I have been with Tektonic for nearly a decade and they have ALWAYS been straight and upfront. I had a tricky config to do, and I was assured that it was possible on my box. It took me a while to actually get around to doing it because I had to find a distraction free block of time. When I finally tried it, I got some incorrect data from a jr. tech suggesting that the thing I wanted to do was not possible on the current box, but Kevin assured me that it was indeed possible, and hung with me in chat for nearly 2 hours until we got it done. And believe me I did about every bone head thing along the way it is possible to do.