UK2
★★★★★ 3.5 · 57 Reviews
What is UK2?
Based in the heart of London, UK2 is Britain’s local web hosting company powered by THG Ingenuity. Since UK2 started 20 years ago, it has seen the birth and rise of the online era and now stands as one of the UK’s top choices for budding entrepreneurs and small businesses. From domain names to web hosting, emails to website builders, UK2 has everything you need to get online.
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UK2 Reviews (57)
- ★★★★★28
- ★★★★★8
- ★★★★★3
- ★★★★★3
- ★★★★★15
Review Summary
Generated using AI from real user reviews
UK2 receives sharply divided feedback, with strong support from long-term customers but serious complaints about inconsistent service delivery and support responsiveness. The split appears partly driven by customer tenure and service tier—loyal decade-plus customers report reliable uptime and helpful staff, while newer or problem-hit users describe slow ticket responses and difficulty reaching meaningful support escalation.
Praise centres on value for money, reliable uptime for established customers, and individual team members (particularly sales rep Kevin Ababio) who deliver responsive, knowledgeable help. Many long-standing clients emphasise stability and straightforward email support. However, critics highlight slow first-response times on support tickets, inadequate phone support (first-line agents repeatedly redirect to ticket queues), and apparent understaffing in the second-line team. Several users report outages lasting 24+ hours with minimal acknowledgment or action.
Recurring friction points include domain release barriers when transferring away, confusing control panel interfaces, and inconsistent support quality across staff. A minority report unprompted service suspensions and disputes over paid refunds. Newer users frequently find the setup unintuitive and feel abandoned once initial onboarding issues arise. For those requiring hands-on help or quick problem resolution, expectations often go unmet despite premium support add-ons.
The verdict depends heavily on fit: well-suited to experienced users with stable, long-running infrastructure who rarely need help; risky for newcomers or those facing active problems.
★★★★★
Tuesday, February 4, 2014
“Avoid if you ever want to run anything reliably on…”
Avoid if you ever want to run anything reliably on their cloud. - If they decide your VM is in any way in violation of their always changing policies they shut you down without prior notice - The VM management console is often broke
★★★★★
Monday, January 20, 2014
Dhgardencare“I have been using UK2 for over 12 years and…”
I have been using UK2 for over 12 years and have never had any cause for complaint I recently had a problem with a mail server response time. The support team sorted it out in no time and on there advice I contacted the sales team to change a few things. Their response was excellent and the phone call took less than 10 minutes. UK2 are an example to others.
★★★★★
Wednesday, January 15, 2014
“I am delighted with the website facilities and the professional…”
I am delighted with the website facilities and the professional help I have received.
★★★★★
Monday, August 12, 2013
GNS“I have had 11 dedicated servers with UK2 for over…”
I have had 11 dedicated servers with UK2 for over four years, I estimate I have spent £34000 with them in this time. On the 25th July 2013, without any notice they blocked a custom port that my application uses. They have refused to re-open it and I have now cancelled my business with them. If they treat an established long term customer in this manner, I can't imagine how they treat smaller clients.
★★★★★
Thursday, August 8, 2013
The Hooves Group“Great company to deal with back up, superb and nice…”
Great company to deal with back up, superb and nice people on the end of the phone!
★★★★★
Monday, July 8, 2013
Cutting Edge“I've been a customer for 5 years now and I…”
I've been a customer for 5 years now and I couldn't be happier. Their incredible customer service keeps me happy!
★★★★★
Tuesday, June 18, 2013
Diverse By Design“For the price the services that you get are in…”
For the price the services that you get are in the very least comparable to any other provider that charges more. I expected average but what I got was much more!
★★★★★
Tuesday, April 30, 2013
“I have always found UK2 to have a (reasonably) straightforward…”
I have always found UK2 to have a (reasonably) straightforward web interface, but especially good is their very prompt and helpful support service via email. I've been a customer for 10 years or so and have no plans to change.
★★★★★
Tuesday, April 23, 2013
Finnegan Again Systems“UK2 have helped me to get my business online and…”
UK2 have helped me to get my business online and at a low cost. Incredibly reliable service that I haven't had a single problem with in the months that I have been with them. Definitely would recommend.
★★★★★
Tuesday, April 2, 2013
Simply Add Style“UK2 have been nothing but a pleasure to work with.…”
UK2 have been nothing but a pleasure to work with. As a bit of a novice when it comes to web hosting, whenever I call support somebody always quickly gives clear information and advice. Thanks - Keep up the great work.