Zendesk Reviews

Samuel Kramer

I've had a decent experience with Zendesk. The platform is easy to use and the automation features are helpful. However, I wish there were more integrations available with other tools we use

Cecilia King

I've had a positive experience with Zendesk so far. It's a great tool for managing customer support requests and the reporting features are helpful for tracking performance. However, the pricing can be a bit high for smaller businesses

Theodore Massey

I find Zendesk to be a solid option for managing customer support requests. It's a reliable platform with helpful reporting features. However, I do wish there were more customization options available.

Adalyn Hines

Zendesk has been a good fit for our customer support team. It's a reliable platform with helpful automation features. The only downside is that it can be a bit slow at times.

Christian Ortiz

Overall, I'm pretty satisfied with Zendesk. It's a great tool for managing customer support and it's easy to use. However, the pricing can be a bit steep for small businesses.

Sadie Vargas

Zendesk has been a good choice for our customer support needs. It's a reliable platform that has helped us stay on top of support tickets. My only critique would be that the mobile app could be improved.

Srijeeta Dhar from Shyam steel (251 - 500 Employees)

Amazing informative site, thanks for making this type of online sites for marketing, I am so much happy and I used it several times, I will definitely try it again in future., Thank you so much.

Evangeline Ramirez

I've been using Zendesk for several months now and I find it to be a reliable platform for managing customer support requests. The knowledge base feature is especially helpful for reducing the number of support tickets we receive. My only suggestion for improvement would be to add more customization options.

Hudson Le

I've been using Zendesk for a while now and I appreciate its ease of use and its robust features. It's definitely helped me streamline my customer support processes. However, the pricing can be a bit steep for startups

Felix Yang from Phemex (251 - 500 Employees)

Zendesk is good to those who doesn't know much about it, cuz when you get to know more about the product, you know how their customer support sucks.

They are quick at charging, and shutting down accounts, but yes, takes months to solve minimal issues.

For basic questions, their customer support will send you HC links.
For complicated questions, they customer support CAN ONLY send you HC links too.

So you better have no complicated questions to ask if you are going to choose Zendesk. Cuz they don't have customer support for complicated issues.