Thursday, February 26, 2015 #31718 Barbara from SOL Investments Telesphere used to be awesome. Vonage bought them recently and I didn't know that had taken place, but I did notice immediate voice quality issues that support told me didn't exist, it took weeks instead of days to add or change services, billing credits our payments to the wrong accounts and then has collections call us and make us prove we paid, they add services without getting approval first and then cant correct an invoice in a timely manner, support cannot fix any issues and if they try they change other users settings causing more support calls, one issue they created and then couldn't fix so they just changed the phone number without getting permission first, I could go on and on. we are a business and we rely on our phones to do 98% of our business. 30% of the time we have to call someone back on our cell phones so we can have a conversation both parties can hear. I asked our 3rd party salesperson what could have changed so drastically in the last couple of months and that is when he told me they were under new ownership. it was like a light switch from great to terrible. If you don't have Telesphere yet...don't do it!!! 3 of 4 people found this review helpful. Did you find this review helpful?