday, September 22, 2018

Easy to set-up for a small business and I pay nothing to have my sales tax taken care of.

2 of 2 people found this review helpful.

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from HTI Devices

Friday, August 31, 2018

I shopped around for sales tax help and was intrigued by TaxCloud's free option. While skeptical at first, it's been great - they literally do everything. Like others said, service can be slow to respond but to get a free service, I'll wait.

2 of 2 people found this review helpful.

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from Standl Assoc

Friday, August 24, 2018

It works and it's free since I set up my account so the states pay for TaxCloud's charges. Could it be perfected? Yeah, I guess... but it's way better than paying other services what they charge. Also, I like the improvement in customer service. I guess they hired more people.

3 of 3 people found this review helpful.

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from CDN Montessori School

Tuesday, August 21, 2018

The new site was a little buggy at first but it works well now. Also, it looks like they added new Customer Service reps - so my calls are answered more quickly - and I saw an 'instant chat' icon on the home page, which I don't think was there before.

4 of 4 people found this review helpful.

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from Rare Car Parts

Wednesday, August 15, 2018

I signed up in June and was up and running in minutes. Many plug-ins available to popular carts and takes care of all aspects of sales tax. The Automated Compliance service is perfect for my small business.

3 of 3 people found this review helpful.

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from Craftables for You

Tuesday, August 14, 2018

TaxCloud has been a great fit for my business. It's free for the service I use and was easy to connect to my WooCommerce platform. They do everything - filing, remittances and even get the mail from states. Service can be a bit slow to reply at times but I've never had an issue. Great value.

4 of 4 people found this review helpful.

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from Henrikson

Wednesday, July 18, 2018

Horrible customer service...you can call and will never receive a call back (and of course no one is ever available). You can use the online customer service portal to ask a question and they don't appear to respond to that either. If there is a comparable alternative...use it!

Response from TaxCloud:
13 August 2018 at 13:01

We're very sorry about your poor service experience Tara. We had three events that impacted out ticket volumes - a new UI for the website, a price change and the Wayfair Supreme Court decision - happening around the same time. No excuse, we came up short. We have recently hired additional customer success resources and are working on our processes so we can provide a consistent customer experience moving forward.

2 of 5 people found this review helpful.

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Wednesday, May 23, 2018

Went from $10 a month to $173 a month with no change in service. When you call to ask why they say they will get back to you when they can. What really?

Response from TaxCloud:
13 August 2018 at 13:06

We did change our pricing in the spring. Invariably when you make such changes (that were communicated multiple times prior to the change) people will be unhappy. As the only sales tax service that has a FREE option and knowing our merchants paid prices vs. our competitors, we are very comfortable that TaxCloud is the best value available to online retailers.

6 of 10 people found this review helpful.

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This page was last updated 21 September 2018 09:52