Userlane is a Munich-based tech company founded in 2015 by Felix Eichler, Kajetan Uhlig and Hartmut Hahn. The company's mission is to close the knowledge gap between humans and machines by allowing anybody to use any software application without training.
Userlane's goal is to make sure that the ability to effectively operate software is no longer an acquired skill but rather an implicit know-how for everyone, regardless of their technical capabilities.
Funded by Capnamic, HTGF, main incubator, and FTR Ventures, Userlane is a member of the SAP PartnerEdge Build Program, and Microsoft Scale Up Program. The company is listed as one of the top 50 tech startups in Europe and is ranked 26 in the list of top German companies issued by FAZ.
The rapidly growing tech company works with some of the top Fortune 500 and DAX companies while also supporting the public sector with immediate software adoption and digital transformation since 2015.
customer segmentation
multi-language guides
interactive performance support
browser neutral
virtual assistant
launch interactive guides via hyperlink
real-time contextual support & guidance
error alerts
feature announcement
cloud/hybrid/on-premise
Userlane provides a navigation system for software that steers people through processes in software applications. The software is used to automate user onboarding, software adoption, and employee training.
Userlane Digital Adoption Platform is a guidance layer that goes on top of every other software and allows anybody to master any application without manuals, tutorials, or any other kind of formal training.
with Userlane, users are guided step-by-step and in real time with interactive on-screen guides directly within the software they're using. As a result, anybody can immediately operate any complex software without any previous knowledge.
Userlane's software allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention rates.
All other companies adopt Userlane to reduce training costs and introduce new software more rapidly and without any resistance to change.
CUSTOMER SUCCESS PLAN
Every customer has access to a fully-fledged customer success program that includes consulting and support during implementation, project management, strategy, guide creation, monitoring and improvements.
Our customers do not simply get access to a great software solution but to a team of dedicated CSMs, TAMs, and solution architects who become an extension of their internal implementation team.
The program starts from implementation and onboarding and continues with regular check-ins to make sure that each customer achieves all their goals and KPIs.
CUSTOMER SUPPORT
All our customers have direct access to email, and phone support.
Worldwide
Modular pricing based on application(s), users, required features.
Talk to us to receive a tailored offer based on your unique needs.
Free 14-day trial. No credit card required. Full access to all features.
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