Zenefits

(275) Excellent!
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Zenefits

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About Zenefits

Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.

Zenefits Key Features

  • human resources
  • payroll
  • SaaS
  • onboarding software
  • hiring
  • performance reviews
  • benefits administration
  • time tracking

Zenefits Reviews

4.3

Out of 5 stars
(275 Reviews)

Excellent!

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from US Cyber Challenge

Friday, August 31, 2018

Great software when it works, absolutely horrible to have to talk to someone. We've been with them ~3 years; they've forgotten to file payroll taxes in one of our states, ignored our emails about health insurance renewal and almost had it canceled, and countless times referred us to bad documentation when we asked simple questions not covered in the documentation. I rarely feel like I'm talking to a support person that has ever seen the software. We would have dropped them years ago; except when it works its awesome. We're considering moving to Gusto at the year end though, now that they've expanded their offerings.

1 of 1 people found this review helpful.

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from Chew Dental Group

Wednesday, April 18, 2018

The software is easy to use and understand. There are constant improvements and upgrades, but it is always easy to use and understand. The program answers your questions as if you are working with someone on the other side of the program to assure you things are going well and that you completed the task. Sometimes I feel that the improvements are too slow. I want the phone app to be able to do alot more as an admin person.

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from Strada

Tuesday, April 17, 2018

We saved time, money, errors in calculations by implementing this system. Easier onboarding. More secure and better protected confidential and private information. Online so no paper work. Private and secure. Information and calculations are accurate and in real time. Takes human error out in important calculations like time off balances and payroll. It's all integrated rather than being separate systems. Accessible to every employee in the same way. Keeps the management of the team's details consistent and fair. Customer support is terrible. I can't get a dedicated contact who can help me. I signed up because my assigned contact was helpful and accessible. That changed and has never been resolved.

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from Brandrep, LLC

Tuesday, April 17, 2018

It's a free( most of the time ) platform. The platform it's easy to use. It was also easy to implement. It communincates smoothly with the payroll provider(ADP) through API. As long as the product is free to use - I would use it. Modifying templates could be a little bit trciky. The health insurance part is done through another company One Digital. They do their thing to get you enrolled but the input from them after that is minimal.

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from Accelify Solutions, LLC

Tuesday, April 17, 2018

All of my HR management needs are met in one convenient SaS solution. Zenefits offers many great features that make HR management much easier. In addition, it has a number of useful a la carte add-ons. Getting payroll data from Zenefits into your accounting system is difficult. Payroll setup is also a major undertaking.

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from EmeSec

Tuesday, April 17, 2018

Zenefits has really helped speed up our onboarding processes and help with compliance with their HR compliance tool. Employees also find Zenefits easy to use, which is great! The App is not that helpful--missing alot of the key features (looking up past employees, pulling insurance information, etc).

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from Enlightium Academy

Monday, April 16, 2018

Seeing my financial relationship with my employer has never been easier! As an employee of using zenefits, I really enjoy the difference between this product and the last software product we used. With this one, the communication between the employer and employee is exceptionsal! I like how organized the links are when I log in. Although the product is great, it was a little hard to get around through things at first. But with some assistance and a little technical support I figured it out!! Also, the name was kind of hard to pronounce first, but then it grew on me and i really enjoy saying that name. It's like benefits, but with a Z!

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from Zen Services

Monday, April 16, 2018

I like the fully integrated HR solution Zenefits provides from onboarding to time off, time and attendance, and payroll. As our company has grown, so have our needs, and Zenefit's offerings have been just what we needed each step of the way. Payroll is so simple and quick. It closes me out after too short an amount of time. I don't have a way to put associates on leave of absence, so I have to manually adjust time off accruals. I wish the time off information was only presented in hours, never in days. Our team works 10 or 13.3 hour days, so an 8 hour day is irrelevant in our world and causes confusion. We offer a SIMPLE IRA. I wish there was an easier way to capture an associate's contribution information than having to create custom fields.

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from Fireclay Tile

Monday, April 16, 2018

- easy and intuitive
- awesome support
- they keep building great new features
- love the mobile product - there were a lot of early issues but these have been resolved
- i wish the platform was more flexible and i could build my own benefits

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from N-Gulf LLC dba Ameriturf

Monday, April 16, 2018

Time savings in hiring, onboarding, payroll and recordkeeping. Also, payroll cost considerably better than we were paying to another third-party. Easy to maneuver between modules. Fully integrated hiring, onboarding and payroll. Good online help allows me to get most answers I need. Quick response to questions or issues. Seamless transition of our benefit plans into Zenefits and better offerings than we had before. Payroll and PTO are the biggest bargains. No real weakness noted. We have a small number of hourly employees that I would like to use the time reporting, but not cost justified at this time so we have to input hours worked for each employee first into a spreadsheet and then into Zenefits payroll.

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from EveryMundo

Monday, April 16, 2018

Great integration . Very user friendly. Easy to run reports and pull data. Ideal for software companies since automation is great!
I think they still have a way to go in order to develop OD & Talent tools and HR Analytics within their systems. They also struggled with Health Insurance/Benefits integration and look forward to integration with outside Health Insurance providers/brokers.

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from JPT Graphics, Inc.

Monday, April 16, 2018

Ease of use, features and functionality and the value for the money. I appreciate the follow up by customer service also I'd like the insurance to be integrated more such as payments for WC. Also 401(k) to be integrated. I'd like all payroll related services to be integrated.

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from Multivista Systems, LLC

Monday, April 16, 2018

It is easy to use! The labels or where items are located are logical and 99% of the information I need is readily available. I feel like I always have a one off type question. Customer Support is responsive but at the risk of being greedy, is there any way to add more information regarding those unusual one off type situations. It may not be feasible because every situation could be dependent on too many variables but just a thought. In other words, I do not have too many cons.

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from LifeStyle Management of Birmingham

Monday, April 16, 2018

I love how it's clean and simple but also helps put the employees in the passenger seat which helps navigate the process whereas before Zenefits there were constant requests that bogged down the workday. As with all cloud based services it lacks that personal touch of having someone to call when you have a quick question that is unique to our company.

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from HEIR FORCE COMMUNITY SCHOOL

Monday, April 16, 2018

I get so many benefits from Zenefits. It does all the work for me. I just have to keep it updated with new employees and it does the rest! I like that it is extremely easy to navigate the site. Our employees always comment on how easy it is to use this site. It takes the work load off of me to keep track of everything like I used to have to do. I love Zenefits! They also have really great customer service. There isn't anything that I don't like about Zenefits. It helps me do my job with ease. I like that our employees can manage their own insurance benefits as well.

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from Trestle Management Group

Saturday, April 14, 2018

We love the ease of use, the tracking of key team and HR data and the fact that we've been able to defer a professional HR hire for our small and growing company. We haven't encountered many pain points and know that we are under-utilizing the resources and features. More time to explore or more tips and hints could help.

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from Colorado Open Lands

Friday, April 13, 2018

The ability to easily and accurately manage onboarding, offboarding, payroll, benefits. I love the ease of use for both administrators and staff as well as having all HR information in one place. The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful. The only issues we've had are when people add/remove dependents or update their Life Qualifying Events and it's only happened once a year on average. Sometimes there's a miscue in the communication between Zenefits and the healthcare provider where coverage is dropped or partly dropped. But Zenefits is very quick to resolve issues.

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from Hope for Haiti

Friday, April 13, 2018

Easy to use, PTO tracking system, syncs with google calendar, you can pull various HR/analytics reports such as employee turnover. I wish they had a better feature to hold certain documents. Instead of replacing old docs, it would be nice if we were able to save mulitple docs under one category ie we would like to see a history of performance reviews saved to individual profiles, not just the latest.

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from Golden Link Concessionaire, LLC

Thursday, April 12, 2018

As mentioned in the review... Zenefits was a lifesaver for our growing firm. Our firm was initially looking for a way to better manager PTO requests, but as we learned more about the product offerings, we took full advantage of making Zenefits the cornerstone of our HR infrastructure. Besides PTO tracking, the most useful/time saving features are onboarding new employees and open enrollment. With the functionality Zenefits provides, these previously time consuming and scattered tasks have become easy, accurate, and seamless. Having Zenefits available as a tool has enabled our Firm to offer employees a fully transparent HR tool that can assist them in managing their HR needs. The inability to integrate information with our payroll provider - ADP Run. When Zenefits was launched at our firm, the integration was available and very useful. While not a deal-breaker, not having that integration is a bit of a pain.

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from Investedge

Thursday, April 12, 2018

my work and by co-workers, work load has been easier user friendly - like the self service component, also like the interface and icons , customer service is very helpful Would like to see more flexibility on starting benefits (ex: our healthcare benefits start day one of hire. Some people who start have their benefits until the end of the month. We don't have the ability to manually put a different start date of when the benefits begin) other than that so far has been smooth sailing

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from American Sealants, Inc.

Thursday, April 12, 2018

HR in one place, we upload all personnel documents to Zenefits, they are our warehouse for safety certificates, time off requests, performance reviews, company documents, etc. When we 1st joined all the applications were free, what we came to count on now have a fee associated. We're still using the free version and capabilities.

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from LeaseWeb USA, Inc.

Wednesday, April 11, 2018

Easy to use
Fair pricing
FSA
Lots of features
Timekeeping system is great, we also use the ipads for clocking in
Reports are helpful and have saved me hours of my time
Support can be slow or respond vaguely, but they're working on that
They don't currently have a time keeping system the supports multiple pay rates

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from IEDS

Wednesday, April 11, 2018

Great on-boarding process and it is free. Has really helped my business stream line the process and save a lot of time. The on-boarding documents at first were more customizable and now they are not. My customers require certain documents and now I have to do it separately which does not help. Also, the insurance process is not very organized and the employees do not seem to know their product. I spent many hours trying to get it fixed. I was about to leave Zenefits until they told me it will change next year. Also, the payroll product needs work for me to be able to use it.

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from Solis

Wednesday, April 11, 2018

Zenefits gives me an overview of my work hours in addition to my health benefits. The user interface is also clean and easy to use. I think more can be done to let users know that their information is private and not accessible by other employees.

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from StarChefs.com Inc.

Wednesday, April 11, 2018

I am a bit tech challenged, but most of what I do is very easy on Zenefits and what I don't understand is easily remedied with their help function. I can either send an email, Chat or have someone call me depending on the situation. Actually nothing. I have been approached by other companies and it always comes down to Zenefits offering the best product for the least amount of money.

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from Lodestone Academy

Wednesday, April 11, 2018

The ease of use and the functionality. I really like how all of the information is stored in easily accessible cards. Finding information for employment verifications is a breeze! The batch file reports. They are password protected and they don't give you the password. So when you want to edit, you have to; copy, open a new spreadsheet, paste, and edit from there.

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from InvestEdge

Wednesday, April 11, 2018

The software is user friendly. It does everything for you and you don't really have to think about it. The best thing is that it Works! I've never had a problem with the software. Zenefits is always making improvements. I like everything about this software. They keep making improvement and adding apps. I don't have anything to say negative about the Zenefits software. Wish i knew about them years ago.

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from EmeSec

Wednesday, April 11, 2018

Zenefits has provided a seamless onboarding regime! From integration with our Applicant tracking system, to signatures on employee documents, all the way through to benefit selection and benefit administration. Since Zenefits has partnered with Onedigital, Benefit admin has been wonderful with a personal benefit advocate for the company who constantly stays in touch and is extremely responsive. The major con for us, was Payroll. We ended up having to find another payroll provider as Zenefits was not operating in Alabama for payroll, now we have a third party that is supposed to sync with Zenefits and it syncs about 75% of the time.

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from First steps at Monarch Montessori

Wednesday, April 11, 2018

Great value for the price! It is easy for our employees to navigate. I like the process for open enrollment. It would be great to have an application feature to screen potential new hires. I would like a few more customizable options in the area of time off/PTO.

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from Lewis Cabinet Specialties

Tuesday, April 10, 2018

I now have time keeping, payroll, hiring, onboarding, performance Management, goal management and more all in one along with our benefits! I love the concept of an all in one platform. I really like that time keeping is so easily tied into payroll. The customer service team is great some days. Other days they are just an operator service. I want someone who can actually solve the issue and not have to go to an engineer. I also wish they had an all in one applicant tracking system.

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from PeachCap

Tuesday, April 10, 2018

HR management, benefits management. HR management is made very easy with this software, and allows for easy onboarding, easy payroll information, and easy benefits signup with very little paperwork. Bugs that we encounter as well as limited capabilities unless you pay more. We began under one pricing arrangement and were since moved to a more expensive arrangement.

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from Community Medical Center

Tuesday, April 10, 2018

Being able to integrate apps with Zenefits. Can access Zenefits outside of the country, while on vacation. Sends reminders. No geo-fencing for users on mobile time-clock. Can't contact someone via phone only email. Doesn't has an internal calendar showing who is out of the office sick or on vacation.

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from Homie

Tuesday, April 10, 2018

Love this product for onboarding employees! I love having a centralized system that employees can update themselves. Zenefits has been great for payroll and getting offer letters out to employees I feel like there is a bit of functionality missing. We have several different entities and would love a way to link the accounts. That said, the customer support team is awesome and it seems like there are improvements coming out to the product each week.

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from Community Food Share

Tuesday, April 10, 2018

There is so much to love - ease of configuration, plug and play functionality, instantaneous user access, complete control of documents, transparency to users, intuitive and consistent interfaces - the back-end touches that make this system so simple to use. New hires consistently comment on the simplicity of their onboarding and the professional appearance of the documents and emails they receive through Zenefits.

I also appreciate that COBRA and other compliance requirements are seamlessly handled for me. I can be an HR department of one with Zenefits as my HR Coordinator.

As a small nonprofit, we look for value and long-term investment in everything we buy - this has been one of the best and most effective purchases we have made. I haven't found anything that I don't like or that I like less than something else. I have always been pleased with the changes and improvements made and have always received great customer service in a timely manner.

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from Nomad Goods, Inc.

Tuesday, April 10, 2018

easy to use no need to think. Its literally so easy a caveman could use it, it handles any Hr task with ease

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from Image Orthodontics

Tuesday, April 10, 2018

Time savings. Simple data extractions. The interface is very easy to use and many systems are automated. It saves an incredible amount of time in on-boarding and insurance benefits administration. I wish it was a little more customizeable. I would like to be able to add categories to the documents section, other than the "other" section.

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from DeVine

Tuesday, April 10, 2018

Zenefits has helped our business tremendously by consolidating 4-5 systems into 1. Now we have a centralize dashboard that my team can log into to check the status of the new hire from offer letter all the way to signing up for benefits..etc. The ability to streamline your internal processes and paperwork are there, but you do have to set it up yourself. Once you do I guarantee it's worth every penny. Lot of new features do roll out, but those updates are noted within newsletter but some of them are not even revealed.

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from Bachus & Schanker, LLC

Tuesday, April 10, 2018

The ease of use for both employee and administrator is fantastic. New hires report an extremely pleasant onboarding experience through the platform.

The automation is great and most things work extremely well. When they don't, my account manager is incredibly responsive and helpful.

I absolutely love that the product team has taken several of my suggestions for improved functionality and implemented them. Document storage doesn't work well for our use case. As a law firm, we have significant needs in this area and the current system is inadequate and cumbersome. Our need is greater than the typical use case.

I preferred being able to call customer support when I had issues (outside of what my account manager handles). Submitting an issue through the portal and awaiting an email reply or call back (depending on which option is selected) is not ideal. Highly recommend a return to the prior method because it felt more available and 'real time'.

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from Ingrooves Music Group

Tuesday, April 10, 2018

For our company's scope and size, I have found no better solution to meet our needs than Zenefits.. ease of use. good user interface. an employee resource center. integration of suite of HR offerings. continuous improvement as Zenefits better fulfills on its promise. It has come a long way in the 2 years that I've been using it -- and there are still some flexible offerings it needs to integrate.

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from SimplePart

Tuesday, April 10, 2018

Time saver. Ease of use. One place for all HR paperwork. East to sign up for insurances. Employees can easily reach out for support on their own instead of going through HR. There are time where a feature in their wheelhouse is not added, but would save me a ton of time. Sometimes issues take a long time to be resolved. Still unsure how i feel about OneDigital integration/change.

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from Information Resource Group, Inc.

Tuesday, April 10, 2018

GOing paperless, organized and streamlining the onboarding process. Also helped in streamlining the Insurance renewal process. helped to automate the on-boarding process. The team also works with us at time of Insurance renewal. The process has been streamlined with help of zenefits. Could be more flexible for contractors and other forms of employment. Currently only for w2 employees.

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from mpowered

Tuesday, April 10, 2018

Time saved. Mistakes avoided (I used to manage some of these areas manually in spreadsheets). I like the ease of use and the simplicity of the software - it handles things like time off and open enrollment that I used to manage manually in Excel spreadsheets. Because it is a "simple" HR platform, sometimes the complexities of daily HR administration aren't supported. For example, I wanted to increase the PTO bank maximum/cap for 2 employees for a temporary basis. That's not possible in Zenefits without creating an additional PTO policy and switching employees to that policy, which I'm sure will cause some unforeseen consequences. Plus it's time consuming. In short - t's not fully customizable.

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from VIA Programs

Tuesday, April 10, 2018

A single place to store and reference HR information including time off tracking, onboarding, offboarding, insurance, HSA, and personnel information. Previously, our system was messy and incomplete, but Zenefits helps us stay organized and compliant. The thing I like most about the Zenefits software is the ability to store the majority of our HR information in one place that is easy to access by staff. I have very little HR experience, and one the of the main reasons I was excited to move to the Zenefits platform was due to the level of personal support I received. I had a direct contact for general questions, a direct contact for insurance questions, and the option to open a ticket. Now I only have the option to open a ticket or search through the information database. I seem to have questions too specific to find enough information in the generalized, vague data listed within the searchable answers which means I search for hours only to then need to open a ticket. Then my ticket response is sometimes that I need to refer to a link with generalized information. It can be very frustrating, and I tend to just skip using Zenefits support by instead seeking help from a pro bono HR support site. I mostly just use Zenefits for tracking; not support or guidance.

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from Singularity University

Tuesday, April 10, 2018

Easy administration of all of my employee database needs! The UI is easy and the reporting is robust. What I appreciate the most is the focus on continuous improvement on the UI and the offerings. I feel like it is growing along with us.
I would like to see the BI dashboard charts built up more. What is there is helpful and I would love to see more!

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from Tour de Force, Inc.

Tuesday, April 10, 2018

I liked the overall look and ease to use. It has a good reporting system and a good PTO system. It was easy to add PTO days and options. It was free to start and continued to get more expensive. I don't think there is a free version anymore. I did not mind paying but did not feel I was getting enough value.

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from Kin Living

Tuesday, April 10, 2018

The software is very easy to navigate. Its easy to go from one module to another. Information loaded into system is automatically entered across to other modules. Some of the product modules still have a way to go to catch up to other providers, especially in the Payroll arena. Zenefits Payroll is not able to perform some of the basics that other products have. They are also not set up well to handle multiple companies under a single umbrella.

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from Summit education group

Tuesday, April 10, 2018

This software makes doing my job a lot easier I can manage my employees information and view it anywhere The ease of use for both me and my employees. They make it easy for us to review our insurance and complete open enrollment as well as manage our benefits It is difficult in zenefits to promote people to different positions with different salaries but they are working on it and making improvements daily also I have experienced if you are's with insurance carriers but zenefits has fix this and always responded

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from Intellaegis, Inc.

Tuesday, April 10, 2018

Streamline employee management. Compliance documents (e-sign) and reminders is super helpful. I like that everything from onboarding, to document management, time management, and benefits management can be managed in one platform. Reduces risk of human error and missing any compliance documents. So many fees for adding features - To get the full suite of features, it would cost a lot per user. For a company with a tight budget, I have to pick and choose my features (which I guess is a good and bad thing because I wish I could have them all but can't because of the cost)

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from Channel Impact

Tuesday, April 10, 2018

An easy to use interface and a tool that allows our employees to electronically and seamlessly on-board. I enjoy that the tool automatically reminds the end-users to complete tasks and keeps track of everything in one useful tool. I would like to see it become an intranet for employees to access company specific templates, content and tools. What I like most about Zenefits is that it allows our employee on-boarding process to be completely automated and electronic. I love it! The software I like, but being an earlier adopter, there were many growing pains within the company which caused a lot of issues with our open enrollment for two consecutive years. We recently resigned our contract and based on what we need, went with the basic (silver?) plan, which doesn't include Vacation Tracking. We don't need all of the HR support since we're a consulting services company. With that said, I'm disappointed that we weren't grandfathered in to having that tool.

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from ActivTrak.com

Tuesday, April 10, 2018

Saves me time! Zenefits is generally easy to use, simple to navigate, self-explanatory, and comprehensive. Great dashboard, great navigation, and it ultimately helps me get done what I need to in less time. We've had several repeat errors relating to tax on payroll which has been frustrating. Service has been mixed - sometimes it's really awesome, other times it's been terrible. They need to get payroll 100% sorted out to avoid issues with payments.

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from Colton Group DBA OnTrac Garage Door Co

Tuesday, April 10, 2018

the ease of uploading employee information. I'm keeping it short. I like the ease of the product. It is easy to navigate through the program. Not too much to say other than that. I have no complaints. Again, it is easy to maneuver through the system. Not too much to say on the ease I have experienced.

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from Because There's No Place Like Home, LLC

Tuesday, April 10, 2018

Tracking employees time electronically vs by hand. App is easy to use, and employees learn quickly. It is easy to setup each account and they employees are usually quick to setup their profile. Cannot get employees to use properly-phone service isn't great in rural WI. They frequently are forgetting to clock in or out and then it's harder because we are triple checking everything when we submit payroll.

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from Ace Graphics

Tuesday, April 10, 2018

Ease of use. Value. I have researched a variety of PSP and Zenefits is by far the best value. Our employees also love the ease of the app and the ability to access from anywhere. Constantly making changes to the programs without letting customers know they are coming. Occasionally a CSR that has no knowledge of the area you are inquiring about will respond, whixh is a total waste of time.

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from Media Relations, Inc.

Tuesday, April 10, 2018

Makes onboarding and open enrollment much easier. We have no full time HR person here so this job has been split up between a few employees and it was confusing and cumbersome. Now it is much easier and smoother to make sure that everything is done. Also the COBRA process is now taken care of completely for us. Very nice. Open enrollment for health insurance. PTO use and approvals. Information on all employees at my fingertips as Administrator. There are no phone numbers to call for HELP. They only take online requests and then we have to wait until they contact us for a response.

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from Glen Una Management

Tuesday, April 10, 2018

Having a ability to do my HR needs online. Easy access and manageability. Login information is stored and can access immediately. The people are friendly and always ready to help. Don't have anything bad to say. We have been happy with Zenefits so far. The only problem is getting in contact with an actual person can be difficult at times.

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from Aviation Consultants, Inc.

Tuesday, April 10, 2018

Ease of onboarding. Simple for new hires to get into the system and turned on as an employee. The compliance tracking is nice, but unless you use the time and attendance aspect of this system, you are going to put in a lot more work to get the years 1094c's completed. The ease of use. Particularly from the employees side when it comes to onboarding. Employees always find it easy to navigate, and finish their onboarding tasks with ease. The rising costs. I can find other systems that offer more features for less. With each additional aspect of your system now each costing their own amount, by the time you add up each module your costs are too much for a small to medium sized organization to assume.

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from Square 2 Marketing

Tuesday, April 10, 2018

Zenefits frees up administrative time for me. It allows me to easily hire someone and or terminate someone. It also produces some easily accessible and easy to read reports that are important to my HR practice. The employees can go in and make their own administrative changes such as, direct deposit and/or tax changes.

I also like the hiring process. Again, from an administrative point of view, it really streamlines the process for me. it is sometimes hard to find how to make changes. I don't like not being able to call ONE particular person if I have issues.

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from Atlas Preparatory School

Tuesday, April 10, 2018

Ease of use of the platform and cost/benefit of overall product and services. Custom reports are easy to use and create. That it is not compatible with all other HR or payroll platforms and that the benefits broker is not local

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from CWS

Tuesday, April 10, 2018

Zenefits is really good for keeping track of vacation hours, sick time, and PTO hours. Employess can also access basic information relating to their health benefits. I wish there were more ways to customize the layout for individuals and teams, especially as it relates to how much information is shared among employees.

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from Paintzen

Wednesday, April 4, 2018

Extremely useful HR platform. Easiest way to keep all of our HR items in one place. Very well organized. there are some important features that they do not have such as ability to export an org chart. wish there were a few other needed features

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from Nuance

Wednesday, April 4, 2018

I love Zenefits. The user experience is amazing and is so easy to navigate. As an administrator I also enjoyed the back end reporting and features. My favorite was RSS Calendar feed of birthdays and employee anniversaries. Sometimes the site would be down on glitch and changes I made did not go into effect. We just had to be a bit more cautious!

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from MLB Residential Lending, LLC.

Wednesday, April 4, 2018

Formalized HRIS system, where we did not have one before The product is incredibly easy to use and navigate. They are always working to improve and add new features and the customer support is fantastic. I wish we could have a little bit more customization. The implementation time was all about how quickly we could set it up, but I wish we could work with the team more to set things up specifically how we wanted. For example, I only want specific job titles to be an option, but this field is a free type field in Zenefits.

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from Vydia

Friday, March 30, 2018

Streamlining a lot of HR processes Zenefits helps small businesses run their HR functions similar to what a big business would do with more resources. It is easy to do "paper"work online like I9s, ACA filings, W-2s, COBRA administration, new hire paperwork, etc. The tool also helps companies track time and attendance, time off, and offer a full suite of benefits to employees. If we did not use zenefits we would have to hire at least 1 other person to do all the work that this software automates.

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from Packback

Monday, March 26, 2018

I think that the ability to use this application on the go is very nice additionally it is not overloaded with options making it a clean format I do not like the lack of personalization to the format I also feel that i do not want other people to see my information

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from Umbra

Friday, March 16, 2018

I like that it's a consolidated way to keep track of my benefits. Requesting time off and seeing if it's approved is a great tool to have as usually it gets lost over email. Some of the deductible prices for my medical insurance was not accurate so that has caused confusion

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from ASCC

Wednesday, March 14, 2018

This is a full featured and comprehensive HR Software This is a full featured and comprehensive HR Management Software. It is easy to use and helps you out every step of the way. There is a lot of options and so there is a bit of a learning curve. I am new to some of the HR options and so it was a little overwhelming. However, the software helps throughout the setup.

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from Paintzen

Friday, March 9, 2018

Customer support team and human resource knowledgebase make zenefits an extremely valuable platform. Costly platform by headcount and there are only a few exports possible from the interface, otherwise easy

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from WebWorld

Thursday, March 1, 2018

Zenefits helps with managing salary and the HR benefits. It has easy to use forms which can be filled easily by HR team, Helps with managing employee information in its own database. getting access to the information is quite easy,.

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from ITH

Wednesday, February 28, 2018

Benefits is a complete HR solution for our organization. It helps us managing employee records really well. We can perform various operations using Benefits interface.Helps with various benefits defined for employees and helps with Payroll stuff too. It has great user experience.

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from iScribes

Monday, February 26, 2018

Very nice! I love the layout and design of Zenefits. The org charts are to die for! Onboarding and offboarding were simple tasks. The mobile app was great for phone numbers! Our company structure was too unique. We have ~200 employees in different states/ areas across the US. Difficult to keep up with everything we needed sometimes.

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from FN

Monday, February 19, 2018

Zenefits helps small businesses run their HR functions similar to what a big business would do with lots of resources. It is easy to do paperwork online like: I9s, ACA filings, W-2s, COBRA administration, new hire paperwork, etc. The tool also helps companies track time and attendance, time off, and offer a full suite of benefits to employees. I regularly tell others that we would need at least 1-2 additional employees to manage all the things that Zenefits does for us. Zenefits needs to continue to improve their communication to customers, letting us know about upcoming changes to the product and further customize communications to our employees.

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from Lennox Academy

Sunday, February 18, 2018

My employment place does not have a HR so this has done amazing things for keeping track of time off requests and approvals Occasionally I feel like specificity is lost because of limits on what information can be conveyed although I don't know if thats the software or my administrators

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from MakerBot

Friday, February 16, 2018

Our company uses the free onboarding module in Zenefits. The interface is very intuitive and user-friendly and has saved us a lot of time in the onboarding process. The only thing I can think of is that they don't have a support number. However, the support I have received via chat and "call back" has always been helpful.

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from AMND, LLC

Saturday, February 10, 2018

Ease of use, simplicity, all info available in one place, profiles for all staff, ability to pay contractors. Lack of an applicant tracking system to make it a TRUE ¿all in one¿ Human Resources Info System. Some functionality is limited.

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from DaBrian Marketing Group

Thursday, February 8, 2018

Having all our HR needs under one roof. Support navigating what we need to have done for our employees and making sure we are compliant. Pricing is extremely reasonable for what you get. We can't integrate Payroll in PA yet...but soon! Wish the integrations did more than they currently do.

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from Wildfire Contact

Thursday, February 8, 2018

Easy to use and great service for the price! It makes the onboarding process super easy and then it stores all of the information in one place without having to worry about filing away paperwork. It is also easy for our employees to access their records and can easily make any changes to their address or tax information. We would love to use Zenefits to process our payroll but are unable to do so because the service is not offered in our state of operation. Similarly, we cannot manage our benefits through Zenefits. But for all of our other HR needs, Zenefits has us covered.

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from EmeSec Incorporated

Thursday, February 8, 2018

I like how user friendly the portal is and how much time it saves HR. Zenefits makes On-boarding is a breeze! Payroll functionality and no survey/form capability. I wish it also had the ability to do employee evaluations at a manager level.

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from Business Integrated Network Solutions

Thursday, February 8, 2018

All in all a great value for the money and i highly recommend it to any SMB Packed with many crucial HR tasks Affordable even for Small Businesses Plays well with some other cloud platforms (Google Apps, Quick Books online, etc) User friendly Very responsive human-run support Some features are slow to come out Payroll Sync takes a few hours sometimes (Possibly due to Quickbook's API limitations)

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from FreeWire Technologies Inc.

Wednesday, February 7, 2018

None at this time Could always have more integrations, and maybe a partnership with more 401K companies (Captain401), but no major complaints so far

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from Credico USA

Thursday, February 1, 2018

user friendly T&A very easy to use reporting is a click of a button and very easy to use requesting and approving time off

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from Accelify

Thursday, February 1, 2018

Zenefits makes completing HR related tasks very simple. It also can incorporate payroll so employees do not need to access 2 separate portals when looking for both payroll and time-off information. I do thin Zenefits has tried a little too hard to make their website look modern. Efficient functionality is always better than pleasing aesthetics.

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from Practice Cafe, LLC

Wednesday, January 31, 2018

Whenever I've had questions, Zenefits has always been quick to respond. Everyone I've spoken to has been rather pleasant.! We use the free stuff and have been very impressed. I used to maintain paper employee files, but almost everything I wanted in those paper files is much easier to document in Zenefits. I also really like the health benefits administration and COBRA administration. Once the system is set up, most of the communication demands are done automatically within the system. Our employees also like that they're able to use Zenefits to make elections at open enrollment and review those elections whenever they want to. I'd like to be able to eventually be able to use Zenefits for time and attendance and for payroll because the platform is simple and intuitive and because our employees would really like the integration with their existing Zenefits accounts. The price for us, however, is not competitive enough with our standard Quickbooks system to justify the switch.

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from James Publishing

Tuesday, January 30, 2018

If your organization needs help streamlining multiple HR facets and giving your employees more flexibility and control over their options, I would definitely recommend Zenefits. With new options continually being added, I expect that the system will only become more useful as time goes by. The overall platform has so many features and tools that it can occasionally be overwhelming, but this is less of a true "con" and more of a "Wow, I need to do a better job of exploring everything" scenario. Zenefits has been absolutely phenomenal for our company. A few years ago, we were still doing things "the old way" in many senses: utilizing an external health broker that needed constant interaction from us, running COBRA through a separate provider that also needed to be updated frequently, relying on employees to submit time off requests via email and having no real way to track that, printing stacks of paper for onboarding, etc. Once we switched to Zenefits, I started saving a ton of time in day-to-day activities. I stopped worrying about updating multiple extraneous systems to achieve a single task. We eliminated huge amounts of physical onboarding paperwork that employees had to deal with. Even better, all of this was wrapped up in neat, tidy package that included powerful reporting tools and A customer service. Everything is very streamlined in the system and our employees enjoy using it, too.

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from Wireless Zone LLC

Thursday, January 18, 2018

I like how its pretty much a one stop shop for everything from PTO, online paystubs, and a plethora of other tools work related. Wasn't that simple to navigate. Definitely spent some time through email and telephone with Hr and support to get things done sometimes.

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from The Collective

Thursday, January 18, 2018

The 'roadmaps' that it takes you through when integrating with other software is excellent. At first glance it may seem gimmicky, but it is actually functional and upbeat. You can begin using Zenefits almost instantly without investing too much time learning the ropes, which is great, It did not have enough functionality to be our complete solution across all clients, and instead we chose to integrate Zenefits into Payclocity.

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from AirPR

Wednesday, January 17, 2018

It's great to be able to have all your documentation in one place, along with access to the actual benefit outline. This makes it so that you pretty much don't need any physical documents. It would be nice to be able to have more ways to send doctors information or keep track of past info. The mobile app is pretty basic.

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from Aviation & Aerospace

Tuesday, January 16, 2018

This product is super easy to use and keep onboarding activities organized. Even the reporting feature is easy. I wish there were more apps and integrations. It seems like Zenefits is missing an opportunity to provide more products and enhancements.

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from Greenwich Education Group

Wednesday, January 10, 2018

Worth taking a look at. User friendly for both HR and employees (self-serve) --easy and intuitive to use. Incredibly easy to create customized reports off using almost any data point(s). Smooth automated benefits enrollment process. Responsive customer service and great online help tools. System doesn't go down and is fast enough to keep up with our needs. Zenefits is still 'young' and getting its act together. Used to be free until last year and they are still evolving their pricing structure, so they may end up being too expensive for our small company. Considerable personnel turnover in past 2 years and change in how they manage some functions (for instance, they now outsource benefits management to a 3rd party company instead of managing benefits inhouse and I am not overly impressed with the current benefits mgmt. group). Limited paid time off functionality (system only allows tracking of one paid time off process and my company has 2 discrete time off policies).

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from INgrooves Music Group

Monday, January 8, 2018

Great user experience and interface. Provides a lot of essential HR software solutions. Overall product has significantly improved (and continues to iterate) along with Zenefits' support and engagement. Doesn't provide Org Charts. Customer Service hasn't until recently been helpful in resolving issues (this has dramatically improved). Reporting is limited.

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from Enhanced Veterans Solutions, Inc.

Wednesday, January 3, 2018

Zenefits portal provides easy on-boarding of new employees. This is important when you can be on-boarding 50-100 new employees in a day. It also allows management access to important HR information and the ability to view all relevant employee information in one place. The interface between Zenefits and third party payroll systems needs significant work. Most of our overhead employee support is around the payroll interface. Validating and cleaning up date being sent from Zenefits to our payroll system.

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from Child Development Center

Thursday, December 14, 2017

Zenefits has been a great way for a small business, like us, to ease into technology. It has really great and helpful tools, the cost is far less than alternative options, and their customer support is usually excellent. It has helped cut down benefits paperwork tremendously, kept us ACA compliant, streamlined our hiring process, and we were able to customize other areas (such as documents) to help us track policies & trainings. We're still finding ways to be able to customize it to work for our company. So with all of the options we use and new ways we are able to customize it, the cost continues to go down once it's all factored into the equation. Zenefits is a fast moving company, so sometimes changes come fast and furious. They usually are good changes, so that helps ease the burden. However, sometimes it can feel like I just learned how to use something and then it changes. But I guess that's also just the new normal. Other than lots of changes, I really don't have a lot of cons. When I come across issues, I contact a customer service rep and things are usually taken care of. I'm sure there are little things I would tweak here and there, but nothing significant that would make me not recommend using this product.

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from International Living Future Institute

Wednesday, December 13, 2017

We've been using the Zenefits platform for over two years and are big fans. We've slowly been incorporating more features - such as vacation time and sick time and have had great experiences with all of them. Our staff love the smooth onboarding process and our managers love being able to access their staff documents all in one place. As an admin that needs to periodically look up information on salaries, addresses, etc, it's so great to have easy access. We've had issues with supervisors being able to access information for their employees and hope this can get resolved asap.

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from Thanx

Tuesday, December 12, 2017

ease of use - the number of integrations with key companies - UI/UX is great - the new reports dashboard is nice - pre-boarding candidates after offers in greenhouse is super easy the integrations aren't deep enough, very basic for most - integrations break all the time and it is a pain to try and get support to fix them

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from Lifebloom Corp.

Friday, December 8, 2017

Zenefits has a great layout that make it pleasant on the eyes. There are many functions you can utilize, such as, export start dates or birthdays of all employees. Zenefits does get a little confusing at times. The on boarding process definitely needs to be changed.

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from DeAngelis Diamond

Thursday, December 7, 2017

We have had consistent issues with Zenefits communicating between payroll and benefits systems. There is a continual requirement to audit benefit selections, payroll deductions and personal information as it flows between systems. Our largest issue is related to support availability. The support group is located in PST and maintains hours as if all clients are located in that time zone. We find ourselves waiting to get the attention of anyone until 11:00 EST for most problems.

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from Zagster

Thursday, December 7, 2017

Zenefits was a great solution for my company when we were 1 - 60 people. Once things got complex, I feel like it made more sense to move to an HRIS where employment information was easier to track and update. However, for the cost and functionality, it definitely helped our company at an early stage. - easy to use UI - straight forward - gets everything you need done - completes background checks and a place for all employee information - not super robost - the customer service is helpful for quick things but anything in depth they take a few days to get back to you - not supportive once you get over 100 employees (better off hiring a full-time HR person to manage all the stuff zenefits does)

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from Bachus & Schanker

Tuesday, November 14, 2017

Love this software overall! Easy to use and getting better all the time! The product team is very receptive to customer input and very willing to add features as requested. Simple and very fast onboarding process in which the Admin enters basic information and a link is sent to the new hire to complete all the necessary personal info. Super easy I-9 verification and document storage. Excellent COBRA administration. The Document Storage functionality does not meet my need. Currently (a change from how it was previously done) there is no upload functionality, it's a copy & paste process. The result is a loss of integrity in the document due to complex embedded formatting in our legal documents.

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from Black Lapel

Tuesday, November 14, 2017

Very easy to use, and the customer support is on point. Whenever I needed to view paychecks, adjust tax deduction, look up info, etc. everything was always very clear and easy to find.

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from LockerDome, Inc.

Thursday, October 12, 2017

Very strong HRIS platform, but requiring BoR status (even with latest shift, Z'fits is dictating the BoR) is frustrating. Functionality of each module, from org charts to benefit review is outstanding. We particularly like the automated onboarding with e-signature capability. The benefit-related customer service is lacking due to Zenefits really being a product company as opposed to a benefit broker. Also wish that the payroll integration with ADP was tighter.

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Tuesday, October 10, 2017

I really like Zenefits, it is very easy to use and for the techs to use also. I will definitely look forward to using it from now on. The only thing that I dont really like is if one of the techs missing clicking on something there is no way I can go in and fix it for them.

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from Riskalyze

Tuesday, October 3, 2017

Zenefits is an easy way for me to check my benefits, request time off, check on my employment status, etc. I always have trouble navigating Zenefits, and the information it provides feels somewhat lacking, or at least it isn't organized very well.

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from Xola Inc

Thursday, September 21, 2017

Requesting time off is simple, my benefit information is easy to access when I need it. Zenefits makes it extremely easy for employees to view their benefit information as well as request time off. All of the information I need is right at my fingertips when it comes time to make a doctor's appointment or schedule off for a vacation.

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from Simple Movers, LLC

Thursday, September 14, 2017

I have used Zenefits for about a year and will be changing systems very soon. No cost. I like the ease of the onboarding system and ability to push to payroll seamlessly. It is relatively easy to use. Customization is possible but not always easy. They changed so that they charge for a number of features now, they dont offer payroll in many states, they no longer have dedicated reps, you have email into a general support area and in many cases my response to support needs were very slow. They seem to have had some challenges with growth and their original promise of offering a free system that was robust and growing in exchange for brokering service commissions no longer really holds true.

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from Xola

Tuesday, September 5, 2017

The user interface is very clean and easy to use. It's never hard to figure out how to do what you're looking to do--I've never had to reach out for help. It's nice to have things like time-off and health benefits in one consolidated spot, minimizing the logins I have to remember. Honestly, nothing, I've never had a problem and am always pleasantly surprised how easy it is to accomplish what I want to.

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from Updox

Tuesday, September 5, 2017

We utilized this solution at a Series B funded startup at the time and the major influence for selecting Zenefits was due to price point and customization. You are able to keep clean employee files, documents, and have new hires e-sign their paperwork. Sometimes the system was very clunky, we were not able to do certain things and some users would have different views, although the same permissions. Support was very poor here. Although we used this system during 2015 when there was a lot of internal turmoil at Zenefits. Overall we made it work!

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from Rivanna Medical

Thursday, August 10, 2017

Zenefits has helped our start up company manage like a big company. I love the HR management, onboarding, benefits management, compliance, and time off aspects in particular and so do our employees. I look forward to adding Zenefits payroll once it is available in our state. Seriously, I cannot say enough good things about it! Saves time, makes the HR generalist look like a rock star, streamlines processes, syncs with Intuit Online Payroll, HSA, integrated HR reports, support is very responsive Does not sync with QuickBooks desktop, have had trouble activating G Suite and Principal apps

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from MDB Flooring Systems

Wednesday, August 9, 2017

I would recommend using a competitor. The hidden fees made one question if their pricing will change drastically in the future. Be cautious. The product itself appeared to be a nice solution in the market. It was simple to navigate. The onboarding automation was a great feature. Pricing isn't clear. They charge an implementation fee after you sign up. It would not necessarily be a deal breaker for me but the fact that the fee is hidden and isn't clear from the beginning makes one questions the business values. Not sure if partnering with such an enterprise like that is best when dealing with such a sensitive aspect of my business.

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from Community Activism Law Alliance

Tuesday, August 8, 2017

Overall, we would definitely recommend Zenefits, particularly for smaller organizations like ours, since it is efficient to have all HR handled in one place. Lots of features, and now that payroll processing is possible, it has become so comprehensive that everything is in one place. Pricing is still affordable, even though they now charge for features that used to be free. The new interface is relatively easy to use, and we definitely appreciate the continued efforts to improve the program. Customer service remains an area for improvement. The quality is definitely inconsistent, and unfortunately, we've had more bad experiences than positive ones. There's lots of being bounced from one person/department to another, and occasionally unresponsiveness--it was a nightmare renewing our insurance plans.

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from Enterprise Knowledge, LLC

Tuesday, August 8, 2017

I really like the hiring, background checks, and HR benefits integration. These features simplify our work, give us a professional appearance, and provide great benefits to our customers. Zenefits needs an integration with ADP. It also needs more performance management capabilities. I also worry about all the management changes in the company.

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from ParkIt

Tuesday, August 8, 2017

This software simplifies the employee onboarding process dramatically. You are able to send out the offer letter and other hiring documents, collect direct deposit information as well as tax forms and verify the I9 forms all is the software. All of this is included free of charge. The company is founded on the fact that they want to earn your employer healthcare plan, however we worked to go through this process with them and had a poor experience. The service started out as free and then they took fuctionality away and added it to upgraded paid plans instead of in the free version.

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Friday, August 4, 2017

The platform, while not perfect, is user friendly and pretty awesome.
The customer service and brokerage is AWFUL
I can't even begin to list all of the costly errors and confusion they have caused from a brokerage standpoint.
Use the platform to organize employee info and allow for self service
Until they fix their customer service problem, avoid using them for insurance brokerage
I hope that the ZENEFITS model teaches other companies like the Paychex and ADPs how to be more innovative and cost effective w/their approach to customers

0 STARS - for customer service
3 STARS - for platform...could stand to be more robust in certain areas.

1 of 1 people found this review helpful.

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Saturday, July 22, 2017

The site is pretty easy to navigate. Customer service is great. When you email them, they respond same day and do their best to find a solution for you. They are open to feedback and make the necessary changes quickly. We did start a little rocky because we felt we had to ask the question to get an answer. They essentially did not how much information to give us. But as I mentioned, customer service was very good at answering our questions.

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from Singularity University

Tuesday, July 18, 2017

Simple and easy to use HR benefits From the moment I began using this platform, it was so straightforward and easy that I didn't even need to go through any on boarding.

Everything was where you would expect it to be and it all just worked.

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from Paintzen

Tuesday, June 27, 2017

Onboarding feature is great and the HR specialists are super helpful! They are extremely responsive and knowledgeable. No automated performance review system, however they do have many tools and docs that are easy to use and lead you in the right direction.

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from AirPR

Tuesday, June 27, 2017

I like that the cards are available quickly via mobile app. I also find that having access to pay stubs and additional information is very useful because I don't like to carry a lot of cards on me. The mobile app is a double edged sword; while it's convenient to have access to your information, it's not very easy to make changes on the go.

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from Wendoh

Wednesday, June 21, 2017

If I could give them a zero i would. Over 5 different reps have emailed me even though I unsubscribed 6x to their spam emails. Please leave our company alone.

3 of 3 people found this review helpful.

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from The Register Works

Friday, June 16, 2017

Onboarding made simple I love the onboarding feature. It allows me to have a very specific sign on employment letter laying out the specifics of an employee's employment requirements. I can also get the required tax information upfront. So simple to use and the customer service has been great with any of my questions! I dislike the fact you now have to pay per employee to obtain the sick/vacation time feature. I realize things cost more as improvements are made, but I liked having the sick/vacation feature part of the free package.

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from EmeSec Incorporated

Friday, June 16, 2017

Zenefits is extremely user friendly. Our employees use it with no errors and we have changed our processes because of how well Zenefits works. Payroll was a nightmare to say the least--this feature needs a lot of work. I would also like to be able to have my managers be able to utilize the performance management platform--which currently they cannot unless I give Admin rights (which we do not want to do)

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from GC

Friday, June 9, 2017

WORST customer service ever. When they finally did follow through at all, they gave my insurance the wrong date. AVOID AT ALL COSTS

2 of 2 people found this review helpful.

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from Cobs

Thursday, June 8, 2017

Employee experience and navigation extremely straightforward. No training needed: intuitive user friendly design. Lack of customization in some areas. Heavy focus on core benefits, limited tools for additional benefits, such as linking 401ks.

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from InvestEdge

Wednesday, June 7, 2017

Freedom to do other work. Not having to do paperwork all day. That it's super easy to use by everyone. I spend less time doing paperwork. Employees can take control of their onboarding and make changes. They can request PTO and see what is pending and how many hours they have remaining. Zenefits is like having a silent HR person.

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from LOC Associates

Wednesday, June 7, 2017

I really like the interface and how easy it is to navigate the site. It was a little difficult to change my address though. I wish you could make your info public so that employees can find out public information about others.

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from Total Technology Solutions

Thursday, May 18, 2017

Overall, its a really easy to use tool I like the simplicity of the dashboard. A lot of other programs just list everything or its very cluttered. I guess the one thing I would like to see is the time off tab, if the days you have could be split up into different categories. Like PTO, sick, bereavement. Anytime i need to know i either have to go ask around my office or have to read my employee handbook.

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from Atlas Preparatory School

Monday, May 8, 2017

The interface is easy to use, and it's easy to sync with our other HR tools. We even purchased a new ATS just to use with Zenefits. The customizability of forms and what not is limited. I would like to create more forms, but the process is not as easy.

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from Zeel Networks, Inc.

Tuesday, May 2, 2017

Would prefer some more true benefits advice from the benefits advisor. while she helped me a lot with this open enrollment, I felt that I was driving the discussions rather than she. I would've like more advice from her regarding which plans to target and what other companies my size are doing. Zenefits makes onboarding and benefits enrollment paperless and easy. The third party app integrations help round out the onboarding process. Sometimes the app integrations don't work. Third party app store is minimal. Would like integration with my current 401k provider.

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from Aerial Intelligence

Tuesday, May 2, 2017

Great Sales support! Employee on boarding, HR Handbook wizard, 3rd Party App integration - ADP, XERO. Great Sales support! The payroll module doesn't allow for Illinois payroll.

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from Owen Homes, LLC

Thursday, April 20, 2017

The program is easy to use, easy to set up and great way to organize our employee information/benefits. The phone app made it that much easier since we have a lot of off-site employees. Zenefit's staff is great too-- they are always very helpful and quick to respond. I'd like to see more features to the program - a section to schedule an employee review (reminders to do so on the management end), HR request from our employees (request to meet, anonymous suggestions), ability to add in custom fields (our reasoning: under the benefits section we could add fields that state vehicle they operate, if they have a company cell phone, company computer, etc. just to keep those records all in one place).

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from Best Home Healthcare Network

Wednesday, April 19, 2017

The integrations are very useful and are helpful in taking or HR processes to the 21st century. I would highly recommend it/ The cons are that the document feature is very weak and we were under the impression that it would be included in the order of zenefits.

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from French Broad Chocolates

Wednesday, April 12, 2017

It would be great if there were a way to require that employees enter bank account information and disable the paper check option all together. I believe this is legal in North Carolina, where we are located, as long as the employee receives a pay stub. It would also be amazing if there were a built in team communication portal. We currently use GSuite to build Groups which can encompass non-Gmail email addresses, as well as HotSchedules. It is a bit difficult to always be adding folks' emails to so many different systems. If Zenefits could track employee reviews based on their position/wage changes, that would also be amazing! That's all for now. The aesthetic of the site is nice. The overall idea of employee/administrator shared duties is nice. The onboarding process is almost as efficient as I think it could be and the insurance function works pretty well with some exceptions. The multiple integrations with other software are also vast and offer many options for integration. Does not integrate with QB Manufacturing Edition. Does not offer multiple job roles/pay rates (this keeps us from further exploring any timekeeping or alternative payroll integration). Org chart does not allow for multiple owners/CEOs. Does not allow for tracking of certifications or training for employees. Insurance deductions aren't correct after 2 fixes...still waiting on support for this. There is no general alert system upon logging in, as there was on the old platform. I-9 verification does not require employees to upload enough documentation. i.e. they can upload a driver license and not the 2nd form of ID, so when I receive the request to verify, there is only one form of ID there and I have to chase them down for the 2nd. If they do go into Zenefits to upload another form of ID, it is difficult to navigate.

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from Lifebloom Corp.

Tuesday, April 11, 2017

Overall I believe zenefits is very user friendly. The layout is very pleasant on the eyes. I like that you have the option to put a picture to every employee and that you can create charts with the information you want. The templates for on-boarding is a bet confusing. I always have to triple check my work before I send any offer letters or 3 month probation papers.

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from CTK Entertainment

Friday, April 7, 2017

The absolute worst customer service I have ever dealt with. The process went on for Six Weeks and I was never able to use their service. I would email and call repeatedly. They always told me someone would call me back, but when they did, they couldn't figure out why my account was still "in process". After countless hours on the phone and wasted time, I threw in the towel and cancelled my account. Avoid this service at all costs.

1 of 1 people found this review helpful.

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from ADS Ventures, Inc.

Thursday, February 16, 2017

Zenefits has put a lot of thought into their features. Many features. Not a totally intuitive app and not always easy to find answers. I end up emailing Support for how-to's and for workarounds. It does just about everything I need.

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from IT Hands Inc.

Thursday, February 9, 2017

This is an amazing App for HR team. Provides all options with a single click within the software. Managing hiring has been a lot easier. The tool comes with pay management benefits and employee benefits as well. Can be used for training materials. Good overall software. HR management got easy using this software. It takes less time to process info and helps to reduce workload and manpower as well.

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from Ftech int.

Thursday, February 9, 2017

As an HR system, we get most of the functions within zenefits. it also helps to manage and keeping employee savings details. We provide a couple policies to employees to have their savings. Zenefits calculate the savings for all people and reminds us of time when to provide them extra money to make their savings. If employees can also see their saving details and have a login to zenefits, that will be best. As of now, we as HR have logins and team does not have it. So having a guest user type will be best. The user management can be improved. Rest all works fine and is helpful for our company. We can manage all data in the required way and get reports out of this system.

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from Information Technology and Services

Tuesday, February 7, 2017

Managing attendace is a great piece out of Zenefits. Attendance can be easily recorded and exported for the reporting purpose. The payroll is managed based on attendance which helps out a lot. Easy to use application with some good attendance functionality. Good for managing attendance and payroll.

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from ProActive Business Solutions

Tuesday, January 24, 2017

Features change often within the site, always confused as to where to go to locate something.

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from Bulk FR8 LLC

Tuesday, January 17, 2017

This software truly enables our HR team to provide world class benefits to our employees with a fraction of the amount of work. It streamlines onboard and benefits renewals saving us large amounts of money. We are happy we signed on with zenefits and you will be too.

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from Branches, Inc

Tuesday, January 10, 2017

There is not a one size fits all HRIS, but Zenefits comes close. The user-friendliness is unlike anything I've seen yet, and I've used many HRIS's. The customer services is pretty good, though I have had to follow up on more technical questions that I needed to be resolved. The sales team did oversell the customization, but the system has come closer than any other to meeting our tracking and compliance needs. User-friendly Can't customize a few things

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from Adrian Manor Health & Rehabilitation Center

Thursday, January 5, 2017

We have been extremely happy with our move to Zenefits. The ease of processing info for the ACA and our open enrollment for benefits has been a breeze. The team at Zenefits have always responded in a timely manner when we had an issue and very courteous always. The pros are that it takes hours off of my workload. We are sent e-mails to remind us of hire dates, termination dates, a calendar of employee birthdays and hire date anniversaries. It's very informative and helpful. The cons really isn't Zenefits, it's our employees using Zenefits as they should My only advice is to give them a try. We were told by our former broker that we would be back in a year and that Zenefits is new and not very organized, etc. but his advice was not taken and Zenefits was the best choice for us.

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from Lumo Bodytech, Inc.

Thursday, January 5, 2017

Zenefits is great for start-ups that are looking to grow. Easy to use and employees have the ability to view personal information along with benefits, compensation, it interfaces with Expensify, Lever, and many more apps. Easy to make changes to employees profile, makes everything paperless when it comes to managing employee information.

Reports are great, you can create your own or use the ones they provide. They offer the ability to manage not only benefits but corporate liability insurance, FSA and commuter benefits. Payroll syncs easily if you use one of their partners or use Zenefits own payroll service. If your company is on a budget this is the way to go as you have insight into everything! Do away with PEO's as they are costly! Easy to use and syncs with many apps out there. ADP workforce, Lever, Slack, Expensify and many more. Sometimes hard to figure out where stuff is in each of the sections from and administrator point. Employees love it as it's easy to use

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from Bulk FR8 LLC

Wednesday, January 4, 2017

Thanks to zenefits we have been able to recruit some world class talent and keep them happy with minimal HR interactions. Users are able to go in and change their benefits without taking up valuable time. No need for back and forth communication. The automation of this process saves us hours and the prices are great. Fairly comprehensive in what it offers, and is increasingly customizable in its various offerings. Support is kind and prompt, though not always the most immediately knowledgeable. Reports for business are easy to pull and very useful. Very clear, straightforward, and user-friendly interface, for both employees and admins. Rollover of plans and brokers can be a real hassle, and the Zenefits account managers aren't always the most knowledgeable or the most immediate links to benefits vendors. The software on the back-end is still buggy and may hit tech snags. Employee interactions are for the most part positive, but there was a COBRA issue that went on for months. Similarly, when requesting a training on 'what health insurance is, and what my options are' the manager mostly took us through 'how to upload your profile pic' (granted, this was early 2015, I think those offerings have either been improved or abolished). Good match companies that are just setting up internal HR, payroll, benefits plans, etc, and don't require any rollovers or retrofitting. Overall the platform and company are still definitely experiencing growing pains, but if it can double down on its core offerings and also begin to hire increasingly knowledgeable experts in specific HR and benefits areas, is a great resource for a price.

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from Titan Web Marketing Solutions

Tuesday, December 13, 2016

I love using Zenefits for my HR tasks. It keeps everyone's information in one spot, digitally, and secure. It saved me so much time by employees being able to request time off from their computers and being able to track their vacation time. Cheap to use, very user-friendly. It's an all-in-one stop for anyone in HR It is free, so you don't get the extreme features of the paid software, but I found that it had everything I needed right there.

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from Methodology

Thursday, December 8, 2016

The Onboarding process with Zenefits is easy on employers and employees. It is simple to use and gives great results! Easy to use and works well. They send a TON of emails! Love the product!!

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from MediasOES

Thursday, December 8, 2016

It was very difficult trying to find the perfect software for my business, but when I cam across Zenefits, it was simply the best. It's easy to use and it's straight forward. In my business making sure employees taken care of is a big deal and Zenefits makes it real easy. I can truly say it's an "HR Information Management Powerhouse"

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from Dynamic Network Solutions

Thursday, December 8, 2016

I've been with Zenefits for over a year now and absolutely love, love, love them. I've seen a lot of positive changes and enhancements in this journey we've shared. They have taken the chore out of managing HR. Their systems are user friendly, and easy to navigate. I couldn't be happier. Take them for a spin and see what they can do - I think you're going to like them!

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from Japanese Specialists

Thursday, December 8, 2016

I signed up for Zenefits as a small business owner looking to offer a combination of more benefits to my staff along with a more professional appearance. Zenefits did both It is a one-stop approach to doing benefits Can hardly wait till they offer 401K too You owe it to yourself to check out everything Zenefits has to offer int he way of streamlining your Benefits

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from EmeSec Incorporated

Thursday, December 8, 2016

Zenefits has been great since day 1! Open enrollment has been a breeze. The only thing they could benefit from would be better Tax compliance. Open enrollment Tax compliance Great value for a great price!!

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from Academy of Whole Learning

Wednesday, December 7, 2016

I am a huge fan of Zenefits. As the HR and office manager for a non-profit school, we are growing very quickly and I needed a resource where I could streamline our on-boarding, get rid of hard copies, and manage our staff's employee files and paid time off in one place. I started using Zenefits this past August and have had a wonderful experience with the product and the customer service. Someone is willing to help and getting back to me. I find emailing is the quickest way to get a response, which is my preferred communication as well. Since I have started using Zenefits under the direction of their new CEO, they are continuing to grow and improve their already great platform. The set up time is as to be expected since not every company is the same and each company's needs are different. I am a huge fan and supporter of Zenefits and their customer service. I am excited to grow with this company and their product. Onboarding new employees and getting all of their paperwork done takes me a few clicks of a mouse to get all of the information to the employee. I am able to manage and track PTO by just downloading a report, and most importantly, everything is done in one place. You have to pay to use their payroll service =) If there is a glitch or something is wrong and you ask a customer service rep about it, it usually gets handled with in 24 hours. Remember you are not their only customer.

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from E&J Boyd Trucking, LLC

Wednesday, December 7, 2016

I had some difficulty entering employees and then having to go back to update. It was not enough difficulty to cause frustration, but finally I was able to figure it out. I like that it is free until you utilize the tools needed. I would recommend due to ease of use and friendly staff and Customer Service. Price no simple add/delete Try it you will like it.

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from Comstock Community Center

Tuesday, December 6, 2016

Our organization had a startup date of 11/1/2016. We did not start the implementation until the end of September 2016. We started on time and was able to complete the complete open enrollment by 11/30/2016. It has saved me numerous hours of work which I can devote to other areas of my job. I have not found a negative aspect of the support our organization get from Zenefits. Ask questions and take a chance! We did not have an HR software before moving to Zenefits. We are please with our situation and are no longer concerned if we are timely with our compliance for COBRA, ACA and onboarding and offer of benefits.

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from Enfusion

Tuesday, December 6, 2016

Zenefits is an easy to use system that is highly beneficial for businesses under 100 people. As we begin to grow, we will need to purchase a new system. This is because we don't want to pay an additional fee for each added application. We would rather have one all-in-one system. It's free besides a few minor costs Have to pay for additional third party apps such as review applications and applicant tracking apps. Great for small business just starting out

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from ProActive Business Solutions Inc.

Tuesday, December 6, 2016

I like working with Zenefits as it does just what we need it to do in our industry without costing an arm and a leg. Its easy to navigate through and I personally haven't had any issues with it in terms of it being down or not being able to log in. Overall, a great tool to work with! Easy to use Lots of different functionalities Fast and efficient

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from Military Credit Services

Tuesday, December 6, 2016

I had the opportunity to move to the Zenefits platform from a larger HR software platform. The main reason for the move was due to budgeting constraints with our business. I was rewarded through this change by gaining a system that was easy to use on both the administration side as well as the end user side. In fact, I was given a compliment on the Zenefits platform by the head of our IT department. He commented that both the look and feel of the Zenefits platform was a huge improvement to the system that we used previously. Employees were able to complete onboarding online which sped up the HR paperwork process as well as allows documents to be stored on the cloud. The Zenefits platform also allowed employees to update their personal, banking, tax information on their own without having to complete the work via a paper process as we had in the past. Because Zenefits is acting as your insurance broker, you must work through them for all edits, changes, or updates. This process took longer than we had been used to because we had managed everything on our end working straight through the insurance carrier. Think about all the numerous tasks that you do regarding your employee online files, benefits, and payroll management. Then talk each process through with the Zenefits team so you understand how things work with their company so you know what to expect.

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from Sqor, Inc.

Monday, December 5, 2016

Overall a good HRIS system for no cost. The implementation specialists are great and helpful. I ran into a few problems switching from a previous COBRA provider to Zenefits, but the transitions issues were only partially Zenefits' fault and they worked at quickly remedying the issues.

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from E&J Boyd Trucking, LLC

Wednesday, November 16, 2016

I have not used it for long but I find that it is very user friendly and you pay for what you use. You pay for what you need. Separate departments Very easy to use and set up

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from HPC

Tuesday, November 15, 2016

Platform is easy to use and streamlines employee onboarding and integrating with other apps. Have some big plans in store for working with Zenefits, our clients, and other SaaS partners. Free platform that does SO much and makes sense to tap into their other products sooner or later depending on needs. Ehh.... not sure.. Onboard your employees in one place and send data to the other apps like payroll, and more. They also have some resources for helping streamline HR as a whole.

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from Maximum Games, LLC

Thursday, November 10, 2016

Love it to the bone. Only needs a mobile app and it will be my prefect time-tracking, HR handling, vacation responding companion.

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from ThoughtSTEM, LLC

Monday, November 7, 2016

I've been using Zenefits for the past year now, and I don't think I'm EVER going back. When we started our company we had to hire a special person to help manage HR, payroll, etc. When it comes to managing paperwork and copy & pasting data from one place to the next, people are incredibly error prone. Zenefits has taken all the error-prone mistakes out of our HR processes and replaced them with a streamlined onboarding and HR managements experience. Zenefits is integrated with our Quickbooks Online Payroll, so employees can update their address info, withholdings, etc. on Zenefits and the data gets seamlessly transferred to Quickbooks! We love Zenefits!

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from 1966

Thursday, October 20, 2016

Save yourself from using this company. The program is loaded with glitches. Guaranteed you will find nothing but problems whether with payroll, insurance sign up, and their New dashboard (Z2) is absolutely useless. They list employees pictures and names before the actual areas that need to be managed day to day...such a waste, completely useless. There is absolutely Nothing positive that I can think of...I am seriously disappointed and if it was up to me I would have the company go back to ADP. I used them over the years (I help to start small businesses) and never had issues, if a payrun was forgotten or late by an hour they ALWAYS pulled through and ran it. Zenefits has a dead set cut-off time and absolutely will not grant not even if you are late by an hour! Completely not a business friendly service. Very upsetting to say the least.

3 of 3 people found this review helpful.

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from Pick Your Plum

Friday, October 14, 2016

Perfect for a small business wanting to start off their HR compliant and paperless. This software has saved me so much time, and has helped us get to a paperless environment. Zenefits isn't as 'personal' as an in-person agent, so I would say requires whoever is doing HR to be more knowledgeable about the insurance offerings (which they should be anyway IMO). It also requires employees to become a little more knowledgeable as well, rather than being spoon fed information every 6 months about "how insurance works." I would only recommend Zenefits in the instances where it integrates with Payroll. HR is now completely paperless Hiring and terminations are very easy Includes company org. chart Integrates with some payroll providers Compliance is a breeze Reporting is decent Only worth it if it integrates with your payroll provider (worth switching to one that does) Probably not great for very large companies Replaces your existing Broker (I guess this could go in the Pro column) Less hand holding during open enrollment period Do it if you meet the following criteria: Have or are willing to have a payroll that integrates Are a small or medium sized business Have a tech saavy or want a tech saavy employee base Have a desire to go paperless

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from The Register Works

Friday, October 7, 2016

Zenefits has taken the guess work out of onboarding and vacation/sick tracking. This program is not only free, but it's simple to use. It has taken the guess work out of vacation time and sick time. It has allowed our small company to make onboarding simple and painless with great record keeping. It is simple to use. The vacation and sick time tracking keeps the guess work out of this process. This allows new hires to submit their information and payment preferences (check or direct deposit) information in a secured way. I wish their payroll system would integrate better with Quickbooks Online. It integrates but only if there are no other payments (reimbursements, health care credits, etc). This forces me to utilize another program for this. This program has kept the new hire offer letters, onboarding, and time tracking simple and easy to use.

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from Fractl

Wednesday, September 14, 2016

The products goals is really to allow employees to handle all HR related decisions online so that HR reps don't need to handle. Employees can enroll and terminate benefits, address changes, vacation requests all from their computer or mobile device. Also all offer letters and signing of electronic documents goes directly through zenefits. This is especially helpful for automatically getting all employees to sign your policy book, non solicitation etc. without needing any paper copies or scanning into a company database. You will be assigned an Account Manager who is very responsive and good. However a lot of more technical questions, like why is there an issue with an employees benefits, need to be handled by specialists that can take a good few days or more to get an answer with. Items that need to be looked into deeper do take a bit of time For a small HR department this software is great, really makes benefits administration and vacation requests a breeze and takes off HR. We also use their payroll which is surprisingly easy and effective. I think it is as good as many versions of ADP I've used and is lower cost.

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from IdealU

Tuesday, September 13, 2016

As an HR system, we get most of functions within zenefits. it also helps managing and keeping employee savings details. We provide a couple policies to employees to have their savings. Zenefits calculate the savings for all people and reminds us on time when to provide them extra money to make their savings. If employees can also see their saving details and have a login to zenefit, that will be best. As of now, we as HR have logins and team does not have it. So having a guest user type will be best. The user management can be improved. Rest all works fine and is helpful for our company. We can manage all data in the required way and get reports out of this system.

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from IdealU

Tuesday, September 13, 2016

"Zenefits helps with managing the attendance for my team. Everyday we mark the attendance using this software. In past we used to have manual paper system but now its all automated through zenefits solution. It also provides good reports which is used to manage pay for team base don their attendance data." I would like to have an export of all attendance data to excel document. it will help me sort any data and perform calculations over them. Attendance and time entries help understanding the availability of our team within office. It provides info on who is staying most in office and who stay less in office. Good solution.

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from CrossChx

Tuesday, September 13, 2016

Easy to use, pretty intuitive product with a great support team that deals with all the issues that arise with insurance brokers. As a hiring manager, hiring and onboarding is extremely easy and makes it so I don't have to worry about anything except obtaining i-9 documents on day 1. Every tool they have offer is very user friendly. Also, its FREE. Limited relationships as far as insurance brokers go but we were able to find something that worked for our company. Adding new documents/offer letters during the hiring process takes a few days which can slow down the process. Mobile app has very limited functionality. Account Managers can be hard to get a hold of some times and its easy to just go to the Support Team with questions. Take into consideration that this is a free product when comparing it to other, usually expensive, HRIS platforms. If you want all the bells and whistles, you'll pay for it but our company has been overall very happy with Zenefits.

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from The Telos Project

Tuesday, September 6, 2016

Everything is online, they offer templates for HR paperwork, drop down boxes, and you can even upload your own templates. The templates you upload require three days for processing, it is free, but still timely in case you are in a rush. Also if you do not like their templates you have to upload your own. Try to keep costs down and always ask the help line for help when you need it.

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from CrossChx

Tuesday, September 6, 2016

This solution is cost effective and allows HR to have employee files, track PTO, push policy acknowledgements, etc. This is a very basic HR solution with minimal cost. There is little to no customer support, you will work with several individuals to resolve a single issue. High turnover in account managers or points of contact at Zenefits. The system has issues on both the HR user side and the employee side in terms of functionality. Reports and custom reports are hard to pull. Policies often lose their format when uploaded with a 72 hour upload time. Zenefits does not communicate with ADP. You cannot re-activate old hires or profiles in the system (interns, seasonal workers, etc). This has been a cost effective solution for us, but there have been may issues above. The cost (or lackthereof) is a huge benefit as a startup. If you have the budget to explore other options I would say definitely evaluate those.

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from Google Search Tips

Thursday, September 1, 2016

HR activity management is simplified using Zenefits Application. I worked on a number of HR apps but Zenefits specifically helps with managing employees data and related information. Zenefits could be called a CRM for employee information. It is easy to use and has simple UI. managing office resources will be helpful with Zenefits. Since we assign various resources (e.g. laptop, Phone etc.), so if we can keep this along with employee data within Zenefits, it will be best. Good software to use by HR people. Employee information can be managed well and used as needed.

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from ITHACA

Tuesday, August 30, 2016

Zenefits brings everything together when it comes to HR information. It helps from onboarding of new employees and manage their intro training schedules.Managing HR plans including insurance terms is easier using this software. This system is completely web based. Having an Android app would help us a lot. Most activities are easier to manage from mobile apps so a mobile app would be best to have. Good system, helps with managing a number of HR tasks into a single system. Help with scheduling people interview and manage their insurance and other beneficiary plans.

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from Community Activism Law Alliance

Tuesday, August 30, 2016

Zenefits offers a very comprehensive HR option. Being a small nonprofit, it has really helped us to negotiate all the different aspects of HR, including health insurance. The best part: it's completely free!!!! Because it's new, there are occasional bugs, but nothing major. Also, we're still waiting for Zenefits to incorporate payroll into its offerings. Make sure to test out the product to see how it actually operates on a day to day basis. More options is not necessarily better, if the options are not done well.

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from ITG

Tuesday, August 30, 2016

Zenefits has options to manage required documents and features when a new employee joins the organisation. It keeps all the records and manage details really well. Zenefits further helps with keeping HR activities including saving proof, payroll management etc. I would like to see more features for application tacking as well. We have a number of people coming for interview and we need a good ATS system in place. So if this tool can help with ATS functionality, that would be really great! For keeping and managing employee records, zenefits works good. It has most common features which is needed by a HR department on a day to day basis.

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from Riskalyze

Friday, August 26, 2016

Zenefits is you one stop shop for all HR needs. We use it for every step of our employee on boarding process. We have documents, track Options, track pay, track vacation time, run pay stubs, it's amazing. Zenefits is as necessary to HR as a Hammer is to a construction worker. I know there was some stuff in the news recently that I did not agree with, but the tool itself is amazing. Saves us literal hours of time ever week. I'm not even aware of alternatives, but make sure that Zenefits does everything you need. Speak with your team before purchasing, because this will be their new main interface.

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from Riskalyze

Thursday, August 25, 2016

Zenefits is one of the cleanest HR tools I've ever experienced. It's quick, easy to understand, and efficient. The user experience is super friendly and just nice to use. No real qualms to be honest. The product works and there's nothing to really complain about! Zenefits provides the perfect experience for its users. I've never had an issue reporting vacation time or changing settings. Great application.

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from Riskalyze

Thursday, August 25, 2016

Its ridiculously easy to manage and view my requested time off and remind myself of vacations and other important company policies. The company phone book is also really nice to have for ICE type events. They also recently released an iPhone app which has come in handy on multiple occasions. I could quickly request a day off from home without needing to login to my desktop or wait til I came in to work the next day and do it. Generating pay statements is also a snap. since I have direct deposit set up, anytime I need to access and remind myself what I got paid and when, I can use Zenefits. I hate to leave off a downside, but I have not run into any issues using Zenefits. Yes, there are other services out there for this kind of thing, but Zenefits has just proven easy to use. I don't have to re-learn the UI or how to request time off (etc) everytime I log-in. Most everything else, for me, is not of much consequence. -Ease of UI. Zenefits UI is simplistic and easy to navigate. Its not bogged down with flashy or ostentatious links and everything is clearly labelled. -Features. This one can be a mixed bag. What features do you REALLY need to have a successful HR sfotware? Managing time off? Accessing bank and tax info? Check and check.

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from Saving Promise

Thursday, August 11, 2016

It¿s really easy to use and makes it easy to be organized with all of the on-boarding paperwork. It¿s great overall, but it would be even better if it was integrated with E-verify to check employee eligibility. We were brand new to using an HR software and were so glad we chose Zenefits! Besides the perfect price (free), it has been really simple and efficient.

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from Rover.com

Friday, July 22, 2016

I appreciate the simplicity of the homepage on Zenefits. Everything is clean and right where you expect it to be. While some programs similar to Zenefits place items in locations you would never think to look, the logic works really well here. It is also helpful how easily available the details of your paystub are. The customer support is also leaps and bounds ahead of their competition. The performance of the web pages sometimes lags a bit (e.g. buttons shifting around on the page a little while the page is loading). Note when using Zenefits that each of the several large choices on the main menu lead you to a different type of web page, from which it can be difficult to navigate to other parts of the site.

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from A Place For Rover, Inc.

Friday, July 22, 2016

Easy to use and very detailed on the paystubs. The org chart is also great. Easy to move around on the site. The payroll cutoff times are quick so be sure it works for you. Definitely check on the payroll cutoff times to ensure it works for you.

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from Venga

Tuesday, July 19, 2016

The product works for most of its modules, however due to ACA they were unable to support us moving forward on the health benefits side Local tax notifications are non-existent and they have made a few errors recently. If you need the bare minimum functionality, Zenefits is great. Advanced HR functionality is not supported here.

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from Insta-Cash Pawn

Monday, July 18, 2016

It was free- can't beat that! Good layout for the employees as well. The fields aren't as customizable as we'd like. We couldn't put in all the things we wanted. Know what you're looking for in a software. There are a lot of different types.

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Wednesday, June 22, 2016

For a company with less than 10 employees, it makes sense to use automated software. The problems arise when the software stops working and forces you to talk to a real person to get things going again. Last year, they screwed up our benefits and didn't put us on the zero deductible plan - never fixed it either. This year, we switched insurance carriers and we've had to restart the process 3 times, pushing back the benefits start date each time. I have appointments and surgeries to keep rescheduling and this is just getting ridiculous. It doesn't help that our reps are near impossible to reach and they notify us of deadlines just hours before a submission is due.

5 of 6 people found this review helpful.

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from ShareRoot

Monday, June 20, 2016

Worked like a charm and super simple to use! It did everything that I needed it to and I was able to accomplish what I wanted with it!

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from Boomtown

Monday, June 20, 2016

We started using it from the beginning of forming our company (over two years ago) and have been really pleased with the amount of features and support that Zenefits has provided. With any new company, there are usually some hiccups, but, they are always quick to fix problems and always available. We initially started out by using it as a platform before using them as our broker and haven't looked back since. We have two offices in California and Arizona and it has been really easy to onboard new employees remotely. Speed of onboarding, new features, seamless integration to QuickBooks for payroll, price, automation of most things HR. Doesn't handle international payroll yet (filing taxes, etc.) If you are looking to automate your HR, this is a great first step. You don't even have to use them for health insurance if you don't want to switch but I highly recommend it. Goodbye paper.

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from Samsara

Monday, June 20, 2016

I had a few occasions where I had to dial up my co-workers for work reasons, and Zenefits app helped me finding their contact information. It helped me finding my co-workers' contact information. It does its job, and I was satisfied. It sometimes takes a while to load the profile photos, but otherwise it was great.

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from Events and Adventures

Thursday, May 12, 2016

The product is easy to use and my rep has put up with a lot from me and maintained professionalism at all times. He is the best rep I have ever had with any company! Actually the the whole company has wonderful friendly customer service. I have nothing bad to say about the product or vendor It super easy to use; it just takes time to learn how it works just like any other software

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from Alisto Engineering Group

Wednesday, May 4, 2016

I like how quickly they implement your suggestions. We would request for certain features that were not yet available to be considered in future development, and within a couple of weeks our ideas were added to the software. I like how they simplified the onboarding process. For the most part their HR records platform works pretty well. The problems I came across were from using the benefit platform. The customer service process needs work. You have no direct contact (broker) to call/email when you have issues. There is a generic email address and phone number and a random rep will respond. You may have multiple conversations going at once with different people. There are also quite a few errors that have been made throughout our time with Zenefits, i.e. benefit plans from the previous year were not re-uploaded during open enrollment, therefore, were unavailable to our employees, enrollment apps were not sent to the carrier on time so employees who thought they had coverage did not, eligibility dates were not correct so benefit enrollments were not completed on time and the ACA reporting was a complete mess. In the end I do not trust Zenefits to get what I need and do as much work possible directly with the carriers. This company has a great concept, however, they have many growing pains to endure and unless you can afford to be a part of the trial by error learning curve, I would suggest going a different direction until they are more established.

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from CopyPress

Friday, April 29, 2016

Wonderful experience with David Newman, he was super attentive and quick. The software is super easy which makes a huge difference.

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from PSG

Wednesday, April 27, 2016

The overall concept is good; they need better customer service. The implementation of medical, dental, and vision plans has been terrible and trying to get it cleared up has been a disaster with slow response times from customer service reps. Effective dates have been all messed up - and confusing to our employees. Personally, I would wait until they get their head wrapped around all the issues they have.

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from Apto, Inc.

Monday, April 25, 2016

The UI of the product is the best I have seen. It's user friendly in that regard and easy to navigate for employees. As a vendor, my Account Manager and her supervisor seem intelligent, efficient and doing the best they can with an inferior product. They have not gotten a correct health benefits payroll deduction since November - it's April. They send you to multiple payroll specialists who you have to re-educate on the problem. I have encountered the same issue with double-deductions being pushed from Zenefits every single month. I am typically left double-checking that the second payroll of the month has been corrected; 50% of the time it has not. No one knows why our benefits deductions keep screwing up. Every time they think they fix the issue it goes wrong again. Ultimately we had to switch mid-year to a new vendor because they couldn't get anything right. This is only one of the multiple issues I have had on the benefits end of things. There isn't enough time in my day to explain to you how challenging they made open enrollment and health deductions. I would imagine it is fine for small companies with straight forward contributions and deductions. If you are a company with an HR team and any special requests as far as contributions for benefits, DO NOT USE THIS PRODUCT. They have no idea what they are are doing, how to scale the product or handle customer support in a timely manner. What a joke/tragedy this has been for all of my employees and our company to use Zenefits.

1 of 1 people found this review helpful.

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from GiveSmart US, Inc

Tuesday, April 12, 2016

I like that it is FREE! I like that the product is easy to use and the customer support center is always willing to help. There are parameters within a normal HRIS system that you do not get with this system. For example, I have to set up separate work stations for all of my remote employees. I feel like they should all be able to be set to the corp office without causing issue. I think Zenefits is a great program for small businesses without a lot of employees. I think the system is easy to use and the customer services is awesome.

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from Lambert Construction Company

Monday, April 11, 2016

I have been a Zenefits customer now for a few months. I was able to set up my employees, and go live within 30 days. We run between 35 and 48 employees, usually, and the setup, management, and administration of this has been amazing to me. It was quite intuitive, and for the few problems that I did have during implemention, my Zenefits customer service rep was quick and knowledgeable to help me solve. We haven't been through a renewal process, but with the experience I've had so far, I don't expect to have anything but more good to say!

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from M. Gingerich Gereaux and Associates

Friday, March 11, 2016

I love how user friendly the Zenefits website is for our employees. They love being able to log on and see their options and costs. I love that they can make their choices online and there's no paperwork for me! Cara was great at helping us get going with the Implementation process. I'm looking forward to trying some of the other features that they offer.

2 of 2 people found this review helpful.

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from Vizzario.com

Wednesday, March 9, 2016

Darin and his team have been awesome to work with during our onboarding. They were extremely responsive during times we had questions or needed to troubleshoot. Highly recommend using Zenefits!

2 of 2 people found this review helpful.

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from Dance/NYC

Wednesday, March 9, 2016

The Zenefits HR management tool is intuitive, helps keep track of all HR items in one platform, and maximizes time. The team was always ready and available to provide assistance during the on boarding process. I highly recommend it!

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from Second Phase

Thursday, February 4, 2016

Cloud-based HR software is the only way to go. My employees often work remotely, and everyone is so independent that they appreciate being able to view their information from anywhere. Registration was very easy, and the interface between Gusto and Ubiquity makes administration soooo easy. I have no reasons not to recommend the platform.

2 of 2 people found this review helpful.

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from C&A Scientific

Wednesday, February 3, 2016

Based on a mall company of 20 employees review - The process takes a decent time to set up but when done it is great to put the information into employees hands and to not have them asking questions about benefits, hours, and other H/R related questions. The website is pretty intuative and easy to use. Also since you can integrate may things then changing someone information (address, last name, etc) happens across the board in payroll, 401K, insurance and FSA.


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from MeritHall Inc.

Wednesday, February 3, 2016

Its a great software for businesses, the implementation manager we had was Great! The account manager was a bit slow in getting to us but we have come learn to work together and accept our time difference, his responses are always answered within a reasonable time.

Zenefits Support, has been a bit different, we have had issues with employees that declined insurance and our insurance company is still charging us (one example). Take too much time for any resolution. I think the administrative & organizational components of that department need lots of improvement.

But the software as a whole is great, always something new come out. We are getting the help with compliance, ACA, updates on birthdays & anniversaries (so cool), healthcare management and we are considering integrating with other products & services offered thru Zenefits.

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from Helix Design, Inc.

Tuesday, January 19, 2016

I really liked the Benefits platform and was excited to switch over. Unfortunately the implementation has been a disaster, with silence seeming to be the choice to resolve issues. Our healthcare was quoted incorrectly, resulting in a massive increase beyond reason. The payroll switch has been filled with issues. Information on our personal sites is filled with incorrect data, wrong phone numbers for our healthcare providers, etc. Maybe it's growing pains and they'll improve over time. But the customer service, always full of apologies, is incompetent, or overworked, or inexperienced. Months into this process and it's not going smoothly at all. I do not recommend until they improve their thoroughness and competency.

16 of 17 people found this review helpful.

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from Vellum Financial

Monday, January 4, 2016

David and the Zenefits crew was extremely helpful, courteous, personable and extremely knowledgeable as we were moving our benefits over. However, since then, we've tried to communicate with their team on multiple occasions and our communication (emails and voicemail) seem to go into a black hole. We've attempted to contact them no less than 10 times in the last 6 weeks and have had no response. We didn't even get a courtesy reply that they had received it and when we might expect to hear back from them. It seems that they have mastered the art of acquiring the customer, but when it comes to keeping the customer, for us, it remains to be seen. If you're considering using them, I'd wait 3 - 6 months and revisit the reviews again to see if they've made any improvements.

17 of 17 people found this review helpful.

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from The Vocal Company

Thursday, December 31, 2015

David and the Zenefits crew was extremely helpful, courteous, personable, and extremely knowledgable. Being somewhat uninformed and unfamiliar with the process, I always felt like my questions were answered and my best interests were being looked out for. I would highly recommend Zenefits to anyone looking to streamline their processes or simply anyone who needs help with their company HR.

1 of 2 people found this review helpful.

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from Loggly, Inc.

Thursday, December 31, 2015

Our company recently reached 35 people and we did not have an HR platform and we were getting ready to leave Cal Choice and choose new insurance plans for our team. We were worried about switching with a Dec. 1 start date. We started researching companies that provided HR platforms with benefits and after much research, I chose Zenefits. The set up was easy and the service so far has been excellent and I love the new platform for its ease of use. We got everyone loaded and new plan choices were made and everyone was enrolled on time!!!

My employees really like the onboarding process and having all the benefit information in a portal that they can log in to anytime and everything is right there in one place. Also, when an employee leaves the company, the COBRA set up is extremely quick and easy too.

I have been really happy so far with the efficiency and attentiveness of the Zenefits group so far and am very happy I made the change to this platform.

0 of 2 people found this review helpful.

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from Lodestone Academy

Wednesday, December 30, 2015

Zenefits is an awesome company. Their team is a direct product of theirs company's culture. Every single person I worked with was thorough, quick, and guided me directly in the direction I needed to go. Even if that specific person did not have the answer, they would transfer me to someone who did.

Amazing service and excellent staff.

0 of 1 people found this review helpful.

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from ProSidian Consulting

Wednesday, December 30, 2015

Rave reviews from our Operations Group. We've had only a positive experience with the implementation team at Zenefits. This team has shown the utmost respect for our time and privacy and with complete professionalism. Would highly recommend working with Zenefits. We love being paperless!

0 of 1 people found this review helpful.

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from KISWE

Wednesday, December 30, 2015

We are a fast growing tech start-up who recently implemented Zenefits. Zenefits has allowed us to streamline our benefits admin and payroll. I've been through AWFUL implementations in the past with many of the national service providers and I was hesitant to make the which at first but Zenefits has now earned my TRUST as client. We're very pleased with our implementation partner Michael Goldman. So glad we made the switch, the implementation was great and virtually painless.

1 of 2 people found this review helpful.

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from Alpha Card Services

Tuesday, December 8, 2015

Wish I could rate 0. Stay away. Incompetent brokers should have licenses revoked. Offers of coverage are made with no verification of coverage areas, etc. Multiple instances of misinformation leading to real dollars lost during the process. Answer to reported issues is usually "oops - sorry." They clearly hired anyone with a pulse to manage implementations who can't communicate promptly and blame lingering illnesses. Turnover there should be sky-high due to incompetence but they clearly don't care.

22 of 89 people found this review helpful.

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from Simmitri

Thursday, December 3, 2015

Great to have employees information in one spot on a cloud based platform. We previously used an agent to explain the various policies. Now the calls come to me with questions which take up time. However, once the employees get their questions answered they can process their own enrollment documents. I must say the rep assigned to me was wonderful. Appreciated her patience as I squeezed in time to get this implemented. Sign up when you have a quiet period to learn the steps, process, and upload information. We jumped on board during a very intense time of year for me which was frustrating for me as I could not give this my full attention.

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from American Shakespeare

Tuesday, December 1, 2015

The worst ever!! As a former benefits administrator, this company is clueless!

17 of 77 people found this review helpful.

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from Platinum Home Health Care

Thursday, November 12, 2015

We were in the process this year of making our HR Department to be paperless. Back in Oct 2015, I was referred by a marketing consultant who uses Zenefits and I called them. I spoke with Robert and I was in awe on how he presented everything. I ended up signing up on the same day because this is exactly what I was looking for. One of the amazing things is......IT IS FREE!!!The next big thing is implementation. It was so easy because of the person helping me. Her name was Katherine. She makes sure that everything is doing right with the implementation process via phone or email. She is responsive and easy to communicate with. This is also a perfect timing for us to have Zenefits, since I was about to change insurance broker and Robert was able to answer all my questions. This is already a "mission accomplished" with our goal of paperless HR from hiring to termination. You will not regret it! Call them right away to streamline your HR processes. Your company will save a lot on time and money plus convenience for employees. I highly recommend!!! AMAZING!!!

61 of 68 people found this review helpful.

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from C. Adam Toney Tires

Thursday, November 5, 2015

WORST decision I ever made switching my company to Zenefits. They sell you on the easy to use dashboard, which is great, but their broker service is AWFUL! They calculated all my employee rates wrong, which made open enrollment a nightmare. Our enrollment was over a month a go and we still haven't received a billing telling us if we are even enrolled. They enrolled employees in our supplementary plans that did not sign up. Nothing but problem after problem!

19 of 77 people found this review helpful.

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from CrossRealms, Inc.

Wednesday, October 28, 2015

I am the accountant and I joined Zenefits for the following reasons:
1- Zenefits functions like an HR department, making it easy to hire new employees.
2- New employees can upload all their legal documents directly through Zenefits, which makes it an easier process for both employees and the company.
3- You can send an offer letter directly through Zenefits.
4- Employees can view the company handbook and other important information through Zenefits.
5- New employees can pick their health and commuter benefits directly when they create a Zenefits account.
6- Current employees can update their information, like address and phone number, directly through their Zenefits account.
7-Everything syncs directly with payroll.
8- If an employee is terminated they can continue with Zenefits for their COBRA health insurance.
9- Zenefits is free.
10- Customer service is excellent and makes it easy to transition to Zenefits.
11 - Zenefits offers PTO vacation tracking.

58 of 66 people found this review helpful.

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from 1959

Tuesday, October 27, 2015

We are a fast growing start-up who recently implemented Zenefits. Zenefits has allowed us to streamline our benefits admin, payroll, and 401(K). We're very pleased that we made the switch. Implementation was great and virtually painless.

58 of 64 people found this review helpful.

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from Power2Practice

Wednesday, October 21, 2015

We very recently made the switch to Zenefits for our onboarding and terminations processes. My implementation manager was very responsive to all of my various questions and I have found the platform to be very easy to use. A huge time saver, for sure.

58 of 63 people found this review helpful.

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from SQZ Biotech

Monday, October 19, 2015

The software and the team makes my HR processes easier. Zenefits save me so much time on a daily basis.

56 of 61 people found this review helpful.

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from Salido

Tuesday, October 13, 2015

Love the platform! Sales and customer service were also super helpful.

57 of 62 people found this review helpful.

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from Linea Solutions, Inc.

Tuesday, September 15, 2015

My company began using Zenefits at the beginning of 2015 and so far everything has been amazing. We are not yet using all the features, but the ones that we did implement have made my job as HR Manager much easier. The on-boarding process is so quick now. The new hires just need to enter their information once, and it populates all the forms, such as W4, I9, etc. I can also have the employee manual and all our software tutorials sent directly to the new hires. This definitely is a time saver! So far the health insurance piece has been great as well. We did have a couple of minor issues, but they were resolved in a timely manner, with a great deal of communication from Zenefits. I am looking forward to see how open enrollment goes! The owners of my company love the ease of getting reports, such as anniversary dates, or salary information by department. The employees appreciate being able to log on and obtain their insurance ID cards at any time. I highly recommend this company.

62 of 66 people found this review helpful.

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from Glance Networks

Tuesday, September 1, 2015

Our customer service rep at Zenefits was incredibly professional and easy to work with. Zenefits has simplified our on boarding process immeasurably!

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from Arx Pax

Friday, August 21, 2015

I've been using Zenefits to manage my company's HR, and benefits for the last few months and I have nothing but GREAT things to say! My implementation manager helped make the process seamless. She was incredibly patient with me and went above and beyond her job to make sure I was comfortable and well set up. Zenefits is now the key to my life at work!

62 of 65 people found this review helpful.

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from Coastland Technologies

Tuesday, August 18, 2015

We were up and running with Zenefits in two days with correct data. Our Zenefits rep was extremely helpful and even pointed out an insurer fee that incorrect and too high. That issue was fixed by the insurer within a day.
I find the product easy to use and appreciated the wizard during the setup of the product.

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from Profit Strategies, Inc.

Thursday, July 30, 2015

I like the ease of use of the product and being able to submit requests for time off, and how the requests are automatically sent to your supervisor and therefore the process time is expedited and you get a response much faster! Also, I like the fact that you get a lot of your HR benefits, time-off requests, paycheck and other info. all in one location and you do not have to email your HR representative every time you have a question because you have more access to your personal employee profile. Nothing yet. We just started using the product this year. I would check out Zenefits and check out a trial. Zenefits is relatively new to the playing field, but it is a strong competitor and we were able to initiate the application when there was a free offer.

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from Urban Montessori Charter School

Tuesday, July 28, 2015

The best all-in-one platform. Implementation staff are knowledgeable and great as creative problem solving to meet our unique needs. Account support staff are flexible and available. Platform does not accommodate all desired templates. Know what you need so you know what questions to ask. This will allow you to know exactly what you are getting into.

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from Edgemont Capital

Tuesday, July 28, 2015

Application is very simple and looks great. Slight learning curve, but very intuitive. Takes some time to on board your team of employees. Not much else exists out there, so Zenefits has a great market share and the product doesn't fall short.

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from designthis!

Wednesday, July 15, 2015

Stumbled upon Zenefits via searching for a better PTO tracking system (we're in CA and subject to a new law for part-time EEs) than Excel spreadsheets. Found that it does WAY more than just track PTO and produce reports; I love that it integrates with so many other business management systems we use (like payroll and medical) so that we don't have to enter the same exact data into multiple systems. Customer service and satisfaction is a top goal at Zenefits, and it shows through in every way they conduct business and listen to feedback about the software. Helps keep us compliant with state regulations and by being our benefits broker, we can ask questions and get answers and advice from licensed individuals. I can't think of HR management without Zenefits. Zenefits is very user friendly. Great for small to midsize businesses that are looking to seamlessly manage benefits, onboarding, and personnel changes all in one place. They have dedicated account managers and a whole team of customer service representatives so the support is great! They are also constantly enriching their product offering with new Business Intelligence tools and management capabilities. My only recommendation would be to allow for more flexibility to customize different features and to incorporate a date field for making employee changes so we can keep track of when an employee was promoted or received a raise and their job progression throughout their time at the company. We've had a few communication issues between broker and carrier, but the Zenefits team was great at proactively solving them. Great for organization of information, personnel, payroll changes, and onboarding.

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from Cue Ball

Monday, July 13, 2015

They made everything super easy and there was no cost for us. I don't have any complaints about the product or the vendor. I don't have any suggestions - if you see a demo of the product, I think you'll be thrilled.

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from Piccirilli Dorsey

Thursday, July 9, 2015

Really a pleasure to work with them. Very responsive. I'll say that again... THEY ARE VERY RESPONSIVE. That was the biggest plus for me as a business owner. Customer Support Knowledgable Staff Nice system & UI No complimentary back rubs.

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from Profit Strategies

Thursday, July 2, 2015

I think it has a pretty inexpensive, if not free, pricing model that I heard about so that's really neat. It's also perfect for small businesses. I know they spent a lot of time with us helping with onboarding. I don't really have anything specific so far that I dislike about the product or vendor! I say look for an easy, intuitive experience, onboarding support, and pricing model. Like I said above, I think Zenefits has a reasonable pricing model - sure it's a lot of upfront time to switch over, but it really helps alleviate some of the tedious tasks our HR person did in the office.

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from Hiplead

Friday, June 26, 2015

I've been using Zenefits to manage my company's HR, payroll and benefits for more than a year. Makes my life so much easier! Love Zenefits.

63 of 66 people found this review helpful.

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from Hiplead

Thursday, June 25, 2015

With Zenefits, I don't need to hire an HR person, I don't need to spend hours a week running payroll, and I know all my employment docs and info are in one place. Hard to imagine going back to pre-Zenefits.

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from Lip Service

Tuesday, June 23, 2015

I have to say, our open enrollment was a breeze. As we’ve grown, onboarding has continued to make things pretty easy for me - and the addition of the Managers features that allows full access is a really big step for the service.

We have run into a few carrier related issues, that we resolved, but it would have been nice to know sooner that there was going to be a problem. However, I can’t really blame them, as they let us know as soon as they found out.

I’ve recommended their service to a few people, because free, and easy to use go a long way to me.

64 of 67 people found this review helpful.

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from Swerve Fitness

Friday, June 19, 2015

The product is very easy to use and streamlines a lot of my HR processes. This work used to take hours and now it takes minutes. Their customer support team is also very helpful. There are certainly some limitations with the program but it's still a relatively new product and they are always rolling out new features and enhancements. Figure out exactly what your needs are and compare them to Zenefits' offering. While they offer a fantastic platform there are still a number of features that they don't have at this stage so it's worth making sure it's the right fit for your business at this point in time.

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from Floating Apps

Saturday, June 13, 2015

Product is easy to use and support is great. We were one of the early adopters, at the time the service was very basic but it already simplified the process of finding and managing benefits tremendously. The new features, such as background checks and HR management, keep making it even better Some glitches at the very beginning (we were an early adopter) The service is free (Zenefits takes his commission from the health companies), so it's a no-brainer

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from Wingz

Friday, June 12, 2015

We love Zenefits. They do all the HR tasks easily without needing extra people to do all this work. It makes setting up HR processes super easy. Easily took care of benefits and payroll integration. Everything is stress-free. Congratulations on a great product!

62 of 65 people found this review helpful.

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from Reflexion Health

Wednesday, June 10, 2015

If you have a chance to avoid this company do so. Great concept but have grown so quickly that they continue to have problems with calculating accurately paychecks of all of our employees since we started with them.

Since we have started with them, they have screwed up my personal accounts (not to mention most people in our company)

1. DCA (screwed up contribution for 1 month..deducted money but not added to account)
2. 401K (took them 3 months to transfer it from our company to theirs, gave access to all of our accounts to
3. Commuter Benefit
4. Health Insurance
5. HSA

And once again, after having my paycheck be correct for 1 pay period, it is now no longer correct. They have once again screwed up my HSA account.

Again, think twice about using this company, the stress they add to your employees from a pay period to pay period not knowing if their paycheck is correct...is not worth it.

33 of 99 people found this review helpful.

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from Smart Co

Monday, June 8, 2015

Zenefits has maintained a high level of excellence in the time that we've been working with them. They are far better than previous outsourced HR services that we've used in the past, while being much more cost effective. As with the implementation of a system as far reaching as Zenefits, we anticipated some transition pains, but our implementation manager is amazing. They were able to immediately and thoroughly answer questions. They were available to me instantly and have responded quickly every time we had a question. It bodes very well for them that they are already performing at such a level on a national scale, even though they are less than 3 years old.

66 of 69 people found this review helpful.

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from SEMI Inc.

Monday, June 8, 2015

Employee onboarding is ideal. Employees fill out all their own forms online. There have been some hiccups, but it's worlds better than paper pushing. Their support representatives are earnest, and really go the extra mile for you. We?ve been very happy with the service so far.

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from Q Digital Studio

Sunday, June 7, 2015

Zenefits is a good concept, and for a business like mine (custom web design/development) is a natural fit.

Overall, the system is decent, generally working well. The user experience could be improved (for example, I have both a master login as the admin and a user login as an employee of my company but it is not possibly to switch between these views/roles or even see that they exist.)

The customer service is sometimes awesome: prompt and knowledgable. And sometimes not awesome: slow and little help from people who knew less than I did about health insurance requirements ? and I'm not in the industry.

Overall, I recommend this product, if you're okay with a few growing pains.

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Friday, June 5, 2015

We¿ve been with Zenefits for over a year now, and our company grown with Zenefits, and it¿s continued to be a perfect relationship. As we add more employees, they roll out new features that make it even easier to manage HR. And quality is improving while adding new features at an astonishing rate. Every time I log in there¿s something new that makes a big difference in usability. Their support team has really gone to bat for us on several occasions. They never quit, and do everything that they can to get insurance carriers to make exceptions for our employees. I feel like we¿re in good hands in an insurance world full of complex pitfalls and admin burdens. Once Zenefits is on case, they¿re compassionate, and really go the extra mile to get the job done. They are still a young company, so they lack some features of much more expensive alternatives. We've had a few bumps in the road, but their customer service got things handled promptly.

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from Coolfront

Monday, May 11, 2015

I most like Zenefits' Price (free) and ease-of-use. It's intuitive and easy for each employee to set up and log into their dashboard. As an employee that uses it I like that I can easily change benefits and see PTO without having to go through HR every time. The Onboarding process is a lot of work but to be expected. I know our HR director spent a ton of time getting it set up but it was short-term pain for long-term gain since it now streamlines many processes. Establish what, exactly, you're looking to manage in a system and then pro/con programs

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from Flexport

Wednesday, April 22, 2015

Zenefits saved us a ton of time, money, and anxiety on setting up our HR, compliance, and insurance benefits processes for our company. We grew from 2 to 30 employees in the last 12 months, and it would've been unimaginably hard to pull that off without Zenefits. Their team made it easy. I wish they offered more services so we didn't have to deal with any old school vendors at all. There's no other software package that makes HR and compliance so easy. And you won't beat their insurance rates either.

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from Point, Inc

Wednesday, April 8, 2015

I am extremely happy with Zenefits. They handle all of our benefits insurance issues, respond to emails quickly, get us the best rates, and generally save me time and energy. It’s a great idea.

70 of 75 people found this review helpful.

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from Fuzzco

Thursday, April 2, 2015

Zenefits changed my work life.

I used to have spreadsheets, pdfs, word docs, insurance forms and the hiring process used to be a spiderweb of isolated units.

With Zenefits they are all centralized and synced with payroll.

Hiring people takes me less than 3 minutes now and our employees can all self-enroll in health and disability insurance. Employees manage their own information, including adding dependents, requesting PTO, changing their address, changing their bank info for payroll, etc.

It's free, customer service is solid and the application user experience and interface are great.

I should give the disclaimer that my company helped them with their branding, but my review is completely independent of our experience working with Zenefits.

68 of 77 people found this review helpful.

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from Greymart

Thursday, April 2, 2015

Saw Zenefits in an in-flight magazine and gave them a shot. They took us through the full health insurance renewal process, and actually saved our company a bit of money.

Can't really speak for their other features outside of benefits, but the online benefits enrollment process was easier then what we've done in the past.

69 of 74 people found this review helpful.

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from GRS

Thursday, April 2, 2015

Noticed Zenefits in an in-flight magazine and gave them a shot for our renewal. They took us through the whole renewal process, which went well, and they actually helped us save a bit of money. The online enrollment made things easier than the last time around, when we used papers. Only used them for benefits, and that worked well. Good option for benefits administration, if you're in the market.

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from Partcle Labs

Monday, March 23, 2015

It helps me as a startup founder focus all my time on our product and business by taking care of a whole bunch of administrative hassles! Having a single platform that takes care of payroll, health insurance, employee management, commuter benefits and more is a godsend for anyone that is strapped for time. It's still a bit complicated - largely because the underlying services, including health insurance, are complicated and filled with tons of byzantine rules. First build a list of what your business needs and where your biggest pain points are. Then compare that to what Zenefits (or any other provider offers). Pick the software that does the most to alleviate your pain at the lowest cost.

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from Bark Park

Friday, March 20, 2015

Employee onboarding is ideal. Employees fill out all their own forms, like health insurance paperwork, online. There have been some hiccups, but it's worlds better than the paper pushing we were doing before. The time off feature is especially nice.

Their support representatives are youthful and earnest, and really go the extra mile for you. Can occasionally be hard to get a hold of, but not unreasonably so.

They're free so if you're looking for the same services that other providers offer at zero cost, then it's a no brainer. Overall happy.

69 of 75 people found this review helpful.

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from Lip Service

Sunday, March 15, 2015

They made it pretty easy to get up and running with benefits. It's probably overkill for our small shop (6 people) in terms of features, but the benefits / contractor feature alone makes it worth it. I've run into minor bugs, but their support team quickly fixed them.

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from Zerply

Wednesday, March 11, 2015

It's so easy to use. I don't have to think about insurance and stuff. There's a limit on how much I can pay contractors through the platform per week. I want to pay them all through Zenefits so I don't have to think about 1099s. I'd also like the ACH to move faster, but that's probably outside of Zenefit's scope. Try to set up group insurance on your own through an agent before using Zenefits (no, not really), but that will give you an idea of how awesome it is.

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from International Book Project

Wednesday, March 11, 2015

This system is great for nonprofits. We use it to manage our health insurance, annual leave, onboarding, termination, and HSA accounts. It has saved me a tremendous amount of time and hassle having everything conveniently in one place. I think it's a great solution for small nonprofits and small businesses without a dedicated HR team.

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from Epicodus

Wednesday, March 11, 2015

Zenefits makes it really easy to onboard and maintain employees' paperwork for compliance, payroll, and benefits. It saves me so much time and work. Super easy to use. Free. Better than everything else. For benefits and workers' comp, you have to upload a spreadsheet with info about your employees. That info is already in Zenefits, so it's kind of dumb to make me do the extra work. There are some rough edges, like not being able to update information on work locations. But Zenefits keeps getting better and better, and I'm sure they'll fix this stuff before long!

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from Pie Ranch

Tuesday, March 10, 2015

Why in the world would you all hold my money for 7-10 bussiness days?, you say you are making sure the check is not going to bounce but you only need a couple of days to do this.
Zenefits time frame is unrealistic, customer service is incredibly poor at it's best, seems like employees don't really know how to communicate what is really happening with a kind of shrugging their shoulders , Oh well kind of way. Spoke to a manager about the withholding of pay and they say that there is another middle man apart from them. Can you please let companies know this information before they use your services. Very unsatisfied with this company, they definitely need to step it up.

62 of 131 people found this review helpful.

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from Reliance Wholesale Inc.

Sunday, March 1, 2015

Nice idea but the service is certainly lacking. Feels like they just want to sign up as many employers as possible but the follow through is just not there. Health Insurance was delayed a month. Biweekly payrolls now take 4-5 hrs vs 1 due to having to double check everyone. If you have more than 5 employees this system may not be for you.

50 of 115 people found this review helpful.

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from Bark Park

Saturday, February 21, 2015

Employee onboarding is ideal. Employees fill out all their own forms online. There have been some hiccups, but it's worlds better than paper pushing. Their support representatives are youthful and earnest, and really go the extra mile for you. They respond to emails on the weekends, but they can be a bear to get a hold of. That example being a vice as much as a virtue. You get what you pay for. All Zenefits' basic features are free, so if you're looking for the same services that other providers offer at zero cost, then Zenefits is an easy choice - although they don't work with everybody. You'll have to talk to them to see if they'll even take you as a customer. They made it seem like they usually try to find some way to make it work.

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from PPI

Thursday, February 19, 2015

as a on-line one stop shop, this is in NO way that personal touch we have been used to. Please read reviews before you make a big mistake.
no one can handle it all and for sure not on-line!

53 of 120 people found this review helpful.

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from WorkHands

Wednesday, February 18, 2015

It just worked. It simplified getting insurance. There are so many options for insurance, and it's difficult to understand what's different. Just use it. There's literally no better way to get insurance.

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from OLSET

Wednesday, February 18, 2015

The best thing is that it is seamless. I have to spend very little time managing benefits for the team. They have done an excellent job preparing everything and making it "one click". Customer support is quick and effective. The one thing I would improve is having very clear reporting regarding the actual costs of health benefits and who they are paid for. The reports are not clear and could be improved. Decide what is important to you in a solution provider.

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from Fuzzco

Wednesday, February 18, 2015

Before Zenefits, I was using array spreadsheets and Word documents to manage our many HR processes, and it would take hours to onboard someone. Now it literally takes less than two minutes, and we have all our employee data synced across payroll, health benefits, disability benefits, and PTO. We got great advice from Zenefits as we moved to a group health insurance plan and also to a new short term and long term disability plan. The software is great. It's free and has greatly simplified our processes, which results in simplifying my life. Super happy. Their customer service can sometimes be slower than I'd like. Do a basic check to make sure they can integrate with your existing infrastructure (payroll for instance), and if they don't, I'd consider changing platforms so everything can be centralized. We changed our infrastructure to work with Zenefits, and as a result, we have a really nice and easy setup for HR management.

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from Invaluable

Tuesday, February 17, 2015

Efficiency of use and the ability to save manual steps. I cannot yet use this as my default HRIS for International employees. I was tentative to jump into this new business model and leave my broker, but it has been seamless.

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from Ticket Thrift

Monday, February 16, 2015

It's great not having to log into multiple systems as frequently. Just about every task can be completed in one place. They are tackling an archaic process with modern technology, and sometimes those two things conflict. When it goes wrong, their support has been great in getting issues resolved. Every business has their own needs. I needed a low cost option to speed up my day to day operations, and Zenefits is living up to the task.

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from Dang Foods LLC

Friday, February 13, 2015

Interface is very user-friendly, and the customer service is the best! It took multiple phone calls to set up, but since everything has been implemented, it's been great. This was a great move for our small company, which doesn't have a dedicated HR manager. It is easy to use no matter what your background, and everyone at Zenefits is always responsive and willing to help out in any way.

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from Premier PR

Friday, February 13, 2015

The onboarding feature is pretty neat. I need to deal with way less paperwork now (health insurance forms, payroll forms, etc.). It took a little while to implement the product, but nothing too bad. It was worth the wait. Well, you can't beat the cost (free). If you're still doing a lot of your HR manually or are still filling in a ton of paperwork, I'd highly recommend them. Renewal was also a lot easier this time around. I'm not sure why anyone wouldn't get this, to be honest.

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from Vision Services Group, LLC

Wednesday, October 22, 2014

It is easy to see and track all of your HR needs using their intuitive dashboard. Plus, all of our 3rd party vendors are linked through this one system, so we can make all changes (pay, benefits, PTO, etc.) in the Zenefits dashboard and it automatically updates throughout all our outside vendors. We had some challenges in getting all of our health benefits set up and the communication during that time was not as prompt as it should have been. Our company has really benefited from using Zenefits, and the customer service has been pretty good over all.

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Thursday, October 16, 2014

Zenefits has grown rapidly over the last year, and these are symptoms that they are not handling that too well:
* Enrollment did not include plans that our company had requested.
* Fixes took so long that employees could not enroll prior to the open enrollment deadline.
* Employees lost coverage for weeks, some of whom had very expensive consultations and procedures scheduled during that time. That's a pretty stressful thing for people, which is what Zenefits is aimed to reduce.
* First payroll with Zenefits wasn't ready and required manual checks to be cut directly from our company.

70 of 138 people found this review helpful.

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from TheLions

Tuesday, August 12, 2014

It's very easy to see what insurance plans I'm signed up for, as well as grabbing my insurance numbers right off the site. This makes it easy to give my information, even if I don't have the actual card on hand. When I first started working with them, it seemed that their customer support team wasn't big enough. That was about eight months ago, but when I had an issue last month (July 2014), they were very responsive, so it seems they have made some solid investment in CS. Don't worry about whether or not you understand competitors or have a ton of background in software. Just focus on whether or not it is easy and intuitive to use.

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from TheLions

Tuesday, August 12, 2014

I love that everyone enters in their own information. I am a Sales Director and am responsible for onboarding new hires, training them, etc., but that also requires me to handle all their paperwork, benefits, etc., which I despise. With Zenefits, I can simply give them the URL, and they handle the rest! The platform functions well, but I think we've had some issues with getting personal attention when we've called in. I think that there is always room to make things more user-friendly, namely providing a surplus of information about what choices mean when selecting different benefits. It doesn't need to be on the front page, but at least a button where there is the option for more information would be nice. I think that with anything, you have to look at the cost vs value and timesaving. I think that when you look at it from these measures, it's a pretty clear no-brainer to use the platform.

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from TheLions

Tuesday, August 12, 2014

It's very convenient and has very good customer service. I don't have too many complaints. They do a great job of handling questions and objections if you have an issue. It's perfect for big companies. They handle their payroll services really well, and it's a very simple process for both employees and the management that sets it up.

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from TheLions

Tuesday, August 12, 2014

I like that it's all accessible online and that it was relatively easy to set up. I don't know a ton about benefits, and there wasn't much information given about the type of coverage we have. Talk to someone who can explain your coverage and the sort of plan you have. The salespeople are selling the software and the technology. That doesn't give any sort of understanding of coverage.

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from TheLions

Tuesday, August 12, 2014

It was easy to understand and quick to follow. It does not allow you to move forward unless you fill out all the requirements. Be ready to fulfill all the necessary requirements, but it's definitely easy to follow after having all the required documents.

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from TheLions

Tuesday, August 12, 2014

I like the ease of use, as well as the clear details and definitions of steps in the process and relevant information. Sometimes, it is hard to reach access to more in-depth information and descriptions when needed. Have another source to double-check questions with while doing it.

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Thursday, July 17, 2014

Love Zenefits. Makes HR/benefits super easy, and it's free. What more do you want?

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from Binpress Inc.

Wednesday, July 16, 2014

Zenefits is an incredible platform that has revolutionized the way we deal with onboarding and paying contractors and employees. There's nothing I don't like about Zenefits - really. Since there are no costs associated with Zenefits. I think anyone owes to themselves to try Zenefits.

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from TheLions

Wednesday, July 16, 2014

I like how easy it is the access via a computer. You don't need to meet with insurance brokers. And, if I need to change any information, I can do it quickly. I don't like answering a lot of questions. Some times there is a lag in response. But besides that, there not much to complain about. Have your W2 forms and other paperwork on hand to answer questions quickly.

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from TheLions

Tuesday, July 15, 2014

It was not intrusive to use, and it was easy to find important information. There were some issues getting emails/notifications about forms to be filled out, or sometimes I would not receive emails that others received. None. I have little experience with this type of software.

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from TheLions

Tuesday, July 15, 2014

It's easy to sign on and change things as needed. The customer service is really nice and helpful where they can be. I had tons of problems trying to upload my legal documents to sign up for zen payroll. However, the customer service and engineering teams were really helpful in trying to get it fixed, but it took over a week and multiple lines of communication to finally get it up and running. That being said, I understand sometimes you have to work through the kinks! Be patient! Start-ups go through growing pains, but I think overall, this is a great company and service that will only improve.

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from TheLions

Monday, June 16, 2014

Zenefits has saved me dozens of hours (and measureless compliance fears and brain damage) by handling all of our critical paperwork (hiring, healthcare, etc.) for our 15 employees. I'm excited to work with them for the rest of my entrepreneurial career!

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from PAAY

Monday, June 16, 2014

Incredible platform and service. Simplified what had been a total nightmare for me into a completely digital process that I could do in a matter of minutes. Saved me significant time, money and headaches. Its a must have for any company looking to ease the burden of HR.

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from Twin Falls

Monday, December 16, 2013

My company just implemented this software and I must say that I am very satisfied. The ease of use and the efficiency of getting my previous work converted greatly improved the experience. Thank you so much!

65 of 73 people found this review helpful.

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Monday, November 11, 2013

When my company started using Zenefits as its primary payroll software we were all surprised. It is so easy to use, and so efficient. I would definitely recommend this if you are looking for a great piece of payroll software.

73 of 83 people found this review helpful.

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