Vinteum stands by its commitment to offer industry-leading customer support. Whether over the phone, email or directly in-app, our team is here to help!
We promise to respond to all service inquiries within 1 hour during business hours.
If you message us on our In-App chat, historically we respond within 90 seconds.
Vinteum offers a white glove onboarding service. Once your community completes our comprehensive onboarding form, that outlines your account configurations, we will import documents, build your website, upload the resident’s list, and much more over 3-5 business days. Followed by a training call with all community stakeholders to ensure proper understanding.
Our service is offered in English, Spanish, and Portuguese.