Zendesk
★★★★★ 4.3 · 51 Reviews
What is Zendesk?
Zendesk is a cloud-based customer service software platform that provides a range of tools and features to help businesses manage and improve their customer support operations. The platform is designed to help businesses of all sizes provide a seamless and personalized customer experience, and includes features such as ticketing, self-service portals, live chat, social media integration, and more. With Zendesk, businesses can manage customer inquiries from multiple channels in a single location, allowing support teams to provide more efficient and effective service. The platform also offers analytics and reporting tools to help businesses track and analyze customer support performance, identify trends and opportunities for improvement, and make data-driven decisions. Additionally, Zendesk offers a range of integrations with other tools and platforms, allowing businesses to customize their customer support workflows and automate repetitive tasks. Zendesk is used by thousands of businesses around the world, including small and mid-sized businesses, enterprise-level organizations, and non-profits.
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Zendesk Reviews (51)
- ★★★★★27
- ★★★★★18
- ★★★★★2
- ★★★★★2
- ★★★★★2
Review Summary
Generated using AI from real user reviews
Zendesk earns solid marks for intuitive design and scalability, though users report real friction at the edges and frustration with customer support on complex issues.
Across dozens of reviews, the standout strengths are consistent: the agent-facing UI is clean and learnable—new hires get comfortable within a day or two. The platform absorbs growth well; users scaling from single-digit to 20+ agents report that ticketing workflows, macros, triggers, and multi-channel routing hold up without major reconfiguration. Mobile support is genuinely functional, not a stripped-down afterthought. Integrations with Slack, Salesforce, Jira, and other tools work with reasonable friction, and reporting dashboards provide actionable data without requiring a specialist to pull it together.
The legitimate pain points cluster in three areas. The admin interface feels dated compared to the agent side—configuration is powerful but dense, and conditional logic in triggers and custom fields breaks in subtle, poorly documented ways when layered. Pricing scales steeply with headcount, which stings for startups and solo operators. Customer support quality is inconsistent: many users praise responsiveness on basic issues, but several report that support teams resort to documentation links even on complex problems, with slow resolution times on enterprise edge cases.
A small subset of very negative reviews—appearing to be confused with a different service or spam—should be disregarded. For teams willing to budget setup time and tolerate the admin learning curve, Zendesk delivers genuine value at mid-market scale.
★★★★★
Saturday, March 7, 2020
“The worst company on the world, The sent wrong item…”
The worst company on the world, The sent wrong item and then don’t want to refund
★★★★★
Tuesday, January 28, 2020
“They are good to charge your credit… They are good…”
They are good to charge your credit… They are good to charge your credit card, they offer no refunds, BEWARE, and then it takes months to solve the most minimal issue. I have paid 4000 usd for 3 pro accounts and WhatsApp integration, to date, three months later they have not activated WhatsApp and do not want to reinburse the payment.
★★★★★
Friday, October 4, 2019
Serchen“Excellent product with unrivaled feature set. Has quite a steep…”
Excellent product with unrivaled feature set. Has quite a steep learning curve and requires more admin than simpler rivals. Could be overcomplicated for some business needs. Pricing is at the top range but in line with the level of features offered. Easily capable of scaling with 99% of business needs, so the chances of outgrowing the software is highly unlikely!
★★★★★
Wednesday, August 21, 2013
“Incredible helpdesk solution! Zendesk has been great for my company.…”
Incredible helpdesk solution! Zendesk has been great for my company. They're easy to use, affordable, and not bogged down with useless features. Highly recommended.
★★★★★
Monday, July 8, 2013
“Very useful tool! It's quickly become a staple in the…”
Very useful tool! It's quickly become a staple in the company. Great interface, excellent support, and it was set up extremely quickly.
★★★★★
Thursday, June 27, 2013
“Wow, Zendesk is a great product. It really reduces customer…”
Wow, Zendesk is a great product. It really reduces customer tickets. It has a slick design that makes it easy and fun to use. It is really made for great customer service.
★★★★★
Wednesday, May 29, 2013
Siotech, LLC“Zendesk is perfect for growing companies! It is quick and…”
Zendesk is perfect for growing companies! It is quick and easy to use, improving the overall effectiveness of customer service.
★★★★★
Friday, April 12, 2013
E.c. Net Tech“Zendesk is a great tool for your businesses to handle…”
Zendesk is a great tool for your businesses to handle its customer service the right way. Fast, easy and affordable. The support you get is unmatched.
★★★★★
Wednesday, April 10, 2013
“This product looks amazing. It is streamlined and easy to…”
This product looks amazing. It is streamlined and easy to use. The features allow for a total package of software that keeps accounts on track and data is easily stored for later viewing.
★★★★★
Monday, April 8, 2013
“If you've been looking for a manager to help you…”
If you've been looking for a manager to help you organize your work, well Zendesk is here to save you time and money. With Zendesk's layout, it's amazingly easy to maneuver around your business information, email, receipts, etc. You can even control it from your phone!
