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Virtual Internet

★★★★ 4.4 · 14 Reviews

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What is Virtual Internet?

Founded in 1996, Virtual Internet is a leading provider of high availability managed web infrastructure services for businesses. Virtual Internet tackles the agility, innovation, and efficiency challenges posed by on-premise IT infrastructure. Everything we do is underlined by our core values of Reliability, Performance and Service. Specialising in cloud services and exceptional managed hosting services with tailored SLAs, Virtual Internet delivers a reliable platform for hosting your websites and applications without you having to manage the infrastructure that goes with it. Virtual Internet cloud services includes cloud servers, private cloud, and hybrid cloud and delivers a dynamic environment for hosting IT assets with the flexibility to change resource requirements on-demand and in tandem with business objectives. The team at Virtual Internet believe that all companies are different which is why they design, build and manage cloud services to suit each customer's unique business challenges.

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Virtual Internet Reviews (14)

4.4
★★★★
14 reviews
  • ★★★★★9
  • ★★★★3
  • ★★★★★1
  • ★★★★★0
  • ★★★★1

Review Summary

Generated using AI from real user reviews

Virtual Internet's reviews are overwhelmingly positive, though one severe complaint raises important caveats. Most users praise the service for reliable uptime, responsive support, and clean, fast interfaces that boost productivity. Customers highlight personal service and attentive account management as standout strengths, particularly valued by small businesses with limited IT resources. Several mention stable network performance over years of use.

The main criticism concerns pricing—one reviewer notes the fastest options are expensive. More significantly, a single 1-star review reports serious issues: persistent server downtime despite advertised 100% uptime guarantees, unhelpful staff responses, and lack of explanation for outages. This reviewer states the service caused business loss.

The striking gap between this one negative experience and the 13 positive ones suggests either highly inconsistent service delivery or circumstances specific to that customer's setup. Buyers should investigate what changed or whether the complaint reflects isolated problems now resolved, especially since other recent reviews mention excellent uptime and support. The service appears strong on reliability and personal attention for most, but the disconnect on uptime promises warrants clarification before committing.

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