TCN

TCN

2 Reviews · Last reviewed on 19 March 2014

What is TCN?

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit www.tcnp3.com or follow on Twitter @tcn.

TCN Key Features

IVR

ACD

IVM

Business Intelligence

Predictive Dialer

Inbound / Outbound / Blended

Agent Gateway

TCN Reviews

4.5

Excellent!

2 Reviews

Last reviewed on
19 March 2014

What do you think?

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Thursday, March 20, 2014

Easy to use. Great ROI. The agent dashboard is very useful and provides my staff with real time analytics.

3 of 3 people found this review helpful.
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Monday, December 30, 2013

from Fruithurst Insurance

We operate a small inhouse operation as a major part of our marketing experts. No one is assigned permanently to the phones. The sales staff use it as a tool to develop their own leads and prospects. TCN Software has been easy for the salesmen to learn, and more importantly, use. Those who have made the effort to add it to their sales tools have seen positive results for the efforts that they have put into it.

5 of 6 people found this review helpful.
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This page was last updated 18 May 2017 11:47