Telesphere

Barbara from SOL Investments

Telesphere used to be awesome. Vonage bought them recently and I didn't know that had taken place, but I did notice immediate voice quality issues that support told me didn't exist, it took weeks instead of days to add or change services, billing credits our payments to the wrong accounts and then has collections call us and make us prove we paid, they add services without getting approval first and then cant correct an invoice in a timely manner, support cannot fix any issues and if they try they change other users settings causing more support calls, one issue they created and then couldn't fix so they just changed the phone number without getting permission first, I could go on and on. we are a business and we rely on our phones to do 98% of our business. 30% of the time we have to call someone back on our cell phones so we can have a conversation both parties can hear. I asked our 3rd party salesperson what could have changed so drastically in the last couple of months and that is when he told me they were under new ownership. it was like a light switch from great to terrible. If you don't have Telesphere yet...don't do it!!!

CD

Telesphere is always quick to assist with any issues. I know that every carrier isn't going to be perfect and have the most reliable services, or have 100% up time. It's all about how the company you have services through handles the issues. I can tell you from personal experience even through I don't have many "issues" with Telesphere that always go above and beyond to take care of what ever. For the reason alone, I give them 4 stars and recommend them to anyone looking for hosted services.

Schelli from Transform Minnesota

We just went live with all 6 office locations with Telesphere. I have been working on this project for a year. The staff have been amazing all the way from sales to project management. They have been patient, extremely knowledgeable and very responsive. Whenever I call support I get through within 2 minutes. So far I am very pleased!

Jordan

Telesphere has great products and services. The customer support team is available 24/7 and works hard to WOW the customer.

Austin

I have been extremely satisfied and happy during my time with Telesphere. They always take the time to explain things and their customer support is fantastic!

Hesam Meshkat from Guzu

Really horrible customer service and support. They said they would scale my plan down to the size appropriate to our smaller facility. Now that I am in, they didn't make the proper adjustments not the bill when moved in, and costing me thousands because they are holding the contract over my head and said they would send it to collections. AVOID USING THEM!

Stephanie from Properties

Telesphere has been mostly bad since we started service with them about 2 years ago. Their customer support team does not seem to be able to look at previous notes, how our account is set up, etc. Any time I call in a trouble ticket I have to explain in detail the special way in which our network is designed. It's quite frustrating and only about half of the technicians seem to understand what I am asking. There are many times when lines are routed incorrectly, outbound caller ID's are changed, lines appear to be disconnected....all for no apparent reason. And they can never give a solid answer as to what caused the issues in the first place. Secondly, we have a sales rep who is supposed to help with billing issues, special service requests, etc. It usually takes him a few days to get back to me (unless I'm adding a service), but only after I've hounded him for a response. Also, when I submit a trouble ticket it typically takes a whole day to get a response. This is unacceptable when it comes to an employee not having a phone or internet connection. We use the receptionist console software. This software is not very user-friendly. It's difficult to learn and difficult to explain to new employees. It also doesn't seem to be supported very well by Telesphere. It's never updated and in fact it requires an old version of Java, so if you have another program that requires a new version of Java, you will have a conflict. Our bill is also never correct. I have to go through it line by line and contact them with corrections (which my sales rep rarely responds to). They had a great sales pitch and I'll say that their sales team was great for the first few months, but now that we've been a customer for years, it's hard to get in touch with anybody. I would not recommend Telesphere, but if you do go with them, call in your support requests rather than emailing, call your sales rep rather than emailing, and check your bill carefully each month for inaccurate charges.

R Stevens from IT Professional

Outage after outage. Don't go with this company. They have zero network. They put blame on other providers saying it wasn't their fault. If there is an outage, they try and blame me first then send out some crummy email stating what the problem is and no real solution to it. I have a solution, get your own network then you can blame yourself when stuff doesn't work. Don't waste your time with this joke of a company. No local support and no idea how to problem solve.

Justin from APA

We were one of the first customers of a group called Unity that has since been purchased/merged with Telesphere. The service phone since the merger has been bad and the customer service worse. We have never seen a Telesphere rep and the solution to most problems seems to be for us to reboot our phones. Don't go with this service.