Thursday, January 26, 2023 Verified Review #106871 Srijeeta Dhar from Shyam steel (251 - 500 Employees) Amazing informative site, thanks for making this type of online sites for marketing, I am so much happy and I used it several times, I will definitely try it again in future., Thank you so much. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Did you find this review helpful?
Monday, January 9, 2023 Verified Review #106310 Felix Yang from Phemex (251 - 500 Employees) Zendesk is good to those who doesn't know much about it, cuz when you get to know more about the product, you know how their customer support sucks. They are quick at charging, and shutting down accounts, but yes, takes months to solve minimal issues. For basic questions, their customer support will send you HC links.For complicated questions, they customer support CAN ONLY send you HC links too. So you better have no complicated questions to ask if you are going to choose Zendesk. Cuz they don't have customer support for complicated issues. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Did you find this review helpful?
Saturday, March 7, 2020 #78327 Walter fgg from Halo (2 - 10 Employees) The worst company on the world, The sent wrong item and then don’t want to refund Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend 0 of 2 people found this review helpful. Did you find this review helpful?
Tuesday, January 28, 2020 Verified Review #77013 AROLDO NORIEGA from ISEA (26 - 50 Employees) They are good to charge your credit…They are good to charge your credit card, they offer no refunds, BEWARE, and then it takes months to solve the most minimal issue.I have paid 4000 usd for 3 pro accounts and WhatsApp integration, to date, three months later they have not activated WhatsApp and do not want to reinburse the payment. Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend Did you find this review helpful?
Friday, October 4, 2019 Verified Review #73199 James Ketchell from Serchen Excellent product with unrivaled feature set. Has quite a steep learning curve and requires more admin than simpler rivals. Could be overcomplicated for some business needs. Pricing is at the top range but in line with the level of features offered. Easily capable of scaling with 99% of business needs, so the chances of outgrowing the software is highly unlikely! Overall RatingEase of UseFeaturesValue for MoneyCustomer SupportLikely to Recommend 3 of 3 people found this review helpful. Did you find this review helpful?
Wednesday, August 21, 2013 #9388 G. Randolf Incredible helpdesk solution! Zendesk has been great for my company. They're easy to use, affordable, and not bogged down with useless features. Highly recommended. 1 of 1 people found this review helpful. Did you find this review helpful?
Monday, July 8, 2013 #8643 Tj Very useful tool! It's quickly become a staple in the company. Great interface, excellent support, and it was set up extremely quickly. 2 of 3 people found this review helpful. Did you find this review helpful?
Thursday, June 27, 2013 #8456 Erin Wow, Zendesk is a great product. It really reduces customer tickets. It has a slick design that makes it easy and fun to use. It is really made for great customer service. 2 of 3 people found this review helpful. Did you find this review helpful?
Wednesday, May 29, 2013 #7953 Siobhan from Siotech, LLC Zendesk is perfect for growing companies! It is quick and easy to use, improving the overall effectiveness of customer service. 2 of 3 people found this review helpful. Did you find this review helpful?
Friday, April 12, 2013 #7070 chip from e.c. net tech Zendesk is a great tool for your businesses to handle its customer service the right way. Fast, easy and affordable. The support you get is unmatched. 2 of 2 people found this review helpful. Did you find this review helpful?