What is The Real PBX?
The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP and SIP services and solutions are highly cost effective and consumer oriented. We provide different unified communication services including - 1. Hosted PBX (IP PBX, Virtual PBX, Cloud PBX) 2. VoIP Telephony (Business Phones, Virtual Office, Home Phones and IP Phone System) 3. Call Center Solutions ( Predictive Dialer, Inbound, Outbound, and Blended Call Center) 4. Toll Free Numbers 5. SIP Trunking Headquartered in the United States, we deliver affordable, scalable and flexible services across the globe. You can write us at sales@therealpbx.com or call us at these toll-free numbers: +1-888-892-9646 (USA) +44-800-048-8104 (UK ) +61-286-078-789 (AUS)
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The Real PBX Reviews (118)
- ★★★★★81
- ★★★★★23
- ★★★★★0
- ★★★★★0
- ★★★★★14
Review Summary
Generated using AI from real user reviews
The Real PBX shows sharply divided customer opinion, with most users praising service quality but a vocal minority reporting serious problems.
The majority of reviews highlight responsive support and knowledgeable staff, with customers repeatedly naming individual agents—Manish, Ashish, Vikalpa, Sarthak—as reasons for satisfaction. Users praise the dialer tool, toll-free features, and CC panel as useful, and several long-term customers report reliability and no downtime. Service is often described as prompt and easy to use.
However, a consistent cluster of complaints raises red flags. Multiple reviewers report long wait times (50–60 minutes on phone), unresponsive support channels, and billing disputes—prepaid plans allegedly converting to postpaid, false charges, and promised plan upgrades not honoured after payment. Some customers describe unresolved issues and non-responsive email support. A few reviews make serious allegations about account suspensions without cause and compare the company unfavourably to competitors. One reviewer explicitly calls the company fraudulent and another accuses staff of bait-and-switch tactics on pricing.
The pattern suggests individual agent quality is high, but backend processes—billing, ticket resolution, communication infrastructure—may struggle under volume or have systemic issues. Buyers should verify pricing commitments in writing and monitor accounts closely.
★★★★★
Monday, July 6, 2015
“Technically a bad company... just have had their services from…”
Technically a bad company... just have had their services from 10 days and i had to face both technical and billing issue both... With only half the minutes i consumed they emailed me that I've over used the service and suspended my number without an intimation... and when i started a chat session with one of their rep he just had no answer to my questions... though he resumed the services stating that he is sorry for the inconvenience but the damage was done... lost my confidence in the services and the company... my suggestion... look for all the options before even thinking to get the services from this company.
★★★★★
Tuesday, January 6, 2015
“The features of RealPBX looks great and convincing regardless of…”
The features of RealPBX looks great and convincing regardless of what its competitors are offering. I have tried other options as well but it is very clear In my mind as to why I am going for this one.
★★★★★
Wednesday, December 24, 2014
“SMBs can really try this solution as it is completely…”
SMBs can really try this solution as it is completely designed according to their expectations. I have been using RealPBX for 3 months now. PBX not only allows the organization to manage all communication tasks possible but also tends to simplify it without causing any bugs and problems. I’m getting excellent voice quality and customer support. Worth checking out.
★★★★★
Friday, December 12, 2014
“Frankly speaking, I was surprised to see the service of…”
Frankly speaking, I was surprised to see the service of the Realpbx staff, they provide you with the up most client satisfaction possible. With the use of cutting edge new edge technology Realpbx not only stands alone as a favorite for me but I also think it has a very strong future ahead of it. They a have a suitable plan for every client according to his needs and deeds.
★★★★★
Wednesday, December 3, 2014
“Got to know about TheReal PBX through a friend and…”
Got to know about TheReal PBX through a friend and have been using this for almost a month now, not a bad option to try. The functions are simple yet convincing. And much more aspects yet to be discovered. It has some good options that can help management run properly.
★★★★★
Monday, November 24, 2014
“I travel internationally a lot on my job and calling…”
I travel internationally a lot on my job and calling internationally from my cell phone costs a fortune. It’s been a month since I signed up for Real PBX’s service. Before signing up, I did tons of research on web, read reviews and compared it with other service providers. Back then, I found that Real PBX offered the most value for my money. Easy to set up with great customer service and free softphone & trial service. Now, I can say that my decision was right and I’m getting excellent voice quality and customer support.
★★★★★
Friday, March 22, 2013
Pro-Hoster“This is a really poor company. They don't stand by…”
This is a really poor company. They don't stand by their word. I won't recommend anybody to buy their service. If you choose them, their words shall be like a leaf on water.
★★★★★
Thursday, February 14, 2013
Tyler“I was a newbie to business when I opened a…”
I was a newbie to business when I opened a small company with 3 of us sitting in a small room. I had heard many of my friends talk about VOIP but didn't know this service is so feasible until I saw The Real PBX pricing. I mean the start-up plan seemed perfect for us. We could just get all the services and honestly, my business has received a lot from their service. Since I am a non-techie, the most important part for me was to get some service where I can have everything configured and ready-to-use and so they did. Even now when I face any trouble, I can dial their number round the clock and they take the remote session and fix the issue. Great service!