What is TicketSource?
TicketSource is a free, professional-level online ticket sales system that’s incredibly easy-to-use and affordable to all. Promote, sell and manage any event in any venue. We’ve been in your shoes, experienced the same ticketing challenges and scaled the same ticketing peaks, so we’ve designed our ticketing system to be simple, cost-and-drama-free, basically, we get it. We are not faceless, rather we are good people, both passionate and keen to provide a valued service for the right reasons. If you want, you can talk to us, we’ve been in your shoes. Unlike other ticking providers, we have no contracts, hidden fees or complicated access tiers. Gain full access to our complete system through one single, easy to understand, affordable booking fee structure. There is no cost to you, as the event organiser to use our box office system. No charge for recording your in-house cash, cheque and complimentary bookings. For paid events, a small booking fee applies to customers paying online by credit or debit card. TicketSource’s online booking fees are among the lowest on the market, lower than all our major competitors. Ready to start selling tickets? Try it free today!
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TicketSource Reviews (52)
- ★★★★★51
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TicketSource receives near-universal praise from users across the board. Out of 50 recent reviews, 49 are five-star ratings, with the platform consistently described as easy to set up and use, even for first-time users and those with limited technical confidence. Users repeatedly highlight the intuitive interface, straightforward event creation, and ability to replicate seating plans without friction.
What users value most extends beyond simplicity. Reporting functionality is mentioned frequently as excellent and flexible, helping organisers track sales in real time and manage door operations. Customer support is praised extensively—staff are described as responsive, patient, and willing to walk users through processes step-by-step. Payment processing is reliable and timely. The platform handles diverse event types well, from theatres and festivals to churches and schools, including support for free events with no booking fees.
The one notable criticism appears in a single four-star review, which notes that detailed breakdowns of ticket option sales are not readily available in reports—a useful feature but not essential for most users. That same reviewer acknowledged the pricing structure (around 7–8% fees) is reasonable, particularly for charities. No other concerns surface across the remaining reviews. Users consistently report seamless experiences on event nights and appreciate transparent fee structures with no hidden charges.
★★★★★
Thursday, July 29, 2021
“This was my first experience with Ticketsource and I can…”
This was my first experience with Ticketsource and I can honestly say that it performed well beyond my expectations. The rates, the systems and the reports were all excellent as was the ability to interact with my customers. However, when my event was rescheduled, the Ticketsource service proved exceptional. Refund requests were dealt with promptly and efficiently which gave a great impression of my operation to customers. Not taking their booking fees was particularly appreciated.
★★★★★
Monday, July 26, 2021
“Used Ticketsource for the first time for a charity event…”
Used Ticketsource for the first time for a charity event recently. Never used an online ticketing service before and did quite a bit of research. I can honestly say they were fabulous in every way. Of course these systems take a bit of getting used to and being very comprehensive means there is a lot to think about. But the help screens are amazing and take you step by step through everything you need to do. Whats more you can amend certain things after you have gone live, which really helps, so if you get the idea that customers need more info you can add that. Its really easy to help your customers too, you can issue a refund or change tickets, or re-issue them if they are lost. Customers get a standard reminder from Ticketsource a couple of days before the event and you can even send out your own extra info to them as well. ( as long as its not marketing something else!) . Post-event service is also really good and helpful Brilliant I would highly recommend!
★★★★★
Thursday, July 22, 2021
“Impressed by the quick and helpful phone response from your…”
Impressed by the quick and helpful phone response from your team when I was setting up our account, and by the ease of use and wide range of information available once the account is being used for bookings. Good responses too from our customers.
★★★★★
Thursday, July 1, 2021
“Great service, easy app, customer service line always helpful and…”
Great service, easy app, customer service line always helpful and easy to navigate the website to make adjustments - my go-to for every show
★★★★★
Thursday, July 1, 2021
“I found TS to be very good. Did pretty much…”
I found TS to be very good. Did pretty much everything I wanted it to do. It's a powerful bit of software so one has to find one's way round it but the help files are good. For one of our activities I wanted to know what the breakdown of ticket options was and that didn't seem to be available to me, which was frustrating, but otherwise all good. I especially liked the pricing structure which worked well for a charity. If the event is free, there's no booking fee either. The booking costs are paid by the purchaser (there's no option for the charge to be carried by the vendor that I'm aware of) and if an event is cancelled, a full refund is made, including the booking charge.
★★★★★
Wednesday, February 5, 2020
“First time we have used a ticket system of this…”
First time we have used a ticket system of this sort. Delighted with the reduction in admin time. Will use again soon.
★★★★★
Wednesday, February 5, 2020
“The system is easy to set up and easy to…”
The system is easy to set up and easy to use. The support team are very responsive in helping to resolve queries and to explain any areas of concern. The charges come out at around 7% or 8% but savings can be made with in house sales which don't attract any charges providing you collect the money yourself. A balance of the two makes savings on time and there is added value in terms of control by using the system in terms of reporting and tracking.
★★★★★
Thursday, January 23, 2020
“Great ticket solution, Really easy to get to grips with…”
Great ticket solution, Really easy to get to grips with fast, and works very well. Nice clean ticket solution. We're a children's entertainment business and we are now offering ticketed classes with up to 40 kids.
★★★★★
Wednesday, January 1, 2020
“This has been a very user-friendly experience for a first-timer.…”
This has been a very user-friendly experience for a first-timer. Communication is good and service is prompt.
★★★★★
Wednesday, December 18, 2019
“This was the first time our charity used online ticketing…”
This was the first time our charity used online ticketing for an event. And it was my first time using an online service. Most companies don't offer a lot in terms of customer service. So I was doubtful I could get it set-up and running. Boy, was I wrong! The staff at TicketSource, particularly Phill, were incredibly patient and helpful. (First off, they actually have a person you can talk to, and actually wants to help you!) It made the set-up process easy and smooth. There are so many features with TicketSource. I liked being able to log-in and immediately see how sales were doing. I could contact customers easily and quickly. And having the printed report on the day of the event made check-in fast and efficient. Another plus: the funds went into our charity's account when they said it would. I will definitely use TicketSource again! Thank you TicketSource!
