VaultLogix

Great company!

Terrible service. Entered into an agreement for one year of data backup. The web interface is highly unintuitive and the server/client is more of a headache than it was worth. After completing the one year agreement, I asked to be released. However, their was a clause in the agreement that mandated I cancel my agreement prior 90 days prior to the renewal date. I was subsequently charged for another remaining year and not using the service. The customer support is reluctant to provide any support as well as let you out of the agreement. Their are many other better providers out there. Stay away from VaultLogix!

I was with them when they were DPS. paying $185/month for supposedly superlative and excellent and etc. back up at the recommendation of my IT person. Turns out he never verified the back ups so I have no idea whether good or not. Price creep has the price now at $448/month!!!!!! ARE YOU KIDDING ME? So I went to cancel the contract: can't they say, the "evergreen clause" requires me to pay for 6 more months. THESE GUYS ARE CROOKS in my opinion. DO NOT USE THIS SERVICE.

Vaultlogix is the ONLY way to go when it comes to Mission Critical back up. When you need to get your data back can you get it? That is the true question. With past back up company's the answer was NO. But the only time I needed to get data back with Vaultlogix guess what...I got it.

Review of VaultLogix, after 15 months of use and counting. 1. Price - there are many other providers out there that are cheaper. The claim that VaultLogix is a business solution does not compensate for the extra expense. I would agree that a carbonite like solution is not appropriate for a business, but there are other solutions that are business class for much less money. As we have discovered, premium price, does not necessarily mean premium service. 2. Convenience - When we started with them, our first three customers went fairly smooth. On our forth client, a significant flaw in the management portal was revealed to us. It had been explained to us that to add another client you would click the add client button but we got the following message "the data vault where you are attempting to add a new client is not allowing new customers. For the new data vault location please contact VaultLogix customer support". When we called them they did not know why we were getting this message, but we were given a second username/password and under that login we could add new customers. Then after some time that username and password would not allow a new account to be created. So over time how many different logins will we have to manage? Over the 15 months which we have used their software we have not seen an update to the client. Have there been no improvements made to their software for 15 months? 3. Customer Service – Given the lack of a central account for our clients and the excessive cost per GB. We resolved ourselves to find another solution. We’ve since found a few other options that seem more suitable. When we reached out to our account rep, we were very surprised with the response. Rather than addressing the reasons why we where considering leaving, or trying to salvage the account we were told that we just automatically renewed for another year. I suppose I should have suspected it, I had looked at the contract not that long ago and didn't see it, the renewal (which is of course absent in the Customer agreement and fee summary) was on the contract terms. Well, I guess they got me. I asked my rep if she was going to try to force a further 12 month commitment on me when I didn't like the service after 15 months of use. After all, the original rep seemed to be easy going and nice. The initial impression was this was a small business to small business sort of engagement. The most she was willing to do was to send me a copy of my contract. After all Sir, most of the Cell phone providers have contracts like these, I’m sure any lawyer would find no fault in it. I think that Cellular providers hardly set the high water mark for customer service. In summation, if your looking at VaultLogix, I would recommend you keep looking.

I have a small, one woman business, focused almost entirely on online customers. I don't have a huge IT room with trained staff, or even many places to store paper and ink documents. Which is why I started looking for a back up host. The idea of cloud technology has always made me feel uneasy. But after reading up on it, I started to realize that in many ways, it's actually safer than just keeping those records myself (digitally or hard copies). Vault Logix has been one of the best investments I've made into my business. They automate everything, including their back up schedules, which has eliminated my one-time frequent problem of starting to do something, getting distracted, and forgetting to go back to it. My computer is no longer being over stressed because I don't need the hundred software downloads and massive quantity of memory to keep track of everything. Same goes for restore points, even though I know they're crucial. I always put them off, not wanting to take the time to do it - back ups took hours on my own computer. VaultLogix does it all for me, by set frequency, and then keeps it all for me over there and not here. The interface was not at all as daunting as I feared it would be, and they have excellent customer service. No-one has ever sounded bored or irked when I called with what were probably very stupid questions. They took the complication out of it, leaving me time to focus on my actual work. Best part - 24 hour service, that doesn't make you sit through a 30 minute recording. There are real, live people, and they know what they're talking about. They don't shuffle you around to ten different people who you then have to re-explain things to. I honestly could not be more pleased (and grateful) for how much they've simplified my life, and my work.

Since 2004, we have relied on VaultLogix online remote backup service to securely transport and store our mission-critical data off-site every night. Because our data is encrypted and transmitted over the internet, we can quickly and easily restore data online 24-7. Their staff have been extremely knowledgeable and helpful and we now feel that we can survive any emergency involving our data systems.

VaultLogix has earned the trust of our firm after a thorough evaluation of off-site computer data backup providers. The service automatically records all changes to data files on our entire server every night after normal working hours, and gives us a report the following morning to confirm that the backup functioned properly.

Over the years we have gone through the usual progression of backup methods - floppy disks, to Zip disks, to taking disks home each evening, trips to the bank safe deposit box, to various tape backup systems. None of these methods have offered the safety, security, ease of operation, and automatic operation benefits that VaultLogix' service has. I can concentrate on doing my Architectural work now instead of spending part of each day doing computer backup work and worrying if the backup worked properly.

VaultLogix maintains the hardware and provides us with the software and technical advice to get us started on a worry-free method to back up our data regularly and confidently. If a file is erased accidentally or becomes unusable for any reason, VaultLogix makes it easy to recover the lost data in a matter of minutes.

The VaultLogix Support Department is always available when needed; yet they do not disturb our regular business operations. Changes to the service, or scheduled maintenance to their equipment are announced ahead of time. Should I miss a regular backup because a machine has been turned off or failed, VaultLogix Support contacts us.

I have had nothing but a great experience with VaultLogix. Their product does exactly what it is advertised to do. Their technical support was outstanding, even helping me fix some configuration issues with my SQL Server implementation. Product is very ease to use, and allows me to configure a number of different backup jobs with different schedules and retention periods. Set it up and done, no more backup worries!

I signed a contract with them. The portal is very poorly implemented. Tech support takes days. The overall product is less than robust. Further review of the contract waives them of any liability, and there are no servicel level agreements within the contract to hold them to. I'm stuck with it until the end of the contract term, but never again. Shame on me. Don't let it happen to you.

Very disatisfied with the overall product and service. I had an extremely hard time with the setup and the tech support was very frustrating to deal with. I will never do business with them again. I predict they will go out of business in 2 years.