There service is rapidly going down the toilet. Since I started with them the STAFF have used the root over-ride password to loginto my account and delete three email accounts without my permission and trying to blame me for it.
I have had to contact technical support three times since may this year with disk space running out on / and due to this not being able to log into my account for a couple of hours or more.
They are also preventing customers from sending email complaints about spammers to the abuse departments of the spammers. Do not respond saying that they don't as they have implimented an outgoing mail filter that scans the contents of your mail.
They are protecting the spammers that are employed by commercial/business customers.
They also do not like SEPERATE instances of support tickets being opened due to the fact that they are blocking a SINGLE LEGITIMATE complaint to an isp/hosting provider. They merged my tickets and did absolutely nothing about it.
I have the support tickets and dates of the failed disk space, and am happy to post them if needs be.
I would give them a current rating of 0 bordering on -1.