Zendesk Reviews

Srijeeta Dhar from Shyam steel (251 - 500 Employees)

Amazing informative site, thanks for making this type of online sites for marketing, I am so much happy and I used it several times, I will definitely try it again in future., Thank you so much.

Felix Yang from Phemex (251 - 500 Employees)

Zendesk is good to those who doesn't know much about it, cuz when you get to know more about the product, you know how their customer support sucks.

They are quick at charging, and shutting down accounts, but yes, takes months to solve minimal issues.

For basic questions, their customer support will send you HC links.
For complicated questions, they customer support CAN ONLY send you HC links too.

So you better have no complicated questions to ask if you are going to choose Zendesk. Cuz they don't have customer support for complicated issues.

Walter fgg from Halo (2 - 10 Employees)

The worst company on the world, The sent wrong item and then don’t want to refund

AROLDO NORIEGA from ISEA (26 - 50 Employees)

They are good to charge your credit…
They are good to charge your credit card, they offer no refunds, BEWARE, and then it takes months to solve the most minimal issue.
I have paid 4000 usd for 3 pro accounts and WhatsApp integration, to date, three months later they have not activated WhatsApp and do not want to reinburse the payment.

James Ketchell from Serchen

Excellent product with unrivaled feature set. Has quite a steep learning curve and requires more admin than simpler rivals. Could be overcomplicated for some business needs. Pricing is at the top range but in line with the level of features offered. Easily capable of scaling with 99% of business needs, so the chances of outgrowing the software is highly unlikely!

G. Randolf

Incredible helpdesk solution! Zendesk has been great for my company. They're easy to use, affordable, and not bogged down with useless features. Highly recommended.

Tj

Very useful tool! It's quickly become a staple in the company. Great interface, excellent support, and it was set up extremely quickly.

Erin

Wow, Zendesk is a great product. It really reduces customer tickets. It has a slick design that makes it easy and fun to use. It is really made for great customer service.

Siobhan from Siotech, LLC

Zendesk is perfect for growing companies! It is quick and easy to use, improving the overall effectiveness of customer service.

chip from e.c. net tech

Zendesk is a great tool for your businesses to handle its customer service the right way. Fast, easy and affordable. The support you get is unmatched.