As a newer user to web hosting and design, waxspace is a great resource. Their response time from tech support is great! The overall platform and management of sites is relatively easy to use. If not, tech support is great a responding to any questions I have had. I would recommend this service to anyone looking into a hosting service. They offer everything you need to get website up and running. Some of my low rating were only in regards to my experience or because I feel there is always room for improvement in any service, generally speaking. But they are really great, overall.