Tuesday, January 5, 2016 #43526 Jess from The frozen grocer The worst Experience! They promise the world and can deliver nothing is return! So expensive for something I could of done myself! I emailed my consultant requesting to cancel the subscription with no response and a week later money was taken out of my account. All they care about is how much money they can take of a struggling business! Response from Tiger Pistol:06 April 2016 at 22:21We are sorry to hear you did not have a good experience with Tiger Pistol. Our technology and service model allows us to keep our costs low, to save your valuable time and to ensure that your money is being invested in the right type of activity that will drive maximum results on Social Media. As a priority, we will investigate as to why your cancellation request did not come through. If you would like to have a further conversation to discuss your feedback, please do drop us a note at [email protected]. 3 of 3 people found this review helpful. Did you find this review helpful?
Wednesday, May 20, 2015 Verified Review #39040 Rob Lambert from FiveFour I've worked with Tiger Pistol since not long after they first started and have had a great experience so far. Prior to using Tiger Pistol our social campaigns were almost non-existent, so i was on the lookout for a company that might be able to help me out.They've been able to help grow our social media following over time with real, engaged fans, offering a professional solution that we really needed.My account manager is always ready to help and often has our back if we're slow answering a customer query.I'd highly recommend them. Response from Tiger Pistol:21 May 2015 at 00:36Thanks Rob, we’ve loved working with Flowers Across Melbourne over the last 12 months and thank you for your ongoing support as we’ve grown and developed our Product. Looking forward to executing all the exciting Campaigns we have around the corner. 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, May 8, 2015 #38908 Andrea from Zu Hair and beauty Is Tiger Pistol a sham?! Would you forward your bank details for a direct debit with Tiger Pistol after a verbal conversation? Yes, no contract no written agreement just requesting MONEY...hmmm This just about sums up my experience with Michael a Tiger Pistol representative. Response from Tiger Pistol:18 May 2015 at 23:55We are sorry to hear your onboarding experience was not clear and caused uncertainty in our service. Our Terms & Conditions are available on our Onboarding Form, however we thank you for your feedback and will consider looking into alternative ways to provide copies of this paperwork.If you would like to have a further conversation to discuss your feedback, or if you would like us to arrange a call with an existing Tiger Pistol customer to find out more about their experience using us, please do drop us a note at [email protected] and a Senior Team Member will be in touch. 4 of 4 people found this review helpful. Did you find this review helpful?
Monday, October 6, 2014 #23978 Pip from ThinkLoveLive Do NOT use Tiger Pistol! I paid for the $349/mth package and am not getting page posts agreed upon, my personal account manager is not listening to what I ask for, I get my phone call times changed with little notice & no consultation, he didn't even bother to make the last reporting call, he only reads from a report that is in front of me and doesn't act on what was agreed upon, I have had only one report that was emailed 30 mins before the call & didn't even get an email of the last report, he talked about people coming into my store when I had made clear I am online only, and so on. DON'T waste your money !! Response from Tiger Pistol:18 December 2014 at 17:46Thank you very much for your feedback. We are sorry to hear that you did not have a good experience with Tiger Pistol. Since the launch of our “do it for you’” products in February we've experienced some natural growing pains but can now ensure we have a new employee hiring process in place and have implemented a customer satisfaction and feedback system to help us proactively maintain a high level of service. We wish you great success with your business 3 of 4 people found this review helpful. Did you find this review helpful?