YouScan

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About YouScan

After 10 years in the field, YouScan’s primary goal remains the same: to help companies serve their customers better by listening to what they say online. To achieve this goal, we developed world-class technology for social media analysis, powered by artificial intelligence and NLP (Natural Language Processing).

Supported by the expertise of developers, data scientists and researchers, the YouScan team brings advanced social media insights to more than 400 major brands and agencies, including L'Oréal, Nestlé, Coca-Cola, Auchan, PepsiCo, and McDonald's. Our social media intelligence tools and services help marketing, PR and research professionals do their jobs better and produce superior results.

YouScan Free Trial Information

YouScan offers a 7-day trial period to those who are willing to do an in-depth evaluation of the system before any investments. Before providing access, YouScan gives prospective clients a product presentation, showing off the comprehensive functionality of the system. Moreover, this presentation helps clients set up the system to get the best out of their trial period.

YouScan Pricing

YouScan offers different plans that can scale with individual business growth. Customers can choose from 4 available packages: Standard ($500/5 topics per month), Pro ($750/5 topics per month), Insight ($1500/5 topics per month), and Ultra ($500/ 5 topics per month). All of the packages include Sentiment analysis, Spam filtering, Analytical reports, Smart alerts, Auto-categories, Trends detection and more. Integration capabilities, number of mentions and rules per topic, visual insights availability and access to extended API vary depending on the package.

Countries YouScan Services Available In

YouScan offers its services all over the world, primarily focusing on English-speaking and CIS countries.

YouScan Support & Customer Service

YouScan always pays special attention to customer support and general user satisfaction. That’s why our in-house team of support managers and customer success managers follow the customer through their whole journey with YouScan. Thus, in the early stage, potential customers can contact the support team through e-mail, live chat, and phone to receive the answers to any questions they may have. After signing up with YouScan, clients have a dedicated sales manager who is ready to assist them, as well as access to an extended knowledge base to resolve basic questions. Finally, when customers go further with a paid version of YouScan, a customer success manager is assigned to them, who helps customers get the best value out of our system.

YouScan provides support in English and Russian.

YouScan Product Details

YouScan is a social media listening platform powered by image recognition technology. It provides instant access to the customers' online conversations, enabling enterprises and agencies to listen, analyze and turn social data into action. YouScan allows users to seamlessly complete challenging tasks, such as determining trends around a specific topic; getting to know industry influencers, brand advocates and detractors; analyzing sentiment around the brand and managing reputation; understanding the brand’s share of voice and monitoring competitors; analyzing the efficiency of marketing activities and getting visual insights of common use cases of the product; and much more. YouScan's services include - but are not limited to - the following features: Visual insights: Powered by image recognition technology, YouScan allows companies to collect and analyze images containing their brand regardless of the text background. Trends detection: YouScan automatically detects trending discussions and their sentiment. This functionality allows analyzing topics with up to 100 million mentions on social media. Auto-categorization: YouScan machine-learning algorithms can easily determine the category of each individual content piece. Category examples include commerce, charity, recipes, word-of-mouth and so on. Sentiment Analysis: Based on effective techniques of morphological, syntactical and semantic analysis of a specific language and human sentiment analysis, the proprietary algorithms automatically detect sentiment in a piece of content. Integrations: YouScan can be seamlessly integrated into the existing workflow, allowing users to receive data directly to the CRM or Service Desk system in both manual and automatic mode. For custom integrations, YouScan offers extended API. Smart alerts: Smart Alerts automatically send notifications about the most important events happening in a certain monitoring topic.

YouScan Key Features

  • Visual insights
  • Trends detection
  • Auto-categorization
  • Automated Sentiment Analysis
  • Integrations
  • Smart alerts
  • Custom alerts

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This page was last updated 01 February 2019 03:57