6 Reviews · Last reviewed on 22 March 2019

What is UseResponse?

Integrated Customer Support and Feedback Tool for omnichannel communication. Trusted by 1000+ customers including Cpanel, P&G, IBM, CISCO, Huawei, Century21.

Serchen Index


UseResponse Key Features

All-in-one Support Suite

Self-Hosted Solution

Feedback System

Idea Bank

Feedback Community Portal

Canned Responses

Help Desk

Ticketing System

Knowledge Base

Live Chat

What is UseResponse?

UseResponse Product Details

Community Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Main Products Include:
-Feedback Software
Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers experience.

-Help Desk with Ticketing
Feature rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks,private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the work load on your support team and cut the expenses.

-Knowledge Base
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.

-Live Chat
Works as addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides an option to chat via the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)

UseResponse Free Trial Information

Free no-obligation 14-day trial available. Includes all features. No credit card required

UseResponse Support & Customer Service

We provide customer support using all types of services:

  • Live Chat
  • Support Community Center
  • Phone
  • Social Media Support is offered in English and Russian languages

What our customers say about our support: "For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support." Michael S.

Countries UseResponse Services Available In

Service available worldwide

UseResponse Pricing

SaaS solution:

  • prices starting from $49 per 2 agents/month

Sel-Hosted (On-Premise solution):

  • from $4800 per year

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UseResponse Reviews



6 Reviews

Last reviewed on
22 March 2019

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Wednesday, December 12, 2018

Multi.function support/help desk service
Very nice complex software that cover almost all needs our team has. Support email ticketing system and help desk software for collecting ideas and public support.

Together with self-hosting system with possible CSS customization, ideal tool.

Because of self-hosting solution, we from time to time face minor issues with functionality, fortunately support of UseResponse team is excellent and issues are almost instantly solved.
Cons: No cons at all. Pricing is average in softwares of this category.

Overall: Only positive experience. UseResponse is on of tools that works perfectly for our use-case and I may only recommend it.

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Tuesday, November 27, 2018

Quality product w/regular updates
Pros: They've been very helpful when problems arise.

Cons: Was a little difficult to customize the theme.

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Thursday, July 12, 2018

3 Years experience was great! Quick email responses and Great Documentation
Pros: Simple UI with great functionality, lot of documentation and support is fantastic.

Simple to implement and immediate email support.

Cons: Email functionalities and integrations like Zendesk is missing. As you improve on these, it would be great.

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Thursday, July 12, 2018

Easy to configure and user love it.
Pros: The interface is very easy to navigate and understand plus the email integration with POP3 is very useful.

Cons: The only issue we had was around the time it took to set a ticket to complete however it seems since the latest upgrade to 4.9 the issue is no longer there.

Overall: Able to single out this software for one Development and User group.

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Friday, November 10, 2017

Powerful, easy to use,fantastic customer support.
Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support.

I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support.

I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.

1 of 1 people found this review helpful.
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Friday, March 24, 2017

UseResponse: an All-in-One Solution for your Help Desk and Support Suite.
Unique feedback system

Social Integration

Content analysing

Multi lingual knowledge bases

Unified Agents interface for all platforms

Fast customer support and problem-solving

Unique feedback system

Ticket merge

Restful API, IOS, Android integration

Several Feedback sources: community portal, embedded widget

Ease of Installation

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This page was last updated 17 January 2020 04:21