Community Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Main Products Include:
Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place.
Smart voting and commenting system helps in creating product development roadmaps.
Increase client satisfaction by using polls and CSAT feature.
Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers experience.
-Help Desk with Ticketing
Feature rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks,private notes, comments, reports and Kanban Boards.
Smart system automation and notification rules allow to facilitate the work load on your support team and cut the expenses.
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.
Works as addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides an option to chat via the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)