Zenefits
★★★★★ 4.3 · 277 Reviews
What is Zenefits?
Zenefits is helping more than 10,000 companies empower their modern workforce, manage change and stay compliant. Zenefits’ People Platform delivers the most comprehensive and mobile HR experience in the market for more than 250,000 people. Zenefits’ HR, Benefits, Payroll and Compliance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration — replacing paperwork and complexity with zen.
Alternatives to Zenefits
isolvedSpotlightisolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their… Learn more about isolved.
Adrenalin eSystems LimitedAdrenalin Max is a comprehensive, cloud-based Human Capital Management (HCM) platform designed to support businesses through the… Learn more about Adrenalin eSystems Limited.
AvaturePioneer of CRM technology for recruiting, Avature is a highly configurable enterprise SaaS platform for talent acquisition and… Learn more about Avature.
Alight SolutionsAlight is a premier cloud-based provider of human capital technology and services, trusted by some of the world's largest and… Learn more about Alight Solutions.
Apex Time SolutionsApex Time Solutions provides an open and integrated time and attendance system and employee time management solution… Learn more about Apex Time Solutions.
CelpaxThe Celpax device hangs at the exit door and lets employees rate their day anonymously. Press the green or red button to answer… Learn more about Celpax.
CentralSquare TechnologiesCentralSquare provides technology solutions that help over 7,500 public sector agencies deliver vital safety and administrative… Learn more about CentralSquare Technologies.
CULTURRO"Culturro is an HR Tech company helping organizations increase the lifetime value of employees. Culturro's employee experience… Learn more about CULTURRO.
Daffodil SoftwareDaffodil HRMS is an automated 360 degree HR Management Software. It is customizable, scalable and adaptable to any other… Learn more about Daffodil Software.
DayforceDayforce is more than just a global leader in Human Capital Management (HCM) technology; we're a catalyst for positive change in… Learn more about Dayforce.
Zenefits Reviews (277)
- ★★★★★145
- ★★★★★102
- ★★★★★9
- ★★★★★4
- ★★★★★17
Review Summary
Generated using AI from real user reviews
Zenefits delivers strong value for easy HR management but struggles with customer support consistency and some technical limitations.
Users consistently praise the platform's intuitive interface and ability to consolidate onboarding, payroll, benefits, and time-off tracking into one system. Many highlight significant time savings, especially for small teams managing HR alone. The software's self-service features reduce administrative burden, and employees generally find it straightforward to use. Integration with payroll providers like ADP works well when available, and the compliance features handle tasks like COBRA administration smoothly. Several reviewers note the product has improved notably over time with regular feature additions.
However, support quality emerges as a recurring pain point. Users report inconsistent responsiveness, vague answers, difficulty reaching someone who understands their specific issues, and a shift away from direct phone access to email-based ticketing. Some experienced frustration when promised integrations (like ADP Run payroll syncing) were removed or limited. The platform also has gaps: payroll functionality lags competitors, customization options are limited for complex HR scenarios, and document storage feels inadequate for some use cases. Pricing has shifted from free to paid tiers, and users note feature costs add up quickly for full functionality.
★★★★★
Tuesday, April 12, 2016
“I like that it is FREE! I like that the…”
I like that it is FREE! I like that the product is easy to use and the customer support center is always willing to help. There are parameters within a normal HRIS system that you do not get with this system. For example, I have to set up separate work stations for all of my remote employees. I feel like they should all be able to be set to the corp office without causing issue. I think Zenefits is a great program for small businesses without a lot of employees. I think the system is easy to use and the customer services is awesome.
★★★★★
Monday, April 11, 2016
“I have been a Zenefits customer now for a few…”
I have been a Zenefits customer now for a few months. I was able to set up my employees, and go live within 30 days. We run between 35 and 48 employees, usually, and the setup, management, and administration of this has been amazing to me. It was quite intuitive, and for the few problems that I did have during implemention, my Zenefits customer service rep was quick and knowledgeable to help me solve. We haven't been through a renewal process, but with the experience I've had so far, I don't expect to have anything but more good to say!
★★★★★
Friday, March 11, 2016
“I love how user friendly the Zenefits website is for…”
I love how user friendly the Zenefits website is for our employees. They love being able to log on and see their options and costs. I love that they can make their choices online and there's no paperwork for me! Cara was great at helping us get going with the Implementation process. I'm looking forward to trying some of the other features that they offer.
★★★★★
Wednesday, March 9, 2016
“Darin and his team have been awesome to work with…”
Darin and his team have been awesome to work with during our onboarding. They were extremely responsive during times we had questions or needed to troubleshoot. Highly recommend using Zenefits!
★★★★★
Wednesday, March 9, 2016
“The Zenefits HR management tool is intuitive, helps keep track…”
The Zenefits HR management tool is intuitive, helps keep track of all HR items in one platform, and maximizes time. The team was always ready and available to provide assistance during the on boarding process. I highly recommend it!
★★★★★
Thursday, February 4, 2016
“Cloud-based HR software is the only way to go. My…”
Cloud-based HR software is the only way to go. My employees often work remotely, and everyone is so independent that they appreciate being able to view their information from anywhere. Registration was very easy, and the interface between Gusto and Ubiquity makes administration soooo easy. I have no reasons not to recommend the platform.
★★★★★
Wednesday, February 3, 2016
“Based on a mall company of 20 employees review -…”
Based on a mall company of 20 employees review - The process takes a decent time to set up but when done it is great to put the information into employees hands and to not have them asking questions about benefits, hours, and other H/R related questions. The website is pretty intuative and easy to use. Also since you can integrate may things then changing someone information (address, last name, etc) happens across the board in payroll, 401K, insurance and FSA.
★★★★★
Wednesday, February 3, 2016
“Its a great software for businesses, the implementation manager we…”
Its a great software for businesses, the implementation manager we had was Great! The account manager was a bit slow in getting to us but we have come learn to work together and accept our time difference, his responses are always answered within a reasonable time. Zenefits Support, has been a bit different, we have had issues with employees that declined insurance and our insurance company is still charging us (one example). Take too much time for any resolution. I think the administrative & organizational components of that department need lots of improvement. But the software as a whole is great, always something new come out. We are getting the help with compliance, ACA, updates on birthdays & anniversaries (so cool), healthcare management and we are considering integrating with other products & services offered thru Zenefits.
★★★★★
Tuesday, January 19, 2016
“I really liked the Benefits platform and was excited to…”
I really liked the Benefits platform and was excited to switch over. Unfortunately the implementation has been a disaster, with silence seeming to be the choice to resolve issues. Our healthcare was quoted incorrectly, resulting in a massive increase beyond reason. The payroll switch has been filled with issues. Information on our personal sites is filled with incorrect data, wrong phone numbers for our healthcare providers, etc. Maybe it's growing pains and they'll improve over time. But the customer service, always full of apologies, is incompetent, or overworked, or inexperienced. Months into this process and it's not going smoothly at all. I do not recommend until they improve their thoroughness and competency.
★★★★★
Monday, January 4, 2016
“David and the Zenefits crew was extremely helpful, courteous, personable…”
David and the Zenefits crew was extremely helpful, courteous, personable and extremely knowledgeable as we were moving our benefits over. However, since then, we've tried to communicate with their team on multiple occasions and our communication (emails and voicemail) seem to go into a black hole. We've attempted to contact them no less than 10 times in the last 6 weeks and have had no response. We didn't even get a courtesy reply that they had received it and when we might expect to hear back from them. It seems that they have mastered the art of acquiring the customer, but when it comes to keeping the customer, for us, it remains to be seen. If you're considering using them, I'd wait 3 - 6 months and revisit the reviews again to see if they've made any improvements.
