Zendesk

Zendesk Reviews

13 Reviews

Zendesk Reviews

4.2

Excellent!

13 Reviews

Last reviewed on
25 January 2023

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Help other software buyers make informed decisions.

Thursday, January 26, 2023

Verified Review

Amazing informative site, thanks for making this type of online sites for marketing, I am so much happy and I used it several times, I will definitely try it again in future., Thank you so much.

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Monday, January 9, 2023

Verified Review

Zendesk is good to those who doesn't know much about it, cuz when you get to know more about the product, you know how their customer support sucks.

They are quick at charging, and shutting down accounts, but yes, takes months to solve minimal issues.

For basic questions, their customer support will send you HC links.
For complicated questions, they customer support CAN ONLY send you HC links too.

So you better have no complicated questions to ask if you are going to choose Zendesk. Cuz they don't have customer support for complicated issues.

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Saturday, March 7, 2020

The worst company on the world, The sent wrong item and then don’t want to refund

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0 of 2 people found this review helpful.
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Tuesday, January 28, 2020

Verified Review

They are good to charge your credit…
They are good to charge your credit card, they offer no refunds, BEWARE, and then it takes months to solve the most minimal issue.
I have paid 4000 usd for 3 pro accounts and WhatsApp integration, to date, three months later they have not activated WhatsApp and do not want to reinburse the payment.

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Friday, October 4, 2019

Verified Review

Excellent product with unrivaled feature set. Has quite a steep learning curve and requires more admin than simpler rivals. Could be overcomplicated for some business needs. Pricing is at the top range but in line with the level of features offered. Easily capable of scaling with 99% of business needs, so the chances of outgrowing the software is highly unlikely!

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3 of 3 people found this review helpful.
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Wednesday, August 21, 2013

Incredible helpdesk solution! Zendesk has been great for my company. They're easy to use, affordable, and not bogged down with useless features. Highly recommended.

1 of 1 people found this review helpful.
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Monday, July 8, 2013

Very useful tool! It's quickly become a staple in the company. Great interface, excellent support, and it was set up extremely quickly.

2 of 3 people found this review helpful.
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Thursday, June 27, 2013

Wow, Zendesk is a great product. It really reduces customer tickets. It has a slick design that makes it easy and fun to use. It is really made for great customer service.

2 of 3 people found this review helpful.
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Wednesday, May 29, 2013

Zendesk is perfect for growing companies! It is quick and easy to use, improving the overall effectiveness of customer service.

2 of 3 people found this review helpful.
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Friday, April 12, 2013

Zendesk is a great tool for your businesses to handle its customer service the right way. Fast, easy and affordable. The support you get is unmatched.

2 of 2 people found this review helpful.
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