What is TrackerRMS?
TrackerRMS is a web-based recruitment management solution designed for recruiting professionals across all industries. The solution allows businesses to streamline the entire recruitment workflow, right from candidate sourcing and placement to employee onboarding. The browser-based solution can be used to manage sales, CRM, recruiting and onboarding activities from any Internet browser on different systems including laptops, mobile devices and tablets. TrackerRMS allows recruiting agencies or consultants to post open job positions on multiple job boards. The solution automatically builds an applicant database from the applications received and lets recruiters shortlist applicants based on the skill-sets, work experience, job location or any other selection criteria. TrackerRMS candidate management feature helps to streamline the entire application cycle of the candidates. Recruiters can view and update the progress of candidates during their selection process. With TrackerRMS Mobile application, recruiters can access candidates' information, search candidates, contacts and placements from their mobile devices. The solution can also integrate with leading email service applications such as MS Outlook and Gmail for synchronizing contact details and communication history.
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TrackerRMS Reviews (150)
- ★★★★★105
- ★★★★★45
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TrackerRMS wins strong praise for ease of use and customer service, making it a solid choice for staffing and recruiting teams. Users consistently highlight the intuitive interface, customizable workflows, and templates that automate multi-step processes—like sending contracts while updating candidate and job statuses simultaneously. The platform handles both ATS and CRM functions, letting some teams consolidate multiple systems and reduce costs. Migration from competing platforms is reportedly handled carefully, with dedicated staff ensuring data integrity.
Customer support emerges as a standout strength across nearly all reviews. Named representatives receive individual recognition for responsiveness, patience, and genuine investment in client success. Users also praise the product's stability, web-based accessibility, reporting flexibility, and integrated features like email tracking, SMS messaging, and built-in tools such as margin calculators.
Criticisms are sparse but consistent: a few users mention search functionality could be easier, and one notes that manually created fields sometimes don't auto-populate in workflows. Another wishes the SMS character limit were higher. A handful of reviews reference occasional glitches and anticipation for upcoming updates, though no major pain points emerge. Overall, satisfaction is overwhelmingly positive, with most reviewers recommending the system to peers in staffing and recruiting.
★★★★★
Tuesday, May 1, 2018
“TrackerRMS - Systematic, organized, simple and easy to use. Top…”
TrackerRMS - Systematic, organized, simple and easy to use. Top Quality Customer Service!!! Pros Excellent CRM, love using it. Customer support rep provided us top quality service & is always there to help. Tracker is super easy to use, keeps everything in one place and is time efficient.
★★★★★
Tuesday, May 1, 2018
“Miles ahead of Bullhorn The transparency across the team is…”
Miles ahead of Bullhorn The transparency across the team is great if you set up the reports properly and build out dashboards. Pros TrackerRMS is very customizable to work with our process. The customer service is bar none. I always got the chance to meet with them during a conference and they are just good people. The system is easy to use.
★★★★★
Tuesday, May 1, 2018
“Patient and problem solving during conversion from another horrible ATS…”
Patient and problem solving during conversion from another horrible ATS TrackerRMS has definitely allowed our Recruiting workflow and process to become faster and more efficient thus far... Great job!! Pros TrackerRMS's conversion team is wonderful to work with. They have gone above and beyond the call of duty to get our data from the other horrible ATS platform and integrated correctly into TrackerRMS. It was a painful process, but not because of Tracker. Tracker did everything they could to make it as easy on me as possible.
★★★★★
Tuesday, May 1, 2018
“Value for Money Pros * Data, record or information is…”
Value for Money Pros * Data, record or information is maintained Systematically . Tracker saves lot of duplication of work.
★★★★★
Tuesday, May 1, 2018
“TrackerRMS - easy to use system, customer focused team Pros…”
TrackerRMS - easy to use system, customer focused team Pros Easy to use, very intuitive, efficient, customizable, and cost effective solution. Very professional, supportive conversion team.
★★★★★
Tuesday, May 1, 2018
“GOOD ATS I hope to see things getting easier on…”
GOOD ATS I hope to see things getting easier on Tracker.... and I'm waiting for it's new update.... and that new update clears the glitches off Pros It is systematic, you can post reqs on the jobsites through the CRM, Update the new reqs. on the CRM.... Source Candidates from the jobsites as well....
★★★★★
Sunday, April 1, 2018
“Pros This program is web based, which is wonderful and…”
Pros This program is web based, which is wonderful and can be accessed at any time. All the information is there, at any given time and available. The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service. One of the customer rep is and has been amazing. She is attentive and reacts and replies immediately with help to any issue I have had. She genuinely cares about taking care of her customers and is exceptional at what she does. I am grateful she is my Client Manager. I have zero concern when I place a ticket or email her that I will not get a response and resolution basically immediately. She is simply wonderful.
★★★★★
Sunday, April 1, 2018
“Wonderful customer service Staffs are extremely knowledgeable and very professional.…”
Wonderful customer service Staffs are extremely knowledgeable and very professional. I have been working with her to learn and refine our reports and her teaching ability is excellent. Pros Easy to use and input candidate records in tracker. Also, very easy to do reporting or graphs. overall happy
★★★★★
Thursday, March 1, 2018
“Exceeded Expectations Pros The team at TrackerRMS has thought of…”
Exceeded Expectations Pros The team at TrackerRMS has thought of just about everything for their CRM. You can tell the system was designed by professionals that have expert level knowledge with the staffing/consulting industry because every function has a purpose. What separates them is their customer service though. Everyone who I've interacted with at TrackerRMS has exhibited a true vested interest in our success. Our Client Success Manager has been absolutely great with our transition - she very responsive and goes above and beyond to make sure we have everything we need. I highly recommend TrackerRMS.
★★★★★
Thursday, March 1, 2018
“Great change from Bullhorn! Tracker's customer service is personal, professional…”
Great change from Bullhorn! Tracker's customer service is personal, professional and very quick. They care about our success with their system and have made many adjustments to fit our needs. Pros Our team would agree that one of the largest benefits in Tracker is the ease of work flow and the power of the templates. For example if you are sending a contract to a client once you have placed a consultant, the template will not only send the email with the agreement, but it will also update the job work flow as well as the candidate work flow and close the job all in one step. It keeps our system much cleaner than before.
